Incredibly slow performance on Photoshop (New install, 3900x & 2080ti)

[UndefinedScope]

Hi all! Been using photoshop since 5.0, so it's been a while 🙂 And lately have been noticing how the program just seems to be getting slower and slower at doing very basic things.

At first I thought it was time to upgrade the workstation, an nvidia 1070 with 7700k intel, 16gb ram and ssd scratch and work disks, so moved up to a 12 core ryzen 3900, nvidia 2080 ti, 64gb ram and m.2 ssds. Nothing changed, adobe 2020 seems to run even slower. On a simple 72dpi 2560x1440 canvas moving a shape or image around slows down to a crawl. The same thing is happening on two laptops that are similarly specced to my old workstation.

I uninstalled 2020 and went back to 2014 and things are very snappy and working perfectly fine so this is clearly a problem with the software. Tried on 4 well specced workstations and early CC versions work fine while the latest are incredibly sluggish.

Is anybody having the same issue? Or has any tips on how to make things speedy again, its kinda crazy to think that hardware is not making a difference anymore in performance.

edit: Using the latest nvidia release drivers 441.66, Amd chipset drivers and Windows 10 pro fully updated. The latest test is on a fresh install with no other software but Adobe CC, also other Adobe programs run fantasticly fast, its just Photoshop.

update: installed the latest drivers again but in studio mode this time (clean install, ddu to remove all driver instances, etc) and NO change whatsoever. Moving an object around the canvas is laggy and slow. Enabled legacy composing, didnt change anything. Tried to enable and disable gpu use and no change.

[davescm]

So what you have really just written is - my system worked well and then I  changed my GPU, and it's driver, and Photoshop slowed down, therefore it must be Photoshop. 
Take a close look at the driver and the Nvidia settings. Did you clean install the driver to ensure no remnants of the 960 driver were carried forward?

Dave

[daveyheats]

Having serious performance issues here too. Running on a fairly beefy PC with all drivers and software updates installed. It's taking nearly 4-5 seconds for me to even rename a group, copy and paste text or move something on the artboard of a basic photoshop file.

Has anyone suffering from this issue found any way to improve performance, even slightly? As this is painful.

[Kia1680]

Same here. 2070 Super and 3900X with 48GB of 3200 mhz Ram and it's so slow I can barely work. I had a quad core i7 with a basic gpu before and it worked much faster and better.

[davescm]

No slow downs here on an older system. I respond with this just to see if there are any common element between those who experience slowdowns and those who do not.

Intel 3930k, 64GB RAM, GTX1080 driver 442.92, Windows 10 v1909, Photoshop 21.2

I've just been working on an 11824 x 15657 px canvas with 15 layers mostly smart objects - moving elements around prior to printing. All nice and smooth.

Dave

[Kia1680]

Based on what I've read so for, I believe the issue with Photoshop and Lightroom is with RTX cards in general and only for those of us who are using higher end Ryzen processors. It's unbearably slow! A third and fourth gen intel with a basic GPU got me better and much faster results before this upgrade.

[acumenex]

This is exactly what I suspected after doing some basic tests. I have a Ryzen 3900x and an nvidia gtx 1070.

I recommend that everyone experiencing this also make sure you have your firmware up to date... this is a good thing to do anyway, but despite doing that for the B450 chipset motherboard i have, all Adobe desktop apps are excruciatingly slow. Not only that, but there are periods while while using Adobe apps that the main UI thread starts getting blocked... it's pretty pretty pretty serious!

[Tom-E-Design]

I always have all hardware up to date. Today (01.10.2020) the new Photoshop update (21.2.4) came out and I was hoping that the error would finally be fixed. Unfortunately, it wasn't. Are we the only ones using a Ryzen? The IT press in Germany is currently pushing AMD and Ryzen, because they are actually much faster than Intel. Therefore, many have bought a Ryzen 3900x or 3800x.

[acumenex]

I'm not surprised by the push towards AMD... it's solid. But its experiences like this that almost ruin it. 

I would assume that only a small minority of Adobe customers have this problem at the moment... but the problem is so severe, that it has to be escalated.

[sambroadleaf]

So there is something i learned. Apparently since 1800 win10 version, there is a meltdown+spectre patches implemented.

And apparently they eat up a hella lot of cpu time. Disabling that speeds up photoshop considerably. You can learn all about it through google.

[Blissful_Glow157F]

Same probleme here.

Photoshop and Illustrator works so slow with my RTX2080tis.

In my laptop with GTX1070 Max-Q , exactly the same file works smooth.

I think that de RTX technology is not working good with Photoshop

Hopefully we can get a update soon.

[davescm]

Since my earlier reply above, I changed my GTX1080 for an RTX2080ti.  Still no slow downs at all in Photoshop (the rest of the system is the same Intel 3930k, 64GB RAM, Windows 10 v1909, Photoshop 21.2)

Dave

[Tom-E-Design]

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[Tom-E-Design]

Hello everybody, I also have a Ryzen 3900X (RTX2070 Super, 32 GB Ram, Windows 10 Pro, Photoshop 21.2.2) and the same problem since the purchase. The "Shake Reduction" function is still extremely slow with my Ryzen9 3900X. A 21 MP picture now takes almost 4 minutes - the updates seem to have slowed it down even more! The 7 year old i7 4770 takes the same picture in under 20 seconds. As I've seen, no GPU is used there either. So it's a pure CPU calculation. Maybe Adobe should adapt the function to the AMD ZEN2 architecture. Many of my colleagues have switched to the Ryzen9 ... Tom

[davescm]

Hi

The common factor in this thread appears to be the Ryzen CPUs. You may wish to raise the issue at the link below which will be seen by Adobe developers. I cannot raise it as I use Intel and have no speed issues.

https://feedback.photoshop.com/photoshop_family

Dave

[grshooter]

WHAT A JOKE ON US USERS!  You are saying this forum is just a handholding place for us to voice our complaints and issues but the SOFTWARE DEVELPERS don't see them.  Why did it take from 15 Dec 2019 until now for me to learn of the proper address to complain about the software?  ARE YOU FREAKING KIDDING ME?  Adobe has sucked money out of me for the last 29 years for software that used to be above reproach.  Ever since it went to the cloud it has sucked in performance!

What is your role with Adobe Dave?

Al

[davescm]

"What is your role with Adobe Dave?"

I don't work for Adobe. This forum is answered by volunteer Photoshop users who give time to try and help others use the software.

Dave

[PECourtejoie]

Hi, @Tom-E-Design Do you have a way to capture both operations in Shake Reduction in a video, and post the post the contents of both machines Photoshop's Help>System Info... menu, so that all the info about the OS, its version, the exact version of Photoshop running etc. can be compared?

You could post it in a "Bug report" thread if the only main difference is the CPU...

[vitorsantosHerz]

Hi. Am I having this same problem?

I have a Ryzen 9 3900x, 32gb of ram and a RTX 2080 Super.

Everything is very slow, even to move simple layers.

I have a notebook with a GTX 1060 and it runs faster.

[PECourtejoie]

Hi, what is the processor in the notebook? does the Ryzen work on a SSD or a HDD? what about the Laptop?

[vitorsantosHerz]

Hello.

No, I have a desktop, and both Windows and Adobe package run on ssd (512GB Spectrix S40G).

[PECourtejoie]

Thanks, but we need to drill further to know the exact triggers of the issue, not all users experience it...

Same exact Photoshop version (check in system info...)?

Same GPU drivers? Same windows build?

All the same settings in preferences? (you can drag your preferences folder on both machines to the desktop, as explained here: https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences ) so that you can restore the settings after.

Is any other software running?

[vitorsantosHerz]

For Photoshop, I'm at version 22.5.1, with driver from Nvidia 471.68 (NVIDIA Studio Drivers).

Windows 10 with all updates installed.

About open programs, I work with Discord, RTX Voice, Onedrive, Spotify, and my keyboard and mouse setup program (Hyper X).

I did the test disabling one by one and testing, including disabling my antivirus.

About the preferences, I did the test, and actually the Notebook with the GTX 1060 runs faster on simple functions like dragging layers, working with smart objects and blending options.

And you know, I even thought about going back to Intel, swapping this Ryzen 9 for an 11th Generation I9 so I can see if I can get better results.

[PECourtejoie]

Does the laptop use the same GPU driver?

Could you record some videos? I wish there was a way to show the FPS in Photoshop, or to better time some operations. (Do you know you can set the status bar at the bottom to time some operations?)

I am wondering if someone like the folks at Puget systems would do a comparizon of the issues you report.

Did you try creating a new user account?

I guess that Ps is the only soft where you experience such slowdowns...

I hope that other users will chime in, and report their setup, the other software running.