Inner shadow of bevel and emboss not working

[Mary E31907527wsq0]

Adobe PhotoShop 26.8.1.   Something is wrong with PhotoShop or with my image.  As you can see in the image, the shadow, which I have tried setting at 100% shows the same color as the text color.  The highlight works, but the shadow does not.  I have tried resetting preferences, adjusting the altitude, trying various of the modes, and it does not show.  I opened another document where it was working, copied that layer's effects and the shadow did not show.  Then I tried pasting that layer into this image and the shadow effect disappeared.  I tried setting the image to 16 bit and 32 bit, and it did not work.  I updated the program this morning in case that would help, but it did not.  I must be missing something.   I've been using bevel and emboss for years without this problem.  Please help!

[jazz-y]

In your screenshot the shadow mode is set to screen. Change it to multiply mode.

https://helpx.adobe.com/photoshop/using/blending-modes.html 

[Mary E31907527wsq0]

Thank you, but I tried every one of the modes, and it still did not work.

[Anshul_Saini]

Hi Mary,

Thanks so much for sharing the details and screenshot. I completely understand how frustrating this must be, especially since you’ve already gone through several troubleshooting steps.

From what you’ve described, it sounds like the shadow in the Bevel & Emboss effect isn’t rendering correctly, even at full opacity. You’ve done a great job trying the usual suspects like resetting preferences, testing other bit depths, and copying effects across documents.

To help narrow this down, please try the following quick checks:

• Uncheck “Use Global Light” as sometimes that setting causes conflicts between effects on different layers.

• One thing that stands out is that the Altitude setting is currently at 0°. This setting controls the light source’s vertical angle, and when it’s set to 0°, it can flatten or completely hide the inner shadow effect depending on other settings.

If you’re comfortable, please share the PSD file and the System Info from Help > System Info; that would really help us investigate.

Let’s work through this together. I’m happy to get this resolved for you!

Best,
Anshul Saini