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ultrachrome
Inspiring
May 2, 2023
Answered

Neural filter running very slow on Macbook Air

  • May 2, 2023
  • 2 replies
  • 3397 views

We've been trying to set up a person working at home to do some Photoshop editing. We bought her a Macbook Air M1 with 16gb of ram. When we run the photo restoration neural filter on that unit, it's taking almost a full minute to get results.

 

 

On our iMac Retina 5K 2017 16 gb at a differeent location, the same procedure on the same photo is taking about 10 seconds to do the same

On our PC i7 with 64 gb of ram it's taking 2 or 3 seconds.

The only other difference is at her locations she has an internet connection with 20 up and 1.8 down. At our location we have 40 up and 4 down. Is this where the problem is? If so, would half the internet speed equal 6 times the time to process an image?

Any insight would be appreciated. 

This topic has been closed for replies.
Correct answer Kevin Stohlmeyer

Hi @ultrachrome internet connection speeds will definitely affect Neural Filters, specifically because they are cloud based. 20/40 up is pretty slow and 1.8/4 down is broken IMO.

With speeds like this I would expect some pretty significant lags in cloud processing related to the size of the image.

2 replies

NB, colourmanagement
Community Expert
Community Expert
May 6, 2023

If you still have the issue - Perhaps try a thorough reset of Photoshop preferences? 

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes. 

If they become corrupt then various issues can occur.

 

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

Manually removing preferences files is the most complete method for restoring Photoshop to its default state. This method ensures all preferences and any user presets which may be causing a problem are not loaded.

  1. Quit Photoshop.

  2. Navigate to Photoshop's Preferences folder.
    macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
    Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

     
    Note: The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
  3. Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings

  4. Open Photoshop.

     New preferences files will be created in their original location.

 

 

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files. 

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

Unexpected behaviour may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviours in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Learn how to access and modify Photoshop preferences and customise per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

 

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-preferences/td-p/12502668

 

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

 

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


  [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

  Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS. 

  https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

  In the Finder, open the “Go” menu whilst holding down the Option (Alt) key. 

  Library will now appear in the list - below the current user's “home” directory. ]

 

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

 

 

Note for those on macOS:

Preference preservation is affected by macOS permissions, 

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

 

If that doesn't fix the issue:

Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.

Still hanging? 

Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. 

Still got problems?

 

 

 

It may even be time to reinstall Photoshop. 

 

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first. 

(See above about preserving preferences though! It’s worth preserving them unless they are corrupted.)

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

 

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

 

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer

google me "neil barstow colourmanagement" for lots of free articles on colour management

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity ExpertCorrect answer
Community Expert
May 3, 2023

Hi @ultrachrome internet connection speeds will definitely affect Neural Filters, specifically because they are cloud based. 20/40 up is pretty slow and 1.8/4 down is broken IMO.

With speeds like this I would expect some pretty significant lags in cloud processing related to the size of the image.

ultrachrome
Inspiring
May 3, 2023

Thanks Kevin...that's really helpful. Fortunately, our rural communities are getting fibre sometime this summer which will have far far faster speeds. We'll be getting a 300 up down connection.