Neural Filters Stopped Working

[Phoenix15]

Neural filters (superzoom) used to work but now there's an error:

'Could not complete the Neural Filters command because of a problem using the Adobe Color Engine.'

As advised on other posts, the mysterious Folder '23' contains nothing.

Mac OS 13.2.1

Pshop 24.1.1

[CShubert · Accepted solution]

Hi @Phoenix15 sorry to hear this. Testing here shows the filter working as expected.

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

Thank you,

Cory

[mttplbkp]

I've tried resetting the prefs and also restarting... but am still getting this same error

[Phoenix15]

OK that's sorted it, I can now Superzoom again. Thanks.

[JamieG1991]

I have the same when using superzoom on cmyk images. A workaround is to do superzoom in rgb mode, then convert to cmyk.