Neural Filters not downloading (PS 23.5.1)

Community Beginner ,
Sep 20, 2022 Sep 20, 2022

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I am not able to download  few nueral filters in photoshop 23.5.1  and also in beta.  the download starts and it stops in middle , with out compelting 100% .  i deleted all the plugin fodlers and also reinstall the photoshop.. still no luck.. 

 

 

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Community Beginner , Sep 21, 2022 Sep 21, 2022

Found the root cause for the problem.. my wired network was dropping connections in middle .. but just a few pings..  this was causing the photoshop to discard the download stream ( tcpcopy) .  i added to wifi adapter to my desktop , even though the latency is high, the connections was not dropped and my download finished.  

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Adobe Employee ,
Sep 21, 2022 Sep 21, 2022

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Hi @ravikiran242 sorry to hear this.

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

-- Cory

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New Here ,
Sep 21, 2022 Sep 21, 2022

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Community Beginner ,
Sep 21, 2022 Sep 21, 2022

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Found the root cause for the problem.. my wired network was dropping connections in middle .. but just a few pings..  this was causing the photoshop to discard the download stream ( tcpcopy) .  i added to wifi adapter to my desktop , even though the latency is high, the connections was not dropped and my download finished.  

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Community Beginner ,
Sep 21, 2022 Sep 21, 2022

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found the root cause.. 

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