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Kyla27927972ozou
Participating Frequently
January 13, 2023
Answered

My edited image won't open, and right-clicking/double-clicking does nothing :((

  • January 13, 2023
  • 3 replies
  • 1065 views

I have two files in Photoshop currently. One is 02Start[1].tif and the other is the finished product labeled 02Working.psd. I can open the original image, but the finished product I can do nothing with. All I want to do is export the image but I can't open it, I can't right-click, double-click, nothing. It's basically useless. I have no idea what I did wrong :'( Please help!

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Correct answer jane-e

I apologize, photoshop is 24.1.0.166, Bridge is 13.0.2


Hi @Kyla27927972ozou 

 

You didn't say which files have those dates. In Windows File Explorer, you can change the View to show different setting. If any of the files do not say 7/25/2019 for the Date Created, they are ones you have already worked on.

 

 

Possibly you may have renamed the start.tif file to working.psd and it has the wrong extension. I recommend that you begin again.  The ZIP file is still in Downloads unless you moved or deleted it. Unzip it and use a fresh copy of the files.

 

Jane

 

 

3 replies

ashlierodgers
ashlierodgers
Participant
July 25, 2023

Do you have icloud by chance? If it's auto uploaded to the cloud, it wont open. You need to download it from icloud first. I have had this problem where I try to open my file several ways and realized it was in icloud and until it was fully downloaded, I was a sitting duck.

Mohammad.Harb
Community Expert
Mohammad.HarbCommunity Expert
Community Expert
January 13, 2023

Which Version of Photoshop are you using ? are you on widnows or Mac ? 

    K
    Kyla27927972ozouAuthor
    Participating Frequently
    January 13, 2023

    Photoshop 24.1.0.166, Windows 11

    c.pfaffenbichler
    Community Expert
    c.pfaffenbichlerCommunity Expert
    Community Expert
    January 13, 2023

    Can you provide the file? What is its filesize and what is the filesize of the original tif? 

    Do you get any error message when you try opening it? 

    K
    Kyla27927972ozouAuthor
    Participating Frequently
    January 13, 2023

    I'm not entirely sure where I'd find the file size at, but no, I don't get an error message. When I click on 02Working.psd, nothing happens at all, as if it weren't there.

    K
    Kyla27927972ozouAuthor
    Participating Frequently
    January 14, 2023

    Hi @Kyla27927972ozou 

     

    You didn't say which files have those dates. In Windows File Explorer, you can change the View to show different setting. If any of the files do not say 7/25/2019 for the Date Created, they are ones you have already worked on.

     

     

    Possibly you may have renamed the start.tif file to working.psd and it has the wrong extension. I recommend that you begin again.  The ZIP file is still in Downloads unless you moved or deleted it. Unzip it and use a fresh copy of the files.

     

    Jane

     

     


    I've already restarted and it's working fine. Thanks for your help!
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