Need help with Adobe error 205

[jakub_6670]

For context i got an adobe account with creative cloud access, but when i try to open photoshop (I checked and my subscription includes photoshop) which i installed, it says that it needs to close and says error 205, i already contaced support but they did some things on my computer for like 30 minutes and they couldn't solve it. I already tried logging out and in on the cc desktop app, and it didn't help me. I also tried to delete the adobe things on my certificate manager, and still no help. I reinstalled the desktop app and photoshop like 5 times, can anyone help me, please? I also added a screenshot of the error.

[jane-e]

@jakub_6670 

I've moved your post from Using the Community to the Photoshop forum.

Try the steps here for Error 205 and let us know how it goes:

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error205

https://helpx.adobe.com/download-install/kb/fix-licensing-error-205.html

Jane

[jakub_6670]

Already tried that, doesn't work 😞

[jane-e]

@jakub_6670 

You might try Adobe Customer Care, as they can look at your computer. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

Jane

[jakub_6670]

As i said i already contacted them and the agent was doing something for like 30 minutes using the online control tool and he couldn't find any solution and then he asked for my phone number and said that they will contact me later but they still didn't.

[kglad]

https://helpx.adobe.com/creative-cloud/kb/download-update-errors.html

[jakub_6670]

Unfortunately I have a problem with opening the photoshop (error 205) and none while downloading it.

[kglad]

did you check the above licensing error check?

[jakub_6670]

Unfortunately the advice didn't work but I finally found out what was causing the problem so my adobe works now. Thanks a lot for trying to help me.

[kglad]

you're welcome.

what was the problem/solution?

[jakub_6670 · Accepted solution]

I just had to create a new windows profile. The old one still doesn't work but that doesnt bother me

[kglad]

thank you.

for others, a corrupt user profile is a known problem with adobe cc.