Skip to main content
tomjscott
tomjscott
Participating Frequently
June 10, 2023
Question

My Photoshop Autoupdated (although it was turned off), and now I'm having a myriad of issues..

  • June 10, 2023
  • 3 replies
  • 794 views

 

Please help me, I've tried other forums but so far no one has been able to help me fix this, and I haven't been able to use my PS for weeks now.

 

Here is the issue I've posted everywhere:

 

Please help me

Please know, I'm not playing games....

I've searched and searched and I can't access technical support.

Please either help me find a link to call and speak to someone (preferably someone who not only speaks english fluently but is also someone higher than a first level call center trainee)

 

Ok, that being said.

I've used Photoshop for like 20some years.

The other day, while working on an image, it was a 2 layer image and I was trying to run the Camera Raw filter on the top layer, and when I clicked on it,........... it thought and thought, the circle spun and then it just didn't do anything.  I went to "edit" to see if it had performed something that I could step back but it never actually did anything.

Within about 10 minutes, I tried liquefying the same image and I got this error:

Liquefy Error

A Liquefy error occured:

HRESULT error: The parameter is incorrect.   OK

 

Ugh, I tried to go out and back in, but it still wouldn't work. So my husband said to reboot.  After closing all I was working on, I rebooted.

 

Then when I went to launch PS I got this error:

Adobe Photoshop

Error reading machine specific preferences.

They will be reset to defaults.  OK

 

Wait, what? What will be reset?  the 20+ years of acquiring actions/presets/filters/brushes/and templates?

If I were some big business, I guess I could take this in stride, but I typically make less than $2K a year ....... 

 

I've really tried to find help,and I'm not 100% certain it's not somehow related to CS auto updating  (and consequently booting my machine)..... Ugh

 

 

thank you kindly

Michelle S

Oh I'm on Windows 10, Adobe auto updated my software a few weeks ago and I haven't been able touse it since, but it's saying on the "Creative Cloud Desktop" that there is an update available.

 

---- Praying someone from here can help.

I really can't afford to lose all my presets/actions/brushes/filters etc., 

    This topic has been closed for replies.

    3 replies

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    June 10, 2023

     

    quote

    Please either help me find a link to call and speak to someone (preferably someone who ... is also someone higher than a first level call center trainee)

    By @tomjscott

     

    What I've done for decades when a service rep at any company is unhelpful is to politely ask for Tier 2 support or to speak to a supervisor. (Look up "tier 2 support" if it is new to you.) Also, be sure to get a case number at the very beginning of the conversation so you can refer back to it.

     

    Jane

      Bojan Živković11378569
      Community Expert
      Bojan Živković11378569Community Expert
      Community Expert
      June 10, 2023

      Error reading machine specific preferences.

      They will be reset to defaults. 

      https://community.adobe.com/t5/photoshop-ecosystem-discussions/error-reading-machine-specific-preferences/td-p/9405168

       

      Wait, what? What will be reset?  the 20+ years of acquiring actions/presets/filters/brushes/and templates?

       

      You should save all presets including actions to their default locations or anywhere on your drive and backup them. Later you can import presets or load actions with no problem regardless of what happens to your Photoshop or system. If you are not saving presets and actions believe me you will lose them sooner or later.

        tomjscott
        tomjscottAuthor
        Participating Frequently
        June 10, 2023

        UPDATE

        Ok, I went ahead and did the Adobe Photoshop v 24.5 update that was waiting to be applied.

         

        And after waiting for it to update/install/whatever, it came back with the same error message when I tried to launch it:

        Adobe Photoshop

        Error reading machine specific preferences

        They wll be reset to defaults

        OK

         

        ----- help

        thank you,

        Michelle Scott

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices