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Participant
May 18, 2021
Question

Neural filters can't be download on version 22.4 on macOS 11.3.1

  • May 18, 2021
  • 4 replies
  • 5968 views

after last update i can't download to neural filters. I can use mac os x 11.3.1 - photoshop 22.4

4 replies

Participating Frequently
September 9, 2021

I am on Photoshop 22.5 Windows 10 and can not get any of the neural filters to download.  My C drive is set for TMP etc, I have tried deleating the appdata folders as sugested my nothing works.  I did have them working right after they came out now , nothing,

 

Participant
September 19, 2022

Is there no update to this issue??

I'm on Macbook M1, Monterey, Version 12.5.1.

Would be nice to have everything working smoothly considering the cost of Creative Cloud.

Participant
June 21, 2021

Same issue for me. I haven't been able to download any neural filters since the feature was first introduced last year. The download progress gets to about 90% then goes back to displaying the Download button. I'm running version 22.4.2 on OSX Mojave 10.14.6 Can Adobe make the PluginData folder contents available through some other means (Creative Cloud, Dropbox, etc.)?

Bob_Hallam
Legend
June 3, 2021

Which filters are you unable to download?

ICC programmer and developer, Photographer, artist and color management expert, Print standards and process expert.
Akash Sharma
Legend
May 18, 2021

Hi there, 

 

Sorry that you are unable to download Neural Filters in Photoshop 22.4 

 

Please try the following troubleshooting steps:
  1. Restart Photoshop and try again
  2. Download the filter models again

Quit Photoshop, delete or rename the following folder, Start Photoshop and try again:
Mac: ~/Library/Application Support/Adobe/UXP/PluginsStorage/
PHSP/22/Internal/com.adobe.nfp.gallery/PluginData

 

Also, please checkout the troubleshooting steps mentioned here: https://helpx.adobe.com/photoshop/using/neural-filters-feedback.html#Knownissuesandworkarounds 

 

Let us know how it goes.

 

Thanks,

Akash

EmregzcAuthor
Participant
May 25, 2021

Hi there,

 

" Mac: ~/Library/Application Support/Adobe/UXP/PluginsStorage/ PHSP/22/Internal/com.adobe.nfp.gallery/PluginData 
This folder doesn’t exist. In the UXP folder there is only another folder named extensions.
I can delete the photoshop and reinstall but the problem isn't solved.
andg39639792
Participant
June 5, 2021

It seems like a permissions issue with the user account to me.

 

Would you mind checking if Photoshop works under the Root user account? To know how to enable the root user, see: https://support.apple.com/en-us/HT204012 

 

Thanks,

Akash


Hi,

 

it does also not working under root user Account.

I use mac os x 11.4 - photoshop 22.4.1

My User home directory was moved to separate data partition. After that Installation of Photoshop was performed. The directory below was created by installation and starting of the application "/Volumes/Daten/Benutzer/andre/Library/Application Support/Adobe/UXP/PluginsStorage/PHSP/22/Internal/com.adobe.nfp.gallery/PluginData"

Any idea?

BR André

 

BR André