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Neural Filters won't download (PS 24.0.1)

Community Beginner ,
Nov 22, 2022 Nov 22, 2022

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I can't download neural filters. Most of the Neural Filters options appear in the menu, although the 3 Portraits options are grayed out, as is Color Harmonization. When I select the filters I want to use, Photoshop tells me the file size and gives me a blue "Download" button. When I click the button, Photoshop displays a gray circle that should show download progress, as well as text that says "0KB of [___]". But it doesn't download, and a couple of seconds later the download stops and the screen resets. 

 

I was able to download one of the filters (Photo Restoration) without any trouble in early November. One other (Color Transfer) was already pre-installed. But I can't get any of the other filters to download. Any advice? I'm really excited about using these filters—many thanks for your help!

 

I'm running Photoshop 24.0.1 with macOS Monterey (12.6) on a 2016 15-inch Macbook Pro with a 2.7GHz Quad-Core Intel Core i7.

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correct answers 1 Correct answer

Community Beginner , Nov 23, 2022 Nov 23, 2022

Okay, I figured it out. I used Creative Cloud to install the previous version of Photoshop (24.0). I was able to download the Neural Filters using that version, and when I re-updated the filters were still there. Yay! Maybe it's a bug with 24.0.1? For what it's worth, one of my coworkers ran into the same problem.

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Community Expert ,
Nov 22, 2022 Nov 22, 2022

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Can you go to Photoshop Help Menu/System Info and copy/paste details here?

It will help narrow down possible causes.

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Community Expert ,
Nov 22, 2022 Nov 22, 2022

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The other consistent cause for these issues is usally an inconsistent internet connection similar to this thread:

https://community.adobe.com/t5/photoshop-ecosystem-discussions/neural-filters-not-downloading-ps-23-...

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Community Beginner ,
Nov 22, 2022 Nov 22, 2022

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Thanks Kevin! I don't think it's the internet connection issue—I've had this problem both at home and at the office, and I haven't had any other connection issues. And unlike that poster's situation, my download doesn't even make partial progress. As for the System Info, here's what it says: 

Adobe Photoshop Version: 24.0.1 20221111.r.112 a12a934 x64 Number of Launches: 8 Operating System: Mac OS 12.6.0 System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Physical processor count: 4 Logical processor count: 8 Processor speed: 2700 MHz Built-in memory: 16384 MB Free memory: 6615 MB Memory available to Photoshop: 12447 MB Memory used by Photoshop: 70 % Crash Handler: Adobe DCX Version: 6.7.2 SAM SDK Version: 2.0.0-main.1415 ACP.local Status: - SDK Version: 2.7.1.2 - Core Sync Status: Reachable and compatible - Core Sync Running: 5.17.9.1 - Min Core Sync Required: 4.3.66.28 Live Edit Client SDK Version: 3.91.3 Content Credentials is not available Manta Canvas: Enabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Disabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium HarfBuzz Version: 4.3.0 TextEngine: Unified Text Engine ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: AMD Radeon Pro 455
GPUVendor: AMD
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 2,147 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1 Display Bounds: top=0, left=0, bottom=1080, right=1920 Main Display Display: 2 Display Bounds: top=0, left=-1680, bottom=1050, right=0 High DPI Monitor ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/MacOS/sniffer" -baseTimeMS=2765281153 -comment=Photoshop Version: Adobe Photoshop 24.0.1 20221111.r.112 a12a934 x64

[687 ms]
Start sniffer 2022-11-22 16:37:39
# Photoshop Version: Adobe Photoshop 24.0.1 20221111.r.112 a12a934 x64
sniffer -baseTimeMS=2765281153 -comment=Photoshop Version: Adobe Photoshop 24.0.1 20221111.r.112 a12a934 x64

{32 ms}
Start platform native
# displays: 2
Display 0
Display: 722511069
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Physical size: (524.387 294.968)
Pixel size: (0.273118 0.273118)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=AMD Radeon Pro 455 index=1 preferred=1)

Display 1
Display: 69733382
Main: FALSE
Built in: TRUE
Stereo: FALSE
Bounds: (-1,680, 0) -> (0, 1,050)
Dimensions: (3,360 2,100)
Physical size: (330.791 206.744)
Pixel size: (0.0984496 0.0984496)
Dynamic range: (0 1)
Potential dynamic range: (0 2)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=AMD Radeon Pro 455 index=1 preferred=1)

# devices: 2
Device 0
Name: Intel(R) HD Graphics 530
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: EMBEDDED
# attached displays: 0
GPU accessible RAM: 1,610 MB
VRAM: 0 MB
Dedicated System RAM: 0 MB
Shared System RAM: 1,610 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN

Device 1
Name: AMD Radeon Pro 455
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 2
722511069
69733382
GPU accessible RAM: 2,147 MB
VRAM: 2,147 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: AMD
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{425 ms}

{425 ms}
Start platform OpenGL
# displays: 2
Display 0
Display: 722511069
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Physical size: (524.387 294.968)
Pixel size: (0.273118 0.273118)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16915465 index=1 preferred=1)

Display 1
Display: 69733382
Main: FALSE
Built in: TRUE
Stereo: FALSE
Bounds: (-1,680, 0) -> (0, 1,050)
Dimensions: (3,360 2,100)
Physical size: (330.791 206.744)
Pixel size: (0.0984496 0.0984496)
Dynamic range: (0 1)
Potential dynamic range: (0 2)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16915465 index=1 preferred=1)

# devices: 1
Device 0
Name: AMD Radeon Pro 455 OpenGL Engine
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 2
722511069
69733382
GPU accessible RAM: 2,048 MB
VRAM: 2,048 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 ATI-4.8.101)
Device version: 2.1 (2.1 ATI-4.8.101)
Vendor name: AMD
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16915465
Display mask: 1984
End platform OpenGL
{460 ms}

{460 ms}
Start platform OpenCL
# displays: 0

# devices: 2
Device 0
Name: Intel(R) HD Graphics 530
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 1,610 MB
VRAM: 1,610 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Aug 8 2022 21:29:33))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 17 GB / s
Compute score: 67.0664
Device name string: Intel(R) HD Graphics 530
Device vendor string: Intel Inc.
Platform name string: Apple
Platform vendor string: Apple

Device 1
Name: AMD Radeon Pro 455 Compute Engine
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 2,147 MB
VRAM: 2,147 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Aug 8 2022 21:29:33))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: AMD
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 26 GB / s
Compute score: 371.024
Device name string: AMD Radeon Pro 455 Compute Engine
Device vendor string: AMD
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{684 ms}

Exit code kExitNormal
End sniffer 2022-11-22 16:37:40
[kStatusNormal, kExitNormal]

[687 ms]
Finish RunAllAPIs

[2557 ms]
Start GetSnifferResult

[2557 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription Serial number: 99460387904820916579 GUIDBucket: Composite Core (enable_composite_core): on Composite Core GPU (comp_core_gpu): off Composite Core Threads (MultithreadedCompositing): on Composite Core UI (comp_core_ui): off Composite Core Feature Prefs (CompCoreFeaturePrefs): off Document Graph (enable_doc_graph): off Application folder: /Applications/Adobe Photoshop 2023/ Photoshop scratch has async I/O enabled Scratch volume(s): Startup, 931.5G, 716.2G free Required Plugins folder: /Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/PlugIns/Required/ Primary Plugins folder: /Applications/Adobe Photoshop 2023/Plug-ins/ Installed components: dvametadata.framework dvametadata 22.0.0.0 AdobeXMPScript.framework AdobeXMPScript 79.171c27fab 79.171c27fab libdynamic-napi.framework Torq Native local ICUUnicode.framework ICUUnicode 13.1.0c6496f ICUConverter.framework ICUConverter 13.1.0c6496f AdobeCrashReporter.framework AdobeCrashReporter 10.3.2 boost_system.framework boost_system 22.0.0.0 AdobeACE.framework AdobeACE 5.0.0 79.bead9cf926. dvanet.framework dvanet 22.0.0.0 AdobeOwl.framework AdobeOwl 5.5.0 mediacoreif.framework mediacoreif 22.0.0.0 dvascripting.framework dvascripting 22.0.0.0 dvaappsupport.framework dvaappsupport 22.0.0.0 AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 6.0.0 79.43e459d. AIDE.framework AIDE 4.0.0 79.d7ba9226 boost_chrono.framework boost_chrono 22.0.0.0 dynamiclink.framework dynamiclink 22.0.0.0 dvaaccelerate.framework dvaaccelerate 22.0.0.0 dvametadataUI.framework dvametadataUI 22.0.0.0 AdobeARE.framework AdobeARE 2.0.0.1 79.625377 AdobePDFPort.framework AdobePDFPort 3.0.0.1 79.625377 ICUInternationalization.framework ICUInternationalization 13.1.0c6496f boost_filesystem.framework boost_filesystem 22.0.0.0 AdobeBIB.framework AdobeBIB 4.0.0 79.bead9cf926. AdobeXMPFiles.framework AdobeXMPFiles 79.171c27fab 79.171c27fab AdobeLinguistic.framework 14.4.2.353c9a5 dvaplayer.framework dvaplayer 22.0.0.0 filterport.framework filterport 27.0.0.670 PlugPlugOwl.framework PlugPlugOwl 11.2.0.100 libzip.framework libzip 22.0.0.0 AdobeAGM.framework AdobeAGM 7.0.0 79.bead9cf926. adobe_caps.framework adobe_caps 11.0.0.14 1.584361 AdobeSVGRE.framework AdobeSVGRE 9.0.0 "BUILDVERSION_HELPER" AdobePDFL.framework AdobePDFL 18.0.0 79 . 6c2661f86 dvavulcansupport.framework dvavulcansupport 22.0.0.0 dvacore.framework dvacore 22.0.0.0 aiport.framework aiport 27.0.0.670 AdobePIP.framework AdobePIP 8.2.0.16 AdobePDFSettings.framework AdobePDFSettings 1.7 AdobeAXEDOMCore.framework AdobeAXEDOMCore 6.0.0 79.43e459d. dvatransport.framework dvatransport 22.0.0.0 AdobeXMP.framework AdobeXMPCore 79.171c27fab 79.171c27fab AdobeJP2K.framework AdobeJP2K 4.0.0 79.7f05fe0 dvaaudiodevice.framework dvaaudiodevice 22.0.0.0 LogSession.framework LogSession 8.2.0.16 PlugPlugExternalObject.framework 11.2.0.100 utest.framework utest 22.0.0.0 AdobeSVGAGM.framework AdobeSVGAGM 4.0.0 79.d8ca6a0. dvametadataapi.framework dvametadataapi 22.0.0.0 WRServices.framework WRServices 17.5.1 17.5.1.0 AdobeBIBUtils.framework AdobeBIBUtils 4.0.0 79.bead9cf926. boost_threads.framework boost_threads 22.0.0.0 CloudAILib.framework CloudAILib 27.0.0.670 SPBasic.framework SPBasic 27.0.0.670 AdobeCoolType.framework AdobeCoolType 8.0.1 79.bead9cf926. boost_regex.framework boost_regex 22.0.0.0 boost_program_options.framework boost_program_options 22.0.0.0 dvamediatypes.framework dvamediatypes 22.0.0.0 AdbePM.framework AdbePM 1 boost_date_time.framework boost_date_time 22.0.0.0 dynamic-torqnative.framework Torq Native local AdobeMPS.framework AdobeMPS 9.0.0.51562 79.4e4cf9bd dvaui.framework dvaui 22.0.0.0 MacMemory.framework MacMemory 27.0.0.670 AILib.framework AILib 27.0.0.670 ICUData.framework ICUData 13.1.0c6496f dvamarshal.framework dvamarshal 22.0.0.0 aifm.framework aifm 27.0.0.670 Unified Extensibility Platform uxp-6.3.3-1-7e78828 UPIC 2.5.0 Required plugins: Accented Edges 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Adaptive Wide Angle 24.0.1, © 2014-2022 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin” Angled Strokes 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Average 24.0 © 1993-2022 Adobe. All rights reserved. - from the file “Average.plugin” Bas Relief 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” BMP 24.0.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Camera Raw 15.0 (1264), Copyright © 2022 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Camera Raw Filter 15.0 (1264), Copyright © 2022 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Chalk & Charcoal 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Charcoal 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Chrome 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Cineon 24.0 © 2002-2022 Adobe. All rights reserved. - from the file “Cineon.plugin” Clouds 24.0 © 1993-2022 Adobe. All rights reserved. - from the file “Clouds.plugin” Color Halftone 24.0.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Colored Pencil 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Conté Crayon 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Craquelure 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crop and Straighten Photos 24.0 © 2003-2022 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin” Crop and Straighten Photos Filter 24.0.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Crosshatch 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crystallize 24.0.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Cutout 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Dark Strokes 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” De-Interlace 24.0.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dicom 24.0 © 2003-2022 Adobe. All rights reserved. - from the file “dicom.plugin” Difference Clouds 24.0 © 1993-2022 Adobe. All rights reserved. - from the file “Clouds.plugin” Diffuse Glow 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Displace 24.0.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dry Brush 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Entropy 24.0 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Export Color Lookup Tables 24.0 © 2012-2022 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Extrude 24.0.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” FastCore Routines 24.0 © 1990-2022 Adobe. All rights reserved. - from the file “FastCore.plugin” Fibers 24.0.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Film Grain 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Filter Gallery 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Fresco 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glass 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glowing Edges 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Grain 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Graphic Pen 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halftone Pattern 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halide Bottlenecks 24.0 © 2022 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin” HDRMergeUI 24.0, Copyright © 2002-2022 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin” HSB/HSL 24.0.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” IFF Format 24.0.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” IGES 24.0 © 2006-2022 Adobe. All rights reserved. - from the file “U3D.plugin” Ink Outlines 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” JPEG 2000 24.0 © 2001-2022 Adobe. All rights reserved. - from the file “JPEG2000.plugin” Kurtosis 24.0 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Lens Blur 24.0.1, © 2002-2022 Adobe. All rights reserved. - from the file “Lens Blur.plugin” Lens Correction 24.0.1, © 2002-2022 Adobe. All rights reserved. - from the file “Lens Correct.plugin” Lens Flare 24.0.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Liquify 24.0.1, © 2001-2022 Adobe. All rights reserved. - from the file “Liquify.plugin” Matlab Operation 24.0 © 1993-2022 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Maximum 24.0 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Mean 24.0 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Measurement Core 24.0 © 1993-2022 Adobe. All rights reserved. - from the file “MeasurementCore.plugin” Median 24.0 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Mezzotint 24.0.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Minimum 24.0 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” MMXCore Routines 24.0 © 1990-2022 Adobe. All rights reserved. - from the file “MMXCore.plugin” Mosaic Tiles 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Multiprocessor Support 24.0 © 1990-2022 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin” Neon Glow 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Note Paper 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” NTSC Colors 24.0 © 1993-2022 Adobe. All rights reserved. - from the file “NTSC Colors.plugin” Ocean Ripple 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” OpenEXR 24.0.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Paint Daubs 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Palette Knife 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Patchwork 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Paths to Illustrator 24.0.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” PCX 24.0 © 1989-2022 Adobe. All rights reserved. - from the file “PCX.plugin” Photocopy 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Picture Package Filter 24.0 © 1993-2022 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Pinch 24.0.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Pixar 24.0 © 1989-2022 Adobe. All rights reserved. - from the file “Pixar.plugin” Plaster 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Plastic Wrap 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Pointillize 24.0.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Polar Coordinates 24.0.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Portable Bit Map 24.0 © 1989-2022 Adobe. All rights reserved. - from the file “PBM.plugin” Poster Edges 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” PRC 24.0 © 2006-2022 Adobe. All rights reserved. - from the file “U3D.plugin” Radial Blur 24.0.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Radiance 24.0 © 2003-2022 Adobe. All rights reserved. - from the file “Radiance.plugin” Range 24.0 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Render Color Lookup Grid 24.0 © 2012-2022 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Reticulation 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Ripple 24.0.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Rough Pastels 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Save for Web 24.0.1, © 1999-2022 Adobe. All rights reserved. - from the file “Save for Web.plugin” ScriptingSupport 24.0, © 2002-2022 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin” Shear 24.0.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Skewness 24.0 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Smart Blur 24.0.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Smudge Stick 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Solarize 24.0 © 1993-2022 Adobe. All rights reserved. - from the file “Solarize.plugin” SP Substance Suite 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialSuite.plugin” Spatter 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Spherize 24.0.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Sponge 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Sprayed Strokes 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stained Glass 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stamp 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Standard Deviation 24.0 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Substance 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialFilter.plugin” Sumi-e 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Summation 24.0 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Targa 24.0.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Texturizer 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Tiles 24.0.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Torn Edges 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Twirl 24.0.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” U3D 24.0 © 2006-2022 Adobe. All rights reserved. - from the file “U3D.plugin” Underpainting 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Vanishing Point 24.0.1, © 2003-2022 Adobe. All rights reserved. - from the file “VanishingPoint.plugin” Variance 24.0 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Water Paper 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Watercolor 24.0.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Wave 24.0.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wind 24.0.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wireless Bitmap 24.0 © 1989-2022 Adobe. All rights reserved. - from the file “WBMP.plugin” ZigZag 24.0.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: NONE Unified Extensibility Platform - Extensions: Home Screen (Loaded) 6.0.0.31 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-6.0.0/" CDO: 1.127.1
CmdN: 1.14.4
CDP: 1.151.0
Projects: 1.4.8 Loaded at: 146 ms - launch time impact: 597 ms ccx-timeline (Prepared) 3.1.2.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 25.5.2.0 - from the file "Required Folder" Loaded at: 3494 ms - launch time impact: 0 ms CCX Sharesheet UXP (Prepared) 23.19.4.0 - from the file "Required Folder" Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder" Loaded at: 147 ms - launch time impact: 0 ms Share Panel (Loaded) 1.0.5.0 - from the file "Required Folder" Loaded at: 148 ms - launch time impact: 0 ms CC Libraries Panel (Prepared) 3.21.13.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_21_13/" CAPTURE: 2.0.41 STOCK: 4.0.2 Substance 3D (Prepared) 0.1.5.0 - from the file "Required Folder" Photoshop UXP Export-As (Prepared) 5.8.15.0 - from the file "Required Folder" Photoshop In App Messaging (Loaded) 2.7.5.0 - from the file "Required Folder" Loaded at: 3495 ms - launch time impact: 0 ms Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder" IC popup message (Loaded) 1.0.0.0 Loaded at: 3326 ms - launch time impact: 0 ms Multilayer Protection (Loaded) 1.0.0.0 Loaded at: 3326 ms - launch time impact: 0 ms Discover Panel (Loaded) 2.10.0.41 - from the file "Required Folder" Loaded at: 3496 ms - launch time impact: 15 ms Content Credentials (Registered) 0.32.22.0 - from the file "Required Folder" Neural Filters (Registered) 1.14.7.0 - from the file "Required Folder" Extensions: Libraries 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_21_13/index.html” com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_21_13/extensions/stock-panel-licensing/index.html” com.adobe.capture.extension 2.0.41 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_21_13/extensions/capture/capture.html” Export As 4.8.15 - from the file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” Export As 4.8.15 - from the file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” com.adobe.cclibraries.manager 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_21_13/manager.html” Installed TWAIN devices: NONE

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Community Beginner ,
Nov 23, 2022 Nov 23, 2022

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Okay, I figured it out. I used Creative Cloud to install the previous version of Photoshop (24.0). I was able to download the Neural Filters using that version, and when I re-updated the filters were still there. Yay! Maybe it's a bug with 24.0.1? For what it's worth, one of my coworkers ran into the same problem.

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New Here ,
Dec 04, 2022 Dec 04, 2022

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A mi me sale que Adobe ha desactivado los Neural filters diciendo que hay una falla en ellos y que están tratando de arreglarlos. Pero eso está así desde hace tres semanas por lo menos.

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Community Expert ,
12 hours ago 12 hours ago

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Your underlying issue could be that you have two graphics processors installed you should deactivate one:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus

The other bigger issue is your Intel GPU is well under the specified minimum for speed. The minimum recommended is 2000 ops/sec and the Intel 530 clocks in at 501. The Radeon is better but still underperfoming at 1,400.

Use the link above to deactivate the Intel.

 

 

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