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impossible ouvrir image Photoshop 2024

New Here ,
May 29, 2024 May 29, 2024

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bonjour, je viens d'acheter Photoshop 2024 .Après installation j'ai vu que c'était une version portable.mais beaucoup d'erreurs .Lors de l'ouverture écran d'accueil mais lors de l'ouverture d'une image erreur et message

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="14.0.0.202310260823_2e78abe" clientVersion="14.0.0.202310260823_2e78abe" applicationName="Adobe Photoshop" applicationVersion="25.4.0" build="20240118.r.319" source="Windows-Client" crashType="n/a">
<time year="2024" month="5" day="29" hour="9" minute="28" second="19" timeoffset="60" timezone="Paris, Madrid (heure d’été)"/>
<user guid="b945b140-066c-47ec-af4d-7e4b69a40739"/>
<system platform="Windows 11 Pro" osversion="11.0" osbuild="22631" applicationlanguage="fr-fr" userlanguage="fr-FR" oslanguage="fr-FR" ram="6049" machine="AMD Ryzen 5 3400G with Radeon Vega Graphics" model="AMD64 Family 23 Model 24 Stepping 1" cpuCount="8" cpuType="8664" cpuFreq="3693 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Off Line" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="2048 MB" caption="AMD Radeon(TM) RX Vega 11 Graphics" description="AMD Radeon(TM) RX Vega 11 Graphics" driverDate="20231123000000.000000-000" driverVersion="31.0.14052.7003" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_1002&#38;DEV_15D8&#38;SUBSYS_8643103C&#38;REV_C8&#92;4&#38;98C7E10&#38;0&#38;0041" installedDisplayDrivers="amdxc64.dll,aticfx64.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1650" description="NVIDIA GeForce GTX 1650" driverDate="20240129000000.000000-000" driverVersion="31.0.15.5134" videoModeDescription="1920 x 1080 x 4294967296 couleurs" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1F82&#38;SUBSYS_8558103C&#38;REV_A1&#92;4&#38;14D85399&#38;0&#38;0009" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xc06d007e" instruction="0x00007FFBE4A4543C">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFBE4A4543C" symbolname="RaiseException"/>
<stackStatement index="1" address="0x00000000010F68DF" symbolname="RecordTag"/>
<stackStatement index="2" address="0x0000000001239421" symbolname="RecordTag"/>
<stackStatement index="3" address="0x0000000000414FBF" symbolname="CTJPEGWriter::CTJPEGWriter"/>
<stackStatement index="4" address="0x0000000000C389E4" symbolname="zip_unchange_archive"/>
<stackStatement index="5" address="0x00000000008DF3A4" symbolname="zip_unchange_archive"/>
<stackStatement index="6" address="0x00000000006592AE" symbolname="CTJPEGWriter::CTJPEGWriter"/>
<stackStatement index="7" address="0x0000000000658BB3" symbolname="CTJPEGWriter::CTJPEGWriter"/>
<stackStatement index="8" address="0x000000000064C673" symbolname="CTJPEGWriter::CTJPEGWriter"/>
<stackStatement index="9" address="0x000000000116DF74" symbolname="RecordTag"/>
<stackStatement index="10" address="0x000000000116D922" symbolname="RecordTag"/>
<stackStatement index="11" address="0x0000000000667B41" symbolname="EntryFM"/>
<stackStatement index="12" address="0x00007FF79621E102" symbolname="AIF::OGL::Texture1D::~Texture1D"/>
<stackStatement index="13" address="0x00007FF796FC419C" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="14" address="0x00007FF796FCA2DB" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="15" address="0x00007FF796FC82B7" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="16" address="0x00007FF796397BF7" symbolname="AIF::OGL::Texture1D::~Texture1D"/>
<stackStatement index="17" address="0x00007FF7963A3C85" symbolname="AIF::OGL::Texture1D::~Texture1D"/>
<stackStatement index="18" address="0x00007FF7963A3B16" symbolname="AIF::OGL::Texture1D::~Texture1D"/>
<stackStatement index="19" address="0x00007FF79639D9A7" symbolname="AIF::OGL::Texture1D::~Texture1D"/>
<stackStatement index="20" address="0x00007FF795DD9E8C" symbolname="xmlGetGlobalState"/>
<stackStatement index="21" address="0x00007FF795DADC4F" symbolname="acp::local::net::IACPLHttpTransferRetryPolicy::operator="/>
<stackStatement index="22" address="0x00007FF795F0DDFA" symbolname="xmlIsMainThread"/>
<stackStatement index="23" address="0x00007FF79A07B3F7" symbolname="ART::AssetType::operator=="/>
<stackStatement index="24" address="0x00007FF79A076353" symbolname="ART::AssetType::operator=="/>
<stackStatement index="25" address="0x00007FF79A0A84A1" symbolname="ART::AssetType::operator=="/>
<stackStatement index="26" address="0x00007FF79A0A7C25" symbolname="ART::AssetType::operator=="/>
<stackStatement index="27" address="0x00007FF79A0A668A" symbolname="ART::AssetType::operator=="/>
<stackStatement index="28" address="0x00007FF79A07D4E6" symbolname="ART::AssetType::operator=="/>
<stackStatement index="29" address="0x00007FF795DCC7B8" symbolname="xmlGetGlobalState"/>
<stackStatement index="30" address="0x00007FF795DCC84D" symbolname="xmlGetGlobalState"/>
<stackStatement index="31" address="0x00007FF795DA6F0A" symbolname="acp::local::net::IACPLHttpTransferRetryPolicy::operator="/>
<stackStatement index="32" address="0x00007FF795DB73BA" symbolname="xmlGetGlobalState"/>
<stackStatement index="33" address="0x00007FF795F04FEF" symbolname="xmlIsMainThread"/>
<stackStatement index="34" address="0x00007FF795DA91ED" symbolname="acp::local::net::IACPLHttpTransferRetryPolicy::operator="/>
<stackStatement index="35" address="0x00007FF795E35B62" symbolname="xmlIsMainThread"/>
<stackStatement index="36" address="0x00007FFBE6A8257D" symbolname="BaseThreadInitThunk"/>
<stackStatement index="37" address="0x00007FFBE72EAA48" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x000000A6C0000135"/>
<register name="RBX" value="0x0000000000000000"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x00007FFBE72A09CF"/>
<register name="RSI" value="0x00000000053D9498"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x000000A6200FB950"/>
<register name="RBP" value="0x000000A6200FBAA8"/>
<register name="RIP" value="0x00007FFBE4A4543C"/>
<register name="EFL" value="0x0000000000000202"/>
<register name="LastExceptionToRip" value="0x000001C028F7CB20"/>
<register name="LastExceptionFromRip" value="0x000000A6200FB730"/>
</registerSet>

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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
07a70aed-8f74-4c0c-a987-34c7c3e6c412
</sessionId>
</crashreport>

merci de l'aide

cordialement

andré

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Adobe
Community Expert ,
May 30, 2024 May 30, 2024

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D'après les captures on dirait que le fichier à ouvrir est un" .js", donc javascript. Ce n'est pas une image donc ça coince et c'est normal. Pour l'autre ".sbsar" je ne sais même pas ce que cela peut être…

peut être que quelqu'un va trouver mais là je sèche.

😉

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New Here ,
May 30, 2024 May 30, 2024

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bonjour,merci d’avoir pris le temps de répondre.Après plusieurs essais les erreurs lors du dézippage ont disparu après utilisation de winrar.le fichier compressé s’installe, photoshop s’ouvre, les onglets supérieurs habituels sont présent et opérationnels.par contre si je veux ouvrir une photo, erreur et photoshop se ferme.cordialementandréEnvoyé depuis mon appareil Galaxy

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Community Expert ,
May 31, 2024 May 31, 2024

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Est ce que cela le fait avec tous types d'images? Peut être un probleme de mémoire… Essaye avec une image très légère pour voir si le pb persiste

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