jpg or photos won't open in photoshop cc

Forum|Forum|7 years ago
April 16, 2018
3 replies
10924 views

So basically I can't import or open a photo into photoshop at all. The program will start just fine and I can create something but when I drag or file/open a photo it quits on me.

I have uninstalled and reinstalled / shut down and restarted / unchecked graphics processor in the preferences panel / reset preferences. I really don't know what is going on. Also have installed older versions.

I'm on a Mac High Sierra 10.13.4 with Graphics NVIDIA GeForce GTX 780M

Any help is of course appreciated.

This topic has been closed for replies.

Correct answer bradwine

I was able to have someone from Adobe take over my computer to look at things and it ends up they needed to change permissions on my adobe folder which were changed during an update and didn't get fixed back.

clemson70@gmail.com

Participant

I am having the same problem now with the new version of Photoshop. How did this get fixed?

G

generalp2

Participant

Me too. Need fix.

bradwineAuthorCorrect answer

Participant

I was able to have someone from Adobe take over my computer to look at things and it ends up they needed to change permissions on my adobe folder which were changed during an update and didn't get fixed back.

Sahil.Chawla

Adobe Employee

Hi Bradwine,

As you're not able to open images in Photoshop, could you please let us know where are the images stored?
Also, which operating system are you working on?

Could you please try copying a few images to a different drive and see if it helps?

Regards,
Sahil

M

melissadiametric

Participant

I'm on Windows 10. I just installed Photoshop and I also cannot open a photo to edit it. How can I fix this?

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