Neural Filter Crash still NOT fixed!

[haralds64176918]

Photoshop still crashes constantly when

- immediately when neural filters is selected
- when quitting Photoshop (this problem already occurred with InDesign some time ago and was fixed after the last update) Now the problem also exists in Photoshop since the last update to the latest version. What the heck are you guys always doing at Adobe!!!

Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings.

DOES NOT HELP!

Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.

DOES NOT HELP!

Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Still crashing?

DOES NOT HELP!

I am working on a new Mac Studio Max with the latest OS version.

And because this problem occurs platform-independently - on Mac and Windows alike - and has existed for years now, it can't be the operating systems.

I'm curious when Adobe will finally fix this bug so I can finally use Photoshop the way I pay Adobe money for it month after month!

[TheDigitalDog]

Try logging into another account (you may need to make one), still crashing? 

Try starting up in Safe mode (hold down Shift Key when booting), still crashing? 

You might want to try running a free utility like Onyx: still crashing? 

https://www.titanium-software.fr/en/onyx.html

Also view:

https://www.macworld.com/article/352902/onyx-review-macos.html

https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html

From Adobe:

https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html

[haralds64176918]

Photoshop still crashes constantly when

- immediately when neural filters is selected
- when quitting Photoshop (this problem already occurred with InDesign some time ago and was fixed after the last update) Now the problem also exists in Photoshop since the last update to the latest version. What the heck are you guys always doing at Adobe!!!

Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings.

DOES NOT HELP!

Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.

DOES NOT HELP!

Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Still crashing?

DOES NOT HELP!

WHEN WILL I BE ABLE TO USE PHOTOSHOP THE WAY I PAY FOR IT?

I am working on a new Mac Studio Max with the latest OS version.

[haralds64176918]

We're happy to announce the release of Photoshop 22.0.1 that should resolve this issue. ... bla bla bla..

NO, IT IS NOT FIXED

the problem occurs equally on mac and windows. Photoshop 2023 (24.0.1) crashes regularly here on a mac studio 2022 when neural filters is selected.

When will I finally get the performance Adobe regularly gets money from me for?

[Gerry Cartwright]

When selecting a Neural Filter, such as Colorise, the program freezes, and nothing happens

[haralds64176918]

Thank you.

I have already logged in with another account. The problem still exists.

NVRAM, PRAM, SMC:
M1 Macs
On M1 Macs, the NVRAM is tested during the startup process, and if the system detects a need to reset, it will. There isn’t a key combination that you hold down while starting up the Mac. If you would like the system to inspect the NVRAM on an M1 Mac, shut it down completely, wait a few seconds, and then power up the Mac.

The computer had already been disconnected from power as well. So that doesn't do anything either. And, sorry, but Adobe's troubleshooting doesn't help at all here, unfortunately.

Onyx I know, and my system is absolutely fine. No problems with it.

[haralds64176918]

Even if the mac is started in safe mode, Photoshop crashes immediately when neural filters is clicked.

[haralds64176918]

I have now completely uninstalled and reinstalled Photoshop. So it is a clean installation. And yet, every time I click the neural filters menue, Photoshop crashes immediately.

WHEN IS THIS CRAP GOING TO WORK LIKE ADOBE GETS MONEY FROM ME EVERY MONTH?

[TheDigitalDog]

That strongly points to a hardware issue.

[Kevin Stohlmeyer]

I am on an M1 Mac Studio (Max chip) on Photoshop with no issue using the Neural Filters.

Have you completely uninstalled all copies of Photoshop and run the Creative Cloud Cleaner tool and done a fresh reinstall?

"Onyx I know" - but does that mean you have run it?

[J453]

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address. Instructions here: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

[haralds64176918]

"Have you completely uninstalled all copies of Photoshop and run the Creative Cloud Cleaner tool and done a fresh reinstall?

"Onyx I know" - but does that mean you have run it?"

Yes and yes. Clean Install, no Copies. Onyx with no problems.

[haralds64176918]

In certainly eight out of 10 cases, I sent the automated crash report.

[haralds64176918]

I have now installed Photoshop 2022 version 23.5.3. And now the Neural Filters work.

In version 24.0.1 they do not work.

So the problem is unlikely to be in the hardware Mac Studio.

[TheDigitalDog]

So the problem is unlikely to be in the hardware Mac Studio.

By haralds64176918

Unlikely however there is this data point:

[haralds64176918]

I have now deleted the entire Creative Suite using the Adobe Creative Cloud Cleaner Tool.app. Everything else left over, settings files, preferences, etc. that were left over from Adobe's programs, I deleted by hand.

Recycle Bin deleted. Restarted computer.

Then I reinstalled the Creative Suite.

Photoshop 24.0.1 continues to crash immediately when neural filters is clicked.

Photoshop 23.5.3 does not crash when neural filters is clicked.

The computer's operating system has now been tested several times with various tools. There are no problems here.

[haralds64176918]

And the next crap is that Photoshop 24.0.1 is missing libraries.

In Photoshop 23.5.3 they are present.

This was a problem on M1 Macs in early 2022 and should have been fixed long ago.

[haralds64176918]

It's starting to get fun. Or not.

Photoshop 23.5.3 contains the libraries.
Photoshop 24.0.1 shows no libraries. They are missing from the "Window" menu.

But if I navigate to Photoshop App 24.0.1 in the Applications folder, click on it with cmd i, and then check "Open with Rosetta", the libraries subsequently appear.

In Photoshop 23.5.3, there is no check mark for "Open with Rosetta", but the libraries appear anyway.

Does this mean I can only use the libraries in PS 24.0.1 if I open the app in Rosetta? But I can use 23.5.3 completely without Rosetta?

This does not affect the neural filter issue in 24.0.1. I cannot use them.

[TheDigitalDog]

The latest version of Photoshop is 24.1. 

Why are you still installing 24.0.1?

You told us you were on Mac OS, what's up with “recycle bin”, you are now on Windows?

You tell us there's supposed to be a fix for M1 a long time ago (early 2022 ) while many of us on Macs with M1s are running the filters and more without issue.

Color at least me confused at how to help you.

[Kevin Stohlmeyer]

Update your Photoshop. This is all Ventura related and was addressed in the latest update.

[haralds64176918]

@ thedigitaldog

The reason I had 24.0.1 installed is that the Creative Cloud app showed me this as the current version and did not offer an update. I'm relying on what the Creative Cloud app is showing me.

>>You told us you were on Mac OS, what's up with "recycle bin", you are now on Windows?<<

No, this is a translation fail. I don't want to torture anyone here with my bad English, so I write this into a translation program. I check and correct afterwards, but due to time constraints I do it only superficially.

Just this morning I saw that a new PS update was issued overnight: 24.1.

This did not show up for me in the Creative Cloud app, but only appeared after I searched in PS > Help > Updates.

And now it works. I can even uncheck "Open with Rosetta" and have my libraries back. Neural Filters work and PS no longer crashes on exit either. I hope it stays that way now.

On this occasion, I would actually be interested to know when version 24.1 was released. Until this morning it was not shown to me. I am in Europe.

[Kevin Stohlmeyer]

The reason the update did not show is most likely your CC desktop app also needed an update.

[TheDigitalDog]

The other reason you may not have seen 24.1 in ACC is because it the roll out of updates takes place over a day or two. Not everyone sees updates immediately and at the same time.

So the problem is over now???

[J453]

In certainly eight out of 10 cases, I sent the automated crash report.

You are either not including your email address or entering and email address into the crash reporter dialog that's that different than the email address that you're using to log in here. No reports come up when I search with your email address you use to log in here.

[TudK-W]

Desktop App is the latest version.
And yes, the problems described have now been resolved.

Jeffrey, I use two accounts, one private and one from an organization, which in turn has its own license. Sometimes I use cie Creative Site privately with my own license, sometimes that of the organization when I work for them.