Invalid serial number!!

[actech12]

Hi,

can anyone help with this?  I have CS5 Extended which I have had installed on my old pc for about 7 months until the pc crashed and burned.  I admit to buying my copy off e-bay, I make no apologies for that as there is nothing wrong with looking for a bargain.  I made every attempt to verify that it was a genuine unused copy, to the point of having e-mails from the seller should I need to look for redress on this.  The first installation went fine but it would not let me register with Adobe, so I e-mailed the seller again.  The program continued to work so I assumed it was a glitch with the installer ( a lot of people I have spoken have had issues with Adobe installers, especially on Windows based systems).  Forward 7 - 8 months and my pc has crashed and burned, probably from expecting too much from my 9-year old creation.  I now have a new monster with Windows 7 pro instead of XP 32-bit,  SSD's etc., but this is causing no end of problems migrating all my programs, some of which are beyond salvation.  However, like most of you out there, I find Adobe photoshop extremely expensive and cannot write this off.  I look at the packaging, the disc and part numbers (?) for each individual piece of packaging including the 'Genuine Adobe' holographic label, the serial number and I do not believe (nor anyone else that sees it) that my copy is not genuine.  Now upon installation, during the initial instal it accepts my serial number no problem, but when I first use it and am asked to register it, I get the message 'invalid serial number for this product'.  From several threads I have found this seems quite common but have found no answer.  Does anyone have a solution to this before the 'trial' period expires?

[tomn53994512]

Our situations sound alike. There is one difference. I received a serial # from Adobe for Acrobat. Adobe had me registered for Acrobat Pro 10--I upgraded to the latest. I kept getting a message similar to what you describe--serial number is invalid. The customer service at Adobe (on line is the only option) proved to be the worst I have ever experienced. The also proved true for a 2nd Adobe product (Lightroom) purchased from an authorized reseller. What amazes me is that the customer support and service for products which cost in the 100's of dollars can be so awful.

[tomn53994512]

Our situations sound alike. There is one difference. I received a serial # from Adobe for Acrobat. Adobe had me registered for Acrobat Pro 10--I upgraded to the latest. I kept getting a message similar to what you describe--serial number is invalid. The customer service at Adobe (on line is the only option) proved to be the worst I have ever experienced. The also proved true for a 2nd Adobe product (Lightroom) purchased from an authorized reseller. What amazes me is that the customer support and service for products which cost in the 100's of dollars can be so awful.

[Test Screen Name]

If it's an Adobe-provided serial number, AND you paid for a one-time license for Acrobat DC, here are two things to check for.

1. There is Acrobat Pro and Acrobat Standard; make sure you have the right one.

2. There is for each of these a "continuous" and a "classic" download. Your serial number works only with the "classic" download.

Note that the 30 day free trial is the continuous version and it cannot be converted into a permanent license. You have to uninstall, download classic, and install that.

[estherb82794896]

I am new to the forums. So sorry if i do not post the correct way. But I am also having a problem with adobe cs5. I am a Teacher who has purchased my computer and photoshop with our school district a few years back. Which I am sure everything was thrown out by some Teacher who did obviously did not know what was important to save. I purchased a newer version of macbook pro and cannot move my adobe cs5 to my new computer. I opened up the adobe and found the serial number it shows...but adobe is saying it is not the right serial number???? It is not long enough? I have no correct serial number and no license key...please help.

[gener7]

When you bought Photoshop CS5, you would have been asked to register it so that the serial number would be tied to your email/password account with Adobe and would have been accessible. If you decided not to, then Adobe has no idea who you are.

If you open up Photoshop, the serial number you see is missing the last four digits. It's a safeguard against anyone copying it down and using it. The full serial number is 24 digits and encrypted so no clever person can extract it.

CS5 is outdated, never will be updated and is not tested on OSX 10.10 or later. Camera Raw stops at 6.7 and 9.5 is the latest.

Forum members are volunteers and are not authorized to activate your software.

Best bet if you do not have your serial number is to go for the $10 monthly Creative Cloud Photography Plan.

Lightroom and Photoshop | Adobe Creative Cloud Photography plan

Gene

[Test Screen Name]

pickers, are you sure you spoke to the real Adobe? What number did you call?

[pickers]

the number for Tech support listed on the web page which I cannot find anymore.  Dont ask me how I got it it is such a maze on the web site.  If you know a phone number which might help please let me have it.