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Uoneko
Participant
June 9, 2010
Question

Installing Photoshop cs5 Trial - Insert Disc?

  • June 9, 2010
  • 6 replies
  • 76529 views

I am having a problem with the Adobe Photoshop cs5 trial. When I go to install it, I can only get to about 30% before it asks me to put in a disc. I don't have the disc! That's why I downloaded the trial! To TRY it before I BUY it. I have tried the installation more than once, and it stops me at the same point every time, asking for me to put in the disc. Here are screenshots to show what I do:

Step 1

Step 2

Step 3

Step 4

And here is my computer information:

Manufacturer: Dell

Model: Dimension DIME521

Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 3800

Memory: 1.00 GB

System type: 32-bit Operating System


I use Windows Vista.

Please help me! I want to use the trial, and hopefully buy it after I test it out, but I will not buy it if I can't get this trial to work! I still need to convine my dad to pay the money to get it; and having tested it out would make a really good case. I have read another person's question, much like this, and someone said to move the installation files to the c:// drive or whatever. I think I have it moved there, and it's still not working :'( Any suggestions I will try, or at least look into! So please comment, and help me figure out what is wrong.

      This topic has been closed for replies.

      6 replies

      E
      edgargbaola
      Participant
      April 21, 2011

      i try this because i want to know first before i buy. how many time i install but still asking insert disk cs5 , i am using mac ver. 10.6

      Noel Carboni
      Noel Carboni
      Legend
      April 21, 2011

      You Macintosh users should be asking your questions in the Photoshop Macintosh forum.  You'll be likely to get more direct answers to install problems.

      http://forums.adobe.com/community/photoshop/photoshop_macintosh

      -Noel

      U
      UonekoAuthor
      Participant
      August 13, 2010

      Hello to everyone, it's been a long time since I've replied. There have been a lot of excellent ideas, and I've been trying them. Here's some of the updates:

      I cleaned up my computer a lot, it's running much smoother now (not sure if that's important)

      I got more RAM for my computer, it's now got 3 GB

      Here's where the installation thing is located on my computer:

      <driver>/ Adobe CS5 / Photoshop / Adobe CS5

      and then I click 'set-up', and the installation starts.

      I downloaded the trial from the Adobe site itself... I guess I can try again though.

      Y
      Yo_i
      Participant
      July 29, 2010

      Copyng all Files & Folder software in to external hardisc

      search *.msi

      Install all MSI file (x86 if U using 32 bit)

      Then Install The Sofware from external hardisc

      the problem fixed !

      Succesed !!!!

      If you install using dvd or internal hdd this problem not fixed !

      S
      StfCas
      Participant
      July 22, 2010

      I had d same prob. What I had done was that i downloaded the installer and burned it on a disk for later use. When i tried to reinstall some time later the installer kept asking for the disk. Instead of keeping the installer on the media loaction you have to copy it to your hard drive and run from there.

      This problem is mainly caused because the installer detects that the installing is taking place from the disk or any other location and tries to search for the install files there

      Hope this resolves all your problems

      C
      CraigAmey
      Participant
      June 10, 2010

      I had the same problem when I was installing CS5 trial on my home computer. I had copied the installation files to a USB drive and was trying to install from there. The way I fixed it was to copy the installation files to C:\ and then restart the installation from there. Problem solved.

      p_c_e
      Adobe Employee
      p_c_e
      Adobe Employee
      June 12, 2010

      The problem with a USB drive is that it is a removable drive and you need to update a configuration file to make this work hence copying to local disk and trying the install works. In this case however the user is trying to install from local disk and still seeing the disk prompt which gives us a reason to believe that the installer is unable to find expected files on the local disk. Exactly the reason why I suggested downloading the installer again and retrying.

      C
      CraigAmey
      Participant
      June 14, 2010

      I'm not sure why using a removable drive should cause problems (Assuming you don't remove it during the installation). The drive is read/write so there shouldn't be any issue updating configuration files, and installation CDs aren't usually writeable anyway. I assumed that there was an issue related to the drive letter, i.e. the installation program assumed that if it wasn't being installed from C: or D: maybe that it was a CD/DVD drive, hence the message. Is there even any way a program can detect that the drive is removable?

      A
      Anonymous
      June 9, 2010

      Open the folder on your desk and right click on the .exe file and choose run as Admin.

      Turn off any anti virus running. Turn off Windows Defender if running.

      I also suspect that you do not have enough RAM on your computer. Considering your OS, anti-virus, Video card RAM is eating up the RAM pretty quick. This does not include other software running in the background. Then PS CS5 needs RAM in order for it to run and also RAM for it to process what you working on. Having low RAM will cause your hard drive to use virtual memory on your hard drive thus causing it to thrash itself. In other words you will not be happy with PS CS5 performance.

      U
      UonekoAuthor
      Participant
      June 9, 2010

      Thanks for replying! I ran it as an administrator; still the same result. It gets to 30% and asks for a disc. Also, I did not realize these errors/warnings showed up aswell; perhaps it is helpful in some way? Should I re-download it?

      Exit Code: 24


      -------------------------------------- Summary --------------------------------------


      - 0 fatal error(s), 26 error(s), 1 warning(s)


      WARNING: The payload: Adobe Photoshop CS5 Core  {7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E} requires a UI parent with following specification:

          Family: Photoshop

          ProductName: Adobe Photoshop CS5 Core_x64

          This parent relationship is not satisfied, because this payload is not present in this session.


      ERROR: Set payload canceled status


      ERROR: Payload {03B6AF5B-A024-43DE-8DD2-8FB7B6A4149A} has an action "install" but no resultState


      ERROR: Payload {0D067D13-C3D7-4EA6-B346-740CD91FD547} has an action "install" but no resultState


      ERROR: Payload {15FEDA5F-141C-4127-8D7E-B962D1742728} has an action "install" but no resultState


      ERROR: Payload {1D830E80-28A4-11DF-A025-0024E8692489} has an action "install" but no resultState


      ERROR: Payload {39CB2E53-5326-4939-8B5A-0402C6EFBFE3} has an action "install" but no resultState


      ERROR: Payload {4438C826-1FD0-4D04-A70B-24FE1580AB21} has an action "install" but no resultState


      ERROR: Payload {54F4466A-091A-46DA-B697-43D55CEF9DF6} has an action "install" but no resultState


      ERROR: Payload {56540320-C921-1029-83D9-FE864D1FC1DF} has an action "install" but no resultState


      ERROR: Payload {6C7D437A-D2E9-4FE9-A4D9-A6329860835C} has an action "install" but no resultState


      ERROR: Payload {6D96660C-1444-410E-9A84-681C0AFB8937} has an action "install" but no resultState


      ERROR: Payload {6E505C8F-2896-11DF-9B64-0013724DD917} has an action "install" but no resultState


      ERROR: Payload {73A4DC5E-226E-42BA-8ECA-2822592AC044} has an action "install" but no resultState


      ERROR: Payload {78A53622-CDBA-49D1-A3D0-D563FB398D0C} has an action "install" but no resultState


      ERROR: Payload {7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E} has an action "install" but no resultState


      ERROR: Payload {87AFDFF2-D852-4B1F-ABFB-0EAFA5A39B7B} has an action "install" but no resultState


      ERROR: Payload {8CCA90E1-F5BA-456F-84BF-AD5FB2CCE13F} has an action "install" but no resultState


      ERROR: Payload {AE9B837F-D135-42FC-BE03-33545B5DCBDC} has an action "install" but no resultState


      ERROR: Payload {B60B8713-F828-44F9-BEEE-7596F814E540} has an action "install" but no resultState


      ERROR: Payload {BEC5B482-32A1-43E0-B7F7-9BF9592A1069} has an action "install" but no resultState


      ERROR: Payload {CBDD7465-CE11-4A58-9497-C370B65923F1} has an action "install" but no resultState


      ERROR: Payload {D31D91FE-F0E8-4DF1-812C-9400BE92A386} has an action "install" but no resultState


      ERROR: Payload {E39A5ABD-516B-46F9-A042-694BBA6A4E08} has an action "install" but no resultState


      ERROR: The following payload errors were found during install:


      ERROR:  - Adobe AIR: User canceled installation


      ERROR: User cancelled the operation


      ------------------------------------------------------------------------------------

      EDIT:
      I will try turning off Windows Defender, if it is on, and try again. I tried it again, turning off the Windows Defender, and it didn't change anything ;__;

      I suppose it is possible that I do not have enough RAM, but surely it would still be able to install? I don't have much else going on in the background, except firefox. Perhaps I should try closing it for the installation?

      p_c_e
      Adobe Employee
      p_c_e
      Adobe Employee
      June 10, 2010

      Looks like your download is broken.You may want to download the  installer again and retry. Can you please post the complete log, It would help in narrowing down the problem. The log would be lying at

      <drive>\Program Files\Common Files\Adobe\Installers

      Since your are installing from your local disk, the only reason you would be seeing this disk prompt is if you do not have the required files in the installer. I would still recommend downloading the installer again.

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