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Big Swifty 23
Inspiring
May 9, 2022
Question

Missing Plug-ins

  • May 9, 2022
  • 4 replies
  • 4506 views

Issue:

 

In the CC app under "Manage Plug-ins" (shown in attached imaged) it shows that my plugins are installed, but nothing is in either version of PS that I use. I can't find the plug-ins where Adobe says they should be - both the Version Specific Location and Shared Creative Cloud Location. (Attached images show where I looked and after looking through all possible sub-folders I found nothing related to the missing, yet supposedly installed plugins)

 

OS and Adobe software:

 

Windows 10, PS 23.31 (most recent to date) and 22.2 (to be able to continue using certain 3D features since removed).

 

Things I've done:

 

- Searched Google and Adobe articles and followed advice.

- Closed and re-opened PS

- Restarted Computer

- Uninstalled a plugin and reinstalled the same plugin, as well as updating plugins that could be updated and installing plugins that were downloaded, but had yet to be installed.

- Tried everything with both the most recent PS version and the older version I also have installed.

 

Expected Result: Be able to use the plugins that show in the app as being downloaded but aren't visible in the plugins panel in PS, nor in any of the folders Adobe suggests they are located.

 

Actual Result: Plugins are not available for use and are unable to be located.

    This topic has been closed for replies.

    4 replies

    J
    J453
    Legend
    May 9, 2022

    Go to https://helpx.adobe.com/contact.html and click on the chat icon in the lower right to work with an agent:

     

     

    B
    Big Swifty 23Author
    Inspiring
    May 9, 2022

    Thnks for the response.

     

    Today I learned there's a difference between Plug-ins, and plugins, which is what I was asking about. I never knew there was more than one type, each with it's specific spelling. Anyway, I went back to PS and to the CC app to confirm that plugins is what I'm having issues with.

     

    I read the linked article which lead me to a place I already investigated. All of my plugins show as being Installed in the CC app, but none are visible in the Plugins panel in PS.

     

    So what should my next step be? Officially contact by email someone at Adobe about my situation where an important (to me) feature is not working? I need to get this resolved so I can get back to work and not spend time searching for answers to a problem.

      J
      J453
      Legend
      May 9, 2022

      Hi @Big Swifty 23, "Plug-ins," which are traditional filters and file format plug-ins, are different than "Plugins," which are panels and extensions that are managed by the CC Desktop app.

       

      Plugins (what you're asking about) are installed from the CC Desktop app and are managed under the Plugins menu item. See this document: https://helpx.adobe.com/in/photoshop/using/photoshop-marketplace-plugins.html 

       

      Plug-Ins (3rd party filters like OnOne, Alien Skin, DXO) that have their own installers, use the Version Specific Location and Shared Creative Cloud Location: https://helpx.adobe.com/photoshop/kb/plug-ins-photoshop-troubleshooting.html 

      B
      Big Swifty 23Author
      Inspiring
      May 9, 2022

      No plugins are in the plugin panel. Windows 10, PS version 23.1.1 (most current to date). I'm not sure what the problem is and nothing I've tried has worked.

       

      When I open the Creative Cloud app and look under "Manage Plugins" they are all there and listed as "Installed."

       

      Read the Adobe "Plug-ins Troubleshooting" article and looked in both locations suggested for "Locate plug-in folders" - Version Specific, and Shared Creative Cloud Location. Nothing in either location.

       

      I have no idea where these plug-ins are, but they aren't in the PS plug-in panel, nor in any of the folders the Adobe article says they should be. Why they are listed as installed on the CC app is beyond me. I'm assuming loading/storing/accessing plug-ins is (or should be) a relatively routine and simple operation and should all happen in the background without the user needing to declare where they want the plug-ins stored.

       

      Any suggestions would be greatly appreciated. Thanks. 

        Mike_Gondek10189183
        Community Expert
        Mike_Gondek10189183Community Expert
        Community Expert
        May 9, 2022

        try resetting your OOBE, might be corrupt

         

        OOBE RESET MAC

        • Quit the Creative Cloud desktop app  (100% you must do this)
        • /Users/<user folder>/Library/Application Support/Adobe/OOBE
        • The \Users\<user folder>\Library\ is hidden by default for macOS 10.7 and above. See Access hidden user library files | Mac OS 10.7 and later for instructions to access it.

        Delete all the files within the OOBE folder, but do not delete the folder itself.ADOBE FORUMS

         

        My start in the graphics industry was at a very early age setting hot metal and phototype, up until high school. In 1987 as a student at IIT I was setting a news item for the school newspaper about a new product arriving at the microlab called Adobe Illustrator. This new software fascinated me, and I stayed in the Microlab until closing time, the manager offered me a job in the Microlab and my daily usage of Adobe products started then.

        My first job out of college was for an imagesetter reseller, as their Advertising Manager. I 

        • Restart the computer and launch the Creative Cloud desktop app again.
        • Delete all the files within the OOBE folder, but do not delete the folder itself.
        • Restart the computer and launch the Creative Cloud desktop app again.

         

        OOBE RESET WIN

        • Quit the Creative Cloud desktop app  (100% you must do this)

        • C:\Users\<user folder>\AppData\Local\Adobe\OOBE 

        • The AppData folder is hidden in Windows by default. See Show hidden files, folders, filename extensions | Windows for instructions to access it.

        • Delete all the files within the OOBE folder, but do not delete the folder itself.

        • Restart the computer and launch the Creative Cloud desktop app again.
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