New canvas won't appear on Adobe Photoshop CC2017

[sorayan68092161]

As you may see in my app. I've tried to make new document by File>New>Create. And then there's nothing. Only the black background (eventough i've tried zoom in zoom out-- hoping I would find the white canvas, but there's none). Then I tried to use random brush to draw, and as you see it appeared in the 'layers' section. But I the white canvas just didn't appear the way it should be. I also tried File>Open on random pictures I have, it didn't appear also. So confusing.

Anyone has the same problem? this is the first time I tried CC2017 (I usually use CS4)

[Michael J. Hoffman]

Hi, I’ve moved this discussion from Photoshop Sketch (mobile app) to the general Photoshop forum.

Your screen resolution looks very small. I wonder what your screen dimensions are, and if that could be an issue?

Also, it’s worth a try to disable GPU acceleration in Edit > Preferences > Performance.

Is this his a new installation? Or was it working previously? If it was working, you can try resetting your preferences to the default to clear possibly corrupted preferences:

Preferences in Photoshop

Mike

[sorayan68092161]

I've tried disabling gpu acceleration and it works, the new canvas finally appear. Thanks!!

Still don't know what's wrong with the resolution, I installed adobe illustrator at the same time as this photoshop (both are new), but it has normal resolution and works well.

[Guest]

Also try updating your GPU driver to the latest version from the manufacturers website

[sorayan68092161]

Ok I'll try to update it soon. Thanks!!