Neural Filters not downloading (PS 22.0.1)

[hansv36807278]

I have the latest version of PS. Windwos 10 up-to-date.

The new Neural Filters won't download. When I click on the cloud icon, the download starts, but after a few seconds, the counter goes down instead of up (downloaded MB's) all the way to 0 and then stops.
Rebooted PC, Removed the C:\Users\Hans\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\22\Internal\com.adobe.nfp.gallery\PluginData folder. 

All this makes no difference, beaviour stays the same. Please help!

Thanks

[moderator added Ps version to the subject]

[davescm]

"I have the latest version of PS. Windwos 10 up-to-date".

Please go to Help>System Info and confirm you actually have v 22.0.1 which was an update this week with fixes for neural filter downloads.

Dave

[hansv36807278]

[hansv36807278]

So, this shows I do have the latest version.. any other ideas?

[jane-e]

Read the FAQ section here:

Neural Filters list and FAQ

What is your OS?

~ Jane

[hansv36807278]

Jane, please read my initial post, OS is mentioned, and yes I did read the Faqs, no helping info there.

[jane-e]

My apologies @hansv36807278.

This is a user forum and we do not work for Adobe. Please post this as a bug to Adobe Photoshop Family where the product team will see it and give your computer specs.

~ Jane

[HK-2793515211132sq]

i got the same problem and fixed it , here is the solution:
 1- first Go to C/ partion  and make a new folder and name it "TEMP"
2- Then click on windows icon and search for Edit the system environmet variables click on it
3- click "environmet variables" above "apply" word
4- this is the important step! in the system variables box scroll down tell u find "TEMP" and "TMP"

5- double click "TEMP" click browse file click temp then temp then open MAKE SURE THE VARIABLE VALUE IS (C:\TEMP\TEMP)
6-double click "TMP" click browse file click temp then temp then open MAKE SURE THE VARIABLE VALUE IS (C:\TEMP\TEMP)

and it should work just fine.

[DenizUtku]

Same problem! This morning, ı removed creative cloud and all data/plugin etc. and re-installed all programs. But ı didnt solve.

Adobe Photoshop : 22.0.1 20201106.r.73 2020/11/06: 70b4743b574 x64
İşletim Sistemi: Windows 10 64-bit
Sürüm: 10 veya sonrası 10.0.17763.475

[hansv36807278]

I solved this problem finally. First I was getting remote help from Adobe, what we found that when we used the local administrator account, the Neural filters did download and worked!
We adjusted on several Adobe folders the rigts or my user accoount, but this didn't help.

Then I installed the PS app on my computer at work, downloaded the Neural Filters (worked there!) and copied the content from C:\Users\Hans\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\22\Internal\com.adobe.nfp.gallery\PluginData Work PC to Home PC.

Opened Photoshop and voila! there were my Neural Filters! 
Maybe this helps someone.

[HaJo M]

To run the download on a different PC gave me the inspiration to create a 2nd account on my PC, log in to PS 22.1, execute the neural filter downloads (there it was working) and copy over the content from PluginData (%AppData%\Roaming\Adobe\UXP\PluginsStorage\PHSP\22\Internal\com.adobe.nfp.gallery\PluginData) to my original Windows user profile.

Seems like PS is falling over something odd in my normal Windows profile.

[offlineMarketer · Accepted solution]

Have same problem on Mac

A section with the User on a separate hard drive. Your method helped - I logged in as a user on the main partition and moved the files to an additional partition

[Isbah5EDA]

Today I installed the latest Adobe Cloud and Adobe Photoshop.  Neural filters are failing to download.  I even tried deleting PluginData folder and still, it is failing.  Not sure what else to do other than canceling the Abobe Cloud service and try other options like Luminar AI.

[licral83685769]

Same issue, I have never been able to download neural filters. PLEASE FIX THIS

[amirz15912205]

I just tried running Photoshop as adminstrator and it worked for me ! 

[the animalbones]

was having the issue until i right clicked the ps exe and in properties - compatability told it to run the program as administrator, so far so good, busy getting them as i type, ps 23.3.2

[JeraldPunx]

I fixed this without downloading from sites and paste into your folder.

I created video guide about on how to fix. Here is the video: 

hope it helps on you guys.

[KM Purcell]

Well done Jerald!  I have tried for months to find the solution.  I've been on computers since 1983.  Ha ha, who would have known my change of system TEMP varibles would be so devistating. 

Thank you very much.

[Vince.Bacchus]

Did not work for me. Sooooo close.

Thanks anyway

[MVladimir]

It worked for me. @Vince.Bacchus did you change both TEMP and TMP variables. It didn't work for me until I changed both of them to C:\TEMP

[debn2]

I can't see your window! What is window key? not helping

[jane-e]

---

@debn2 wrote:

What is window key?

---

Sam, if you are on a Mac, you don't have a "Windows" key, as it is only on Windows keyboards.

Jane

[debn2]

Please write this down, cannont see your windows, no audible.

[x7z9]

Yes, that worked perfectly! Great job.

[brzrkr5C39]

thank you, it works 4 me