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Participant
March 14, 2019
Question

New to photoshop, Graphics Processor display is grayed out

  • March 14, 2019
  • 3 replies
  • 341 views

At first it was the Lighting effects and oil painting that was grayed out and I looked and found that you had to go to the graphics processor in the performance section. When I go to the section the graphics processor part is grayed out. I checked in system info and it says the GPU Sniffer has crashed. I know know what to do since my graphics card is up to date.

It says "Photoshop has detected an error in your display driver. Update or reinstall the driver and check the use graphic processor to retry"

I have updated and reinstalled the driver and nothing has worked. What should I do?

    This topic has been closed for replies.

    3 replies

    davescm
    Community Expert
    Community Expert
    March 14, 2019

    Hi

    What GPU are you using and what driver version?

    Do you have more than one GPU ?  ( e.g. many laptops have an Nvidia GPU plus a second integrated GPU on the motherboard). Multiple GPUs with conflicting drivers do lead to issues (see section 7&8 in the link below)

    Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

    Dave

    Participant
    March 14, 2019

    davescm  wrote

    Hi

    What GPU are you using and what driver version?

    Do you have more than one GPU ?  ( e.g. many laptops have an Nvidia GPU plus a second integrated GPU on the motherboard). Multiple GPUs with conflicting drivers do lead to issues (see section 7&8 in the link below)

    Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

    Dave

    Nvidia Geforce 940MX and using driver 419.35

    Yes I do have more than one GPU. I have tried the troubleshoot to disable the intel one and it still doesn't work

    Ussnorway7605025
    Legend
    March 15, 2019

    try uninstalling Photoshop then installing one of the older Photoshop versions like 2017 or 2018 and test if that fixes the issue

    ... if it does then you can always install 2019 as well without removing the older version.

    to be clear, don't try to install an older version without first removing the current one & reboot Windows between steps

    Mike_Gondek10189183
    Community Expert
    Community Expert
    March 14, 2019

    What  graphics card are you using?

    Participant
    March 14, 2019

    MikeGondek  wrote

    What  graphics card are you using?

    NVIDIA GeForce 940MX

    Peru Bob
    Community Expert
    Community Expert
    March 14, 2019

    Did you download and update directly from the video card manufacturer's site?

    Did you do a clean install of the driver?

    Have you tried older drivers?

    Participant
    March 14, 2019

    Yes I did download from the original manufacturer and have used prior drivers as well