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E
Emregzc
Participant
May 18, 2021
Question

Neural filters can't be download on version 22.4 on macOS 11.3.1

  • May 18, 2021
  • 4 replies
  • 5968 views

after last update i can't download to neural filters. I can use mac os x 11.3.1 - photoshop 22.4

    4 replies

    N
    NickZel
    Participating Frequently
    September 9, 2021

    I am on Photoshop 22.5 Windows 10 and can not get any of the neural filters to download.  My C drive is set for TMP etc, I have tried deleating the appdata folders as sugested my nothing works.  I did have them working right after they came out now , nothing,

     

    A
    AbrahamWilson
    Participant
    September 19, 2022

    Is there no update to this issue??

    I'm on Macbook M1, Monterey, Version 12.5.1.

    Would be nice to have everything working smoothly considering the cost of Creative Cloud.

    L
    leicacat
    Participant
    June 21, 2021

    Same issue for me. I haven't been able to download any neural filters since the feature was first introduced last year. The download progress gets to about 90% then goes back to displaying the Download button. I'm running version 22.4.2 on OSX Mojave 10.14.6 Can Adobe make the PluginData folder contents available through some other means (Creative Cloud, Dropbox, etc.)?

      Bob_Hallam
      Bob_Hallam
      Legend
      June 3, 2021

      Which filters are you unable to download?

      ICC programmer and developer, Photographer, artist and color management expert, Print standards and process expert.
      Akash Sharma
      Akash Sharma
      Legend
      May 18, 2021

      Hi there, 

       

      Sorry that you are unable to download Neural Filters in Photoshop 22.4 

       

      Please try the following troubleshooting steps:
      1. Restart Photoshop and try again
      2. Download the filter models again

      Quit Photoshop, delete or rename the following folder, Start Photoshop and try again:
      Mac: ~/Library/Application Support/Adobe/UXP/PluginsStorage/
      PHSP/22/Internal/com.adobe.nfp.gallery/PluginData

       

      Also, please checkout the troubleshooting steps mentioned here: https://helpx.adobe.com/photoshop/using/neural-filters-feedback.html#Knownissuesandworkarounds 

       

      Let us know how it goes.

       

      Thanks,

      Akash

      E
      EmregzcAuthor
      Participant
      May 25, 2021

      Hi there,

       

      " Mac: ~/Library/Application Support/Adobe/UXP/PluginsStorage/ PHSP/22/Internal/com.adobe.nfp.gallery/PluginData “
      This folder doesn’t exist. In the UXP folder there is only another folder named extensions.
      I can delete the photoshop and reinstall but the problem isn't solved.
        andg39639792
        andg39639792
        Participant
        June 5, 2021

        It seems like a permissions issue with the user account to me.

         

        Would you mind checking if Photoshop works under the Root user account? To know how to enable the root user, see: https://support.apple.com/en-us/HT204012 

         

        Thanks,

        Akash


        Hi,

         

        it does also not working under root user Account.

        I use mac os x 11.4 - photoshop 22.4.1

        My User home directory was moved to separate data partition. After that Installation of Photoshop was performed. The directory below was created by installation and starting of the application "/Volumes/Daten/Benutzer/andre/Library/Application Support/Adobe/UXP/PluginsStorage/PHSP/22/Internal/com.adobe.nfp.gallery/PluginData"

        Any idea?

        BR André

         

        BR André

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