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Impossible d'utiliser le remplissage génératif

New Here ,
Nov 25, 2023 Nov 25, 2023

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Bonjour,

 

Suite à mon abonnement, j'ai installé PHOTOSHOP et tout fonctionnait la semaine dernière...

Depuis hier, pas moyen d'utiliser la fonction de remplissage automatique, elle se lance puis plante avec message suivant : " VERIFIEZ VOTRE CONNEXION INTERNET ET REESSAYEZ ! "

 

Je suis sous environnement Windows 11, ma connexion internet est parfaitement fonctionnelle, et je suis bien connecté aux services Adobe ?

 

J'ai désinstallé et réinstallé PHOTOSHOP depuis le creative cloud, rien n'y fait ??

Je ne trouve aucun sujet sur ce blocage sur internet... merci de votre aide.

 

Cordialement.

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Adobe
Community Expert ,
Nov 27, 2023 Nov 27, 2023

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Hi @Benoît LECORDIER check your router settings - Windows Defender. Make sure Photoshop is listed and allowed.

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New Here ,
Dec 14, 2023 Dec 14, 2023

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Everything has been working perfectly since I subscribed almost 2 months ago, and I haven't changed anything. Obviously I'm not the only one in this situation, so I canceled my subscription and resumed my old version which costs me nothing... I will do without the AI !

 

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Community Expert ,
Dec 14, 2023 Dec 14, 2023

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@Benoît LECORDIER did you check your Windows Defender settings? You may not have changed anything but that application/firewall updates automatically. This resolved it for most users.

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New Here ,
Dec 05, 2023 Dec 05, 2023

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Depuis hier je n'ai pas non plus accés aux fonctions liées à l'IA sur photoshop, je ne comprends pas pourquoi, apparemment, nous ne sommes pas les seuls.

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Community Expert ,
Dec 05, 2023 Dec 05, 2023

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New Here ,
Dec 14, 2023 Dec 14, 2023

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Bonjour, 

J'ai le même soucis ! Avez-vous trouvé une solution par hasard ? 

Bonne journée à vous. 

 

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New Here ,
Jan 14, 2024 Jan 14, 2024

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Bonjour, J'avais également le même problème. Il suffit d'aller dans les paramètres de Windows Defender, paramètres avancé à gauche, aller dans règle de trafic sortant et de supprimer/désactiver la règle Adobe undefined pop-up, voila j'espère que ca vous aidera.
Bonne journée à vous.

 

 

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New Here ,
Feb 27, 2024 Feb 27, 2024

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Bonsoir et surtout MERCI ! Votre solution était la bonne ça a fonctionné parfaitement ! merci beaucoup et bonne journée.

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New Here ,
Feb 27, 2024 Feb 27, 2024

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Au plaisir de rendre service ! Bonne journée à vous.

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