Lots of errors and crashes, even closing without error messages

[felipexa]

Over the past month, I have been facing numerous problems with Photoshop (currently on v. 26.4.1).

The problem randomly presents generic errors, informing me that a certain action cannot be performed. I have already seen this error in simple functions, such as using Dodge and Burn, a new gradient layer or creating a text layer.

I have tried everything I know (clearing the preferences, checking for driver updates, Windows system updates, Photoshop itself), I have even uninstalled it, removed all traces and reinstalled it.

Even after this, the errors continue. The most critical point was when I tried to edit the toolbar, the program simply closed, without even displaying any errors.

I have been using PS for countless years, and I have never encountered so many errors. I don't know what to do anymore.

[Sameer K]

Hey, @felipexa. Welcome to the Photoshop Community. I'll need more information to help you figure this out. Please share the system information from Photoshop Help > System info > Copy and paste into a text document > Upload and attach here.

I couldn't find crash reports submitted with the account you've signed in to the community with. If you see a crash dialogue, submit it with your Adobe ID. Check here for more steps: https://adobe.ly/3Wpjx0B

Also, have you tried using Photoshop (beta)? You can go to Creative Cloud > Apps section > Beta Apps tab.  

Try these steps to get Photoshop to behave as expected:

• Do you use any plugins? If yes, try and hold the shift key when launching Photoshop to skip loading any plugins. 
• Try booting the Windows device in Safe Mode with networking to check how Photoshop behaves: https://adobe.ly/43BzvZ3

Let me know how it goes. Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

[felipexa]

O erro que aparece é como o abaixo.
Era uma camada de ajuste de gradiente e eu estava movendo o ponto central. Aparece a mensagem de erro, quando clico em ok, o programa fecha completamente, sem aparecer a tela do relatório.

The above error is caused even with the program open without plugins.

Regarding using the Beta version, I would not like to use it, as it is potentially unstable.

[felipexa]

Sorry. Half of the previous message was sent in my native language.

>The error that appears is like the one below.
>It was a gradient adjustment layer and I was moving the center point. The error message appears, when I click ok, the program closes completely, without the report screen appearing.

[felipexa]

@Sameer K 

[Sameer K]

Thanks for sharing the details. Have you tried the suggestions that I've provided above? Did that help?

Sameer K

[felipexa]

@Sameer K Yes, I tried the alternatives (except using the beta version).
The error image above was generated when booting into Windows Safe Mode, with Photoshop open without plugins.

[Sameer K]

Thanks for sharing the details. If this has started to happen since a recent update for Photoshop, you can try installing an older version of Photoshop: https://adobe.ly/4bN5BTK

Additionally, we're aware of an issue with Photoshop and Gradient Adjustment layers; you can add your upvote here: https://adobe.ly/4bOJ356;

Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)