Participant

Question

Installing PS CS5 on a new internal hard drive after old one died before I could un authorise PS

Forum|Forum|5 years ago
October 5, 2020
5 replies
229 views

My old boot drive with PS CS5 died suddenly and I had no time to un-authorize PS before the defunct drive was switched out for a new hard drive in my Mac Mini Server/OS 10.11.6/16Gb RAM/2Tb SSD boot drive. Now when I try to launch PS it comes up with an error message that it can't find the drive. Well, yes, the old drive it was on was removed. How can I re-authorize PS on my new hd?

This topic has been closed for replies.

Nancy OShea

Community Expert

Creative Suite is discontinued & unsupported. Adobe customer support cannot help you with anything other than an activation count reset.

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/products
2. Scroll down to Contact Adobe on the same page.
3. Click the chat icon. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://www.adobe.com/about-adobe/contact.html

Nancy O'Shea— Product User & Community Expert

Peru Bob

Community Expert

Go to Adobe Customer Service and only ask to have your actvations reset:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

D Fosse

Community Expert

If you have the original install media, reinstall and get support to reset your activation count. There's a chat option on the support page. If you don't have the original media, there's nothing that can be done. CS5 is ten years old and no longer available anywhere.

E

Ellen5CD5Author

Participant

I think I do have the original installation Cds, though PS is installed on this disk. My problem is that I can't seem to find a link to the Adobe Support area where I can either chat or send them an email to request they un-authorize one of my authorizations so I can use PS on my new internal hd. The 2nd authorization is used on my MacBook Pro 2009. Adobe seems to have clickable options on their support page depending on what your problem is and none of them are pertinent to my case. If anybody here can point to the proper support page with an option to either chat or email Adobe I would be most grateful.

Peru Bob

Community Expert

There is no download link for CS5.

JJMack

Community Expert

Only Adobe Support can deactivate your old install you need their help.

JJMack

E

Ellen5CD5Author

Participant

I looked on the Adobe support page but only found links to support current sw and mine is version 5. If you have a link that would be useful I would appreciate your posting it.

thanks

Kevin Stohlmeyer

Community Expert

What JJ meant is you have to contact Adobe support to have them deactivate your old install.

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