Menu options blacked out

[BouncingCactus]

So when I click on a menu item, Windows for example, the rectangular box opens but all options are blacked out (not greyed out). In fact, If I go down the box with the mouse, each option becomes visible and selectable, so it all functions. I just cannot see the options until I actually hover over them with the mouse/pen. Tried restarting, rebooting.

[jane-e]

Hi

You will need to reset Preferences. Backup Actions, Swatches, Brushes, etc., then go to Preferences > General  > Reset Preferences on Quit. Next, Quit and Relaunch.

Jane

[BouncingCactus]

That did not work. Options still blacked out.

[Kevin Stohlmeyer · Accepted solution]

Check your video card drivers and make sure they are all up to date.

[BouncingCactus]

I just did maintenance Friday, checking and updating all out-of-date drivers. I think I will just uninstall and re-install and see if that helps.

[BouncingCactus]

Well I re-installed and still have the same program. I have two graphics cards, tried both, and the problem is the same with both. This does not affect any other applications!

[BouncingCactus · Accepted solution]

Turns out I did miss one of the video drivers, and the seems to have fixed it. Thanks.