• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Just purchased photoshop but cannot install on MacOS Catalina 10.15.7

New Here ,
Nov 25, 2022 Nov 25, 2022

Copy link to clipboard

Copied

Just purchased a CC subscription but it is useless as i cannot install Photoshop on my Macbook Pro Catalina 10.15.7

 

I checked the doc here https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-catalina.html#known-issues

 

It doesn't solve the problem as it only talks about changing the setting as below. My problem is the Photoshop app dont even exist. I can't install it. In the CC app store, the oldest version i can find is also  Photoshop V23.

 

Does this mean i have to cancel my subscription as i can't use the app?

 

TOPICS
macOS

Views

936

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 25, 2022 Nov 25, 2022

Copy link to clipboard

Copied

What year MacBook Pro do you have?

 

If your able to upgrade to Big Sur or newer, then you can use the current Creative Cloud applications.

 

Big Sur

https://support.apple.com/en-us/HT211238

 

Monterey

https://support.apple.com/en-us/HT212551

 

Ventura

https://support.apple.com/en-us/HT213264

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 25, 2022 Nov 25, 2022

Copy link to clipboard

Copied

LATEST

Hi Jeff,

 

Mine is Macbook pro late 2012 and hence i cannot upgrade the OS to Big Sur. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines