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Kirk Voclain
Known Participant
September 29, 2023
Answered

My REMOVE TOOL stopped working. It only gives me a green blob? HELP?

  • September 29, 2023
  • 4 replies
  • 10487 views

I changed nothing. Suddenly today, as I wipped the REMOVE TOOL over some bricks, I get this green blob. HOW CAN I FIX THIS? I love this new tool....why is it not working????

 

HELP???

 

 

    Correct answer gener7

    I completely deleted Photoshop.......

     

    Then I installed the previous version.......tried the remove tool and it FAILED!

     

    So....then I installed the newest version again......and the REMOVE TOOL FAILED......

     

    Nothing I do allows the remove tool to work on this computer......I do have Photoshop installed on my laptop and the remove tool works on that computer.....

     

    I completely baffiled.....nothing I do works......

     

    HELP!!!!!

     

     


    Lets try out the bug forum: https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-remove-tool-not-working-update-24-6/idi-p/13886191

     

    One answer:

    1. Go to Preferences > Image Processing...
    2. Choose "More Stable" for Remove Tool Processing.
    3. RESTART Photoshop (Photoshop > Quit Photoshop, then relaunch).
    Note: You will need to do this for each version you use; Beta and regular.

    If that doesn't work, add your situation to this thread.

    4 replies

    M
    Michael26760734fjha
    Participant
    November 7, 2025

    My Remove Tool no longer works...I'm running PS 26.10.0.  recently had to reload to my iMacc desktop due to a virus issue.  Since the reload the Remove Tool is non functioning; when I click on it a window opens up and says : Required components are being downloaded. Check back later."  I've been waiting for it to downlaod for 4 days.  What's the issue?

     

    ...see attached screen shot.  

    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity Expert
    Community Expert
    November 8, 2025

    @Michael26760734fjha try the suggestion mentioned in this thread

    https://community.adobe.com/t5/photoshop-ecosystem-discussions/remove-tool-doesn-t-work-needs-to-download-components/td-p/15037099

    gener7
    Community Expert
    gener7Community Expert
    Community Expert
    September 29, 2023

     

    The other way to reset prefs is manually pulling the folder as described here:

    https://helpx.adobe.com/photoshop/using/preferences.html#Manually

     

    Another possibility is the video card.  Go into Performance > Preferences and uncheck "Use Graphics Processor."

    I work on single layer-background locked RGB/8 bpc files, so let's get the card out of the equation.

     

    The Remove Tool will work without it. I checked first.

    K
    Kirk VoclainAuthor
    Known Participant
    September 29, 2023

    I tried unchecking "USE GRAPHICS PROCESSOR" and that did not fix the problem......Now I'm going try the other way to reset preferences....this will take me longer to respond as I have jobs to do now.

     

    gener7
    Community Expert
    gener7Community Expert
    Community Expert
    September 29, 2023

    Take your time. If you have two Macs you can install and activate 2024 on the second one and see if you have better luck.

    K
    Kirk VoclainAuthor
    Known Participant
    September 29, 2023

    I figured out how to RESET THE TOOL......I just wanted to officially say, that DID NOT fix the problem either.

     

    HELP???????

     

    Kirk Voclain

    Trevor.Dennis
    Community Expert
    Trevor.DennisCommunity Expert
    Community Expert
    September 29, 2023

    Kirk, we had a similar thread a couple of days ago.  The Remove tool can't be reset using Reset Tool from the left end of the Options Bar.  It is greyed out with the Remove tool selected.  That issue was fixed by resetting Preferences.

     

    https://community.adobe.com/t5/photoshop-ecosystem-discussions/remove-tool/m-p/14119221#M756882

     

    If you check the two screen shots at the top of that thread, you'll see that he was not getting the same result as you, but I can't think of anything that would cause that green overlay, so definitely worth giving the Preferences reset a go, even if it is a PITA (I am reluctant to suggest resetting Preferences until it's the last resort).

     

    K
    Kirk VoclainAuthor
    Known Participant
    September 29, 2023

    I did reset the preferences. I click ps, preferences and then ticked the checkbox to reset on quit. Then I quit. And it did reset everything. 

    BUT IT DID NOT FIX MY PROBLEM. I opened a file and tried to remove something and it did EXACTLY the same thing. 

    HELP!!! Is there another way I should try to reset preferences????

     

    Kirk Voclain

    gener7
    Community Expert
    gener7Community Expert
    Community Expert
    September 29, 2023

    Two ideas:

     

    Reset the tool by right or ctrl clicking on its' icon in the top options bar.

     

    Reset your Preferences. https://www.howtogeek.com/724968/how-to-reset-adobe-photoshop-preferences/

    K
    Kirk VoclainAuthor
    Known Participant
    September 29, 2023

    I tried Right or Ctrl Clicking on the icon....NOTHING HAPPENS.....so.....fortunately, I have 2 computers both with Photoshop on it....so, RESETING my Preferences is not a big deal....putting it back is super easy.... I just open the other computer and then make it set back up.

     

    So....I did "RESET MY PREFERENCES".......

     

    And that DID NOT fix the problem. It's still the same!!!

     

    Does anyone else have a suggestion????

     

    Kirk Voclain

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