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Eric269890627poe
Known Participant
January 19, 2025
Question

Limited access repair tool won't solve the problem neither re-installation...

  • January 19, 2025
  • 1 reply
  • 570 views

Hello.

I'm a subscriber from France, when I launch the Creative Cloud Desktop app, a notification appears "You may have limited access to Adobe apps or services". I've tried the repair tool,  https://helpx.adobe.com/creative-cloud/kb/limited_access_repair_tool.html, but the Limited Access Repair tool doesn't fix this issue: "0 fix issue" .  I've reinstalled PS and LRC, nothing changes.

My question is, what apps can't i access to? are tools or iA limited on PS and LRC?

how to fix that problem?

Thanks

1 reply

creative explorer
Community Expert
creative explorerCommunity Expert
Community Expert
January 20, 2025

@Eric269890627poe this might be a permission issue where you are behind a firewall. I would try not using VPN or disable the aniti virus software or firewall and try again to use the CC Desktop app. Also check your internet connection, restarting your computer and the app, and making sure your Adobe account is active and your log-in with the right log-in and subscription is current.

If you do a general serach for Firewall, there are past documentations on this issue
Ssee this post which was solved. It solved the Firewall issue

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Eric269890627poeAuthor
Known Participant
January 20, 2025

thank you for your answer, i've tried many things to solve this issue,

i'm about to give even if i'm a subscriber, what i don't know is how restrictive is this issue,

what app or too can't i use?

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