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My laptop has started randomly freezing for under 10 seconds, particularly after I open Photoshop. Usually the mouse cursor is operational but it will not activate any action in PS I select. Then after a short delay, it works properly again. I don't know what to do about this.
I have a Dell XPS 15 7590 laptop. This is a 2019 model and is otherwise trouble free. The only thing I am suspicious of is the Intel built in graphics unit which the laptop shares withan nvidia gpu. PS is seeing the nvidia without problems. I have the latest version of PS installed with updates.
I'd be grateful for any advice on how to sort out the freezing.
Thanks
David
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Hi David,
That shouldn't be happening, sorry to hear about Photoshop freezing. Could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?
Also, which version of Photoshop and the operating system are you working on?
Regards,
Sahil
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Thank you. I'll try deselecting Use Graphics Processor as you suggest. I hope this will not mean I lose the ability to rotate my canvas..I do a lot of painting and use canvas rotation a lot. I'll give it a while and see if it happens again.
My Photoshop is 21.2.0 and OS is Windows 10 Pro 1909. (The update for version 2004 is being blocked by Microsoft).
David
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Problem is still there. Just this morning, I open Photoshop and went to select a filter to apply to an image and the program froze. The cursor kept working but would not interact with any clickable part of the workspace. I waited for 30 seconds but it did not correct itself so I killed Photoshop in Task Manager. Workedd ok the next time I opened Photoshop. Something is not right.
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Just to record that the 21.2 update did not solve the freezing problem. I opened Photoshop after installing the update and got the same freeze behaviour - cursor moveable but nothing clickable/selectable.