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Inspiring
November 5, 2021
Answered

Instant Crash - Photoshop - Windows 11

  • November 5, 2021
  • 17 replies
  • 11761 views

I have been having an issue with my PC instantly powering off (no blue screen or anything) very soon after opening Photoshop.  I have recently installed Windows 11, updated everything, and have reset Photoshops settings, but it is still happening.

 

I definitely have enough hardware, (I9-10xxx, 3080 RTX, 64g ram).

 

It's a very violent power down almost like you'd expect from a power surge.  

 

Anyone had similar issues?

This topic has been closed for replies.
Correct answer PhiDough

I know it has been quite some time, but the issue has not been fixed with the latest updates.  However, I have found a band-aid from an old forum discussion where this has been an issue before. It appears to be related to hyperthreading or the CPU threads.  I saw two fixes in the earlier forum.  The two options are, 

 

1. Make sure that photoshop is open, open task manager, click on the details tab, right click on Photoshop, and then "set affinity."

 

It will show you all of the cpus/threads that Photoshop uses.  I have a 14 core processor (28 threads), so I removed cpus (threads) 14-28, leaving 0-13 with ticks in the box.

 

This COMPLETELY alleviates the problem.  Unfortunately, it seems I have to do it EVERY time I open photoshop.

 

2. This option, unfortunately, will have an effect on performance across all software that can utilize the feature. Turning off hyperthreading in the bios also fixes the problem.  You only have to do this one time.

 

It seems like this has been an issue in the past that has been fixed before, but the issue seems to have worked its way back into the code.  

 

I'd love to hear if anyone else has any alternatives!

 

17 replies

Participant
March 17, 2024

For anybody else coming across this, i9s require good-quality cooling. It's possible that the machine was overheating, resulting in a shutdown. I have an i9-13xxx series with a water cooler. It's important to keep the outside clear of dust. Even a little bit will overpower a water cooler on a hot day without A/C.

 

Peace.

column-five
Participant
July 13, 2022

The exact same issue, RTX2080Ti + Windows 11 (was not an issue prior to either a recent Photoshop version or Windows 11 (can't recall which occurred first).

 

I played around with the following combination based on PhiDough starting point:

 

1. Set affinity manually to 13 processors.

2. Photoshop > Preferences > Performance > Untick "Enable multithreaded compositing".

3. Photoshop > Preferences > 3D > Set "Available VRAM for 3D" to 80% instead of 100%.

4. Select Magic Wand tool

 

After this I finally had some different behaviour!

Instead of hard rebooting, I got an Adobe Crash Report window (which I submitted, not sure if this is important to the final fix)

 

After this, I found another suggestion to start Photoshop with "Shift" key down and "Disable optional plugins" during the launch process. Upon doing this I got normal behaviour (no crash reports or reboots). 

 

Following this, I went and deleted every extension in the Creative Cloud app, and also deleted a bunch of directories in any "UXP" folders I could find (eg Roaming, Program Files > Common, etc)

 

I launched Photoshop again and did not perform the Set Affinity step - still no crashes, so I then re-enabled "Use multithreaded compositing" and restarted Photoshop. 

 

Last five launches are now working fine. I would guess this had at least some root in a corrupt plugin, but like with all "kitchen sink" debugging it's hard to identify the one exact true cause.

 

Hope this helps.

 

 

Participant
November 4, 2024

I was having a similar problem as  others.  I tried everything including setting the affinity.  Sometimes it would work for a while but the it would fail by just freezing.  Then I was trying to edit with Microsoft Photos app, and the same thing started happening -- system freeze without warning.  This suggested that the problem might be with the Nvidia display adapter.  I have Nvidia GeForce GTX1080 ti.,  I opened Nvidia Control Panel, and under 3D settings, I selected Manage  3D settings.  Scrolling down, I selected Threaded Optimization and turned it off.  This affects threading just as setting affinity does.  It appears that this has solved my problem.

Participant
April 29, 2022

I have the same problem and have had it since I bought a new computer with Windows 11 pre-installed, meaning I cannot go back to Windows 10. (The computer has all it takes regarding processor, memory, and GPU for running PS). Windows 11 is in all respects better than Windows 10, and all programs other than PS CC are running perfectly, so even if I could, I should not want to change to Windows 10.
Recently there seem to have been some major improvements. PS has become faster, but I'm still not able to resize a picture for saving using alt+i, and it often freezes when I start cropping a picture. Or it just out of the blue tells me that "due to a runtime-failure GPU-acceleration has been deactivated for the remaining time of the session."
Again and again I get the message that there is a solution to my problems. There is not. So far nothing has helped. Only Adobe can solve the problems.
I can also see that Adobe is now going to stop 3D facilities in PS - due to "GPU issues with newest OS", and that 3D shall not come back. 

I wonder if GPU-problems in general have become that big that we shall not expect a well-functioning PS? I so much like PS, but if Adobe cannot promise improvements very soon, I might, after all, be better served with less advanced but stable competition. I have found alternatives, and had it not been for the most recent improvement, I had cancelled my subscription by now. 
Therefore my question: When can I and other customers expect a well-functioning PS, running on Windows 11?

Participant
April 29, 2022

I too have been dealing with "constant" crashes while using PS.  Almost a year ago I purchased an Alienware R12 (i7, RTX3080, 32mg).  Ever since I have had issues while using PS freezing and crashing.  Lately it has gotten worse and now the system crashes to the bios boot screen.  I have been working with Dell but so far there are no apparent hardware issues noted.  Yet it has become a constant, 90%+ of the time, issue while I use PS.  As I attempt to navigate through the toolbar or navoagate through a files layers I will get no response.   At that point I now know it's done and I sit and watc has the system executes a reboot.  Add to this after some of the most recent PS updates I now have screen tearing.  As I move a layer a "shadow" remains and does not go away.  At some point this becomes unusable and I will save the file, close it and have to reopen to refresh the screen.  As I do this I am always concerned with it freezing and rebooting .  I am now also at a point hat I will save the file after almost every change to try and ensure I do not lose anything I am doing.  Talking about frustrating.

Participant
February 9, 2022

I found a fix.... I tried re-installing - upgrading and every kind of change but it just kept crashing so I went to a preveous backup and just replaced the whole Adobe directory in

C\Users\(your name)\AppData\Roaming\(Adobe).

and renamed the other as a backup, just in case i needed it.  Untill I run all the features I won't know but it let me open py picture from lightroom into photoshop.  Good luck with yours.

vanessao87031871
Participant
December 26, 2021

I've encountered the same situation,  as soon i've update the OS to Windows 11.

I also send various log, and unistalled and istalled again PS but without any good effect. 😞

Legend
November 11, 2021

If the whole system is crashing it's almost certainly a low level failure (hardware or driver) most likely your GPU. Before opening any files, go to Preferences > Performance... and uncheck Use Graphics Processor. Restart Photoshop. Does the problem persist?

Participating Frequently
November 12, 2021

The last Photoshop update seemed to have worked for me. It hasn't crashed on me since. 

PhiDoughAuthor
Inspiring
November 9, 2021

I am not.  I did notice that it was also crashing when I used the object selection tool as well.  It also seems to be "stuttering" as I mouse over some of the other various tools.  I've seen people have stuttering issues in the past, but still can't get it working.

Participating Frequently
November 9, 2021

PhiDough, are you running bitdefender by any chance?

PhiDoughAuthor
Inspiring
November 9, 2021

This issue is still unresolved.  If anyone happens across a fix, I'd be forever grateful!  I just re-installed 2021 version and it still crashed shortly after using the portrait neural network feature.  I've tried both the nvidia studio driver and the regular driver.  Perhaps I'll try an older driver.

 

It does seem clear that it is not just a strictly me issue, since Retrogamer is/was having the same issue and was actually able to pinpoint that it seems related to the neural network features.

 

Any ideas would be appreciated.

Participating Frequently
November 8, 2021

I am currently runing a 30 series card too. I am guessing it might be a driver issue, i am running on the default bios.