Impossible d'importer une image dans PS

[aureliej78645732]

Bonjour,

suite à la mise à jour de PS CC 2017, je ne peux plus importer d'image. Lorsque je fais fichier> importer et incorporer une nouvelle image, j'ai un message d'erreur qui me dit "Impossible d'importer car les disques de travail sont saturés". J'ai exactement le même stockage qu'avant la MAJ et cela fonctionnait très bien avant. J'ai même libéré de l'espace sur mon disque dur, mais cela ne fonctionne toujours pas. Je suis bloquée.

Quelqu'un peut-il m'aider?

Merci bcp!!!

Aurélie

[c.pfaffenbichler]

Hello

following the update of PS CC 2017, I can't import image. When I do file > import and incorporate a new image, I have an error message that tells me "Could not be imported because the working disks are saturated". I have exactly the same storage than before the UPDATE and it worked fine before. I even released the space on my hard drive, but it still doesn't work. I'm stuck.

Can someone help me?

Thank you bcp!

Aurélie

What are your Scratch Disk settings (Photoshop > Preferences > Scratch Disks)?

What are the file’s pixel dimensions and resolution?

What have you done for trouble-shooting so far?

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

[aureliej78645732]

Hello

thanks for your answer.

My scratch disk settings are below : MacIntosh HD : 51,16 GO free

I use MAc OSX El Capitan.

The file pixel are : 1080x1080 / 300 dpi. I use PS mainly to resize social media material so nothing unusual !

I even tried in 100 dpi and still it does not work.

I tried to restore preferences as shown in the video but it didn't change anything.....

I am still stuck.

Any idea ?

Thanks a lot

Aurelie

[c.pfaffenbichler]

Which exact import-option did you chose?

Or are you maybe trying to place a Smart Object?

What are the parameters if the image you are trying to place?