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Roger31557951osyo
Participant
August 24, 2023
Answered

Location message on adobe site

  • August 24, 2023
  • 3 replies
  • 2779 views

Not specifically PS but.....Every time I access the Adobe site and navigating around , I keep getting pop up

This Adobe site doesn't match your location

Based on your location, we think you may prefer the United Kingdom website, where you'll get regional content, offerings, and pricing.

 

 

 
How do i stop this happening. It's driving me nuts!
    Correct answer Kevin Stohlmeyer

    It doesnt matter if your device has Adobe software on it when it comes to accessing websites. The website detects a VPN it will redirect you based on your VPN.  Turn off the VPN and try connecting.

    3 replies

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    Roger31557951osyoAuthor
    Participant
    August 27, 2023

    just to update - this is still happening. The vpn disconnect did not affect the situation as I am not using that device to access websites. It seems if I look at my sessions on Adobe (via my account profile) that the location is Portugal. I presume this comes from Chrome. I've spent too much time trying to resolve this so I expect I'll just have to put up with it. I don't know why it should keep occurring especially when I'm already signed in to Adobe.

      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity Expert
      Community Expert
      August 28, 2023

      Check your account and confirm your location. Where are you actually located?

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      Roger31557951osyoAuthor
      Participant
      August 25, 2023

      I have one device using vpn but not using adobe software. Other devices are android or windows with the same problem. I am using chrome browser. I am in portugal and sometimes the message comes up in portuguese. So I might access the help centre from Lightroom and up pops the message. Or go into the adobe website from the browser and the same problem occurs whether I am signed in or not.

      I have tried finding a solution in chrome but no success.

      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity ExpertCorrect answer
      Community Expert
      August 25, 2023

      It doesnt matter if your device has Adobe software on it when it comes to accessing websites. The website detects a VPN it will redirect you based on your VPN.  Turn off the VPN and try connecting.

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        Roger31557951osyoAuthor
        Participant
        August 25, 2023

        Ok that seems to fix the problem. Not what I was expecting... 

        Thank you for the answer 

        Kevin Stohlmeyer
        Community Expert
        Kevin StohlmeyerCommunity Expert
        Community Expert
        August 24, 2023

        @Roger31557951osyo are you using a VPN?

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