Skip to main content
D
dui.garo
Participant
May 5, 2017
Question

Mobile Studio Pro problem

  • May 5, 2017
  • 4 replies
  • 9584 views

Dear Adobe´s community,

I recently bought a Wacom Mobile Studio Pro 16" i5, and I am struggling with a problem which apparently manifests only with Photoshop (CC 2017). In a nutshell, the pen stylus starts to exhibit a significant lag every time I unplug the tablet from its power supply, whereas the touch screen commands keep working better than all other softwares. This problem seems to apply only to PS, and gives me the impression that the program enters somehow in a sort of "energy saving mode", whereby it just cuts off performances. Is there any way to solve this issue?

Best

DG

    This topic has been closed for replies.

    4 replies

    nadas42780143
    nadas42780143
    Participant
    July 30, 2017

    Can anyone help me, I am using wacom mobile studio pro 13 i7 256gb for less then 24h, and it got stuck, and it couldn`t restart, i did force shut down, and I can hear it working and it shows gray monitor with stuck cursor on the screen, and I can`t do a thing...

    Please, help!

    I am scared, as I invested a lot to be like this from day 2...

    Thank you in advance....

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    May 5, 2017

    The Wacom Mobile Studio Pro 16 has a 15.6 4K display high resolution thinner and lighter  than the companion its pen has higher specs then the companions pen.  There  is also an I7 model the has Nvide Qradro mobile graphics. It quit a machine but its high resolution would be very hard for you  to use old man.

    JJMack
    Trevor.Dennis
    Community Expert
    Trevor.DennisCommunity Expert
    Community Expert
    May 5, 2017

    Wow, I have not even heard of the Mobile Studio Pro 16" i5.  Is it the same as a Cintiq Companion?  I have a Cintiq Companion 2, and its performance is not especially impressive, but I don't remember any differences between power lead and battery.

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    May 5, 2017

    JJMack
    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    May 5, 2017

    Have you asked Wacom if they lower performance on battery.  How are your Windows Power settings set for battery operation?

    JJMack
    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    May 5, 2017

    JJMack
    D
    dui.garoAuthor
    Participant
    May 5, 2017

    Ok so I have been trying it with advanced mode on for energetic consumption. It worked out: the lag magically disappeared. mmmmmmmmmmmmmhhhhhhhhhhhhhhhh....... Is that normal? I am gonna contact Wacom.

    Dui

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices