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Lost physical disk and serial code doesn't work on the online downloads. Am I out of luck?

New Here ,
Feb 27, 2020 Feb 27, 2020

Tried PS itself and using the Creative Cloud and neither pick up my copy of PS. It is registered on my account. When I try to activate it through the online downloaded PS it says it isn't valid with the 2019 version. Seen many posts saying it will only work through the physical disk because it installs/sets up differently than the online version. So am I just screwed? No way I am buying another PS that I was just using on my old PC a few days ago and could lose AGAIN for no reason.

 

I remember I had this problem last time too but luckily I had the disk at the time. 

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Adobe
Community Expert ,
Feb 27, 2020 Feb 27, 2020

Photoshop cc 2019 is a Creative Cloud version Of Photoshop.  You Serial is not used to Activate  Photoshop CC you Activate it by installing Adobe's  Creative Cloud Desktop application and  logging in with your Adobe UserID for your account that has your CC Subscription.   Creative Cloud Desktop installs and activates Adobe creative cloud applications.  CC Apps are not distributed on DVD. creative cloud desktop app download 

 

If you had a DVD for Photoshop it was for a perpetual version of Photoshop CS6 or Older. The downloads are not available for those versions of Photoshop if you purchased the boxed version. Ther are only available for old users that purchased Downloaded perpetual photoshop versions.

JJMack
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Community Expert ,
Feb 27, 2020 Feb 27, 2020

If you bought a perpetual version from Adobe then :

For CS4 to CS6 download and install from your account and activate using your serial number.

For CS to CS3 these can no longer be activated.

 

Any version of CC needs a valid subscription, there is no serial number activation.

 

Dave

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Community Expert ,
Feb 28, 2020 Feb 28, 2020

If you purchased the box version you will not see a download links in your order history in your Adobe account.  If you did not download the CS6 installer in the past or Backup your CS6 DVD game over.

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JJMack
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New Here ,
Mar 04, 2020 Mar 04, 2020
LATEST

Tyvm for the confirmation! I thought I was actually going crazy. Just have to keep digging for that disk. 

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LEGEND ,
Feb 28, 2020 Feb 28, 2020

Which SPECIFIC version did you purchase? CS6 was the last version on DVD.

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New Here ,
Mar 04, 2020 Mar 04, 2020

No idea it just says Version: 14. on my account page under registered products. I think it was CS6? Looks like though I have to just keep searching for the disk. 

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