Newly installed Photopshop on Mac not working

[IntrinsecaRyme]

I have just paid for and installed Photoshop on my new Mac; the OS (Big Sur 11.4) is bang up to date. I have restarted my computer. Installation was definitely complete.

However, it won't work; it gets as far as this screenshot and then just hangs. I've tried several times, and restarted the Mac again too. Does anyone have any suggestions, please?

[Akash Sharma]

Hi there,

Sorry that Photoshop is freezing on your computer running the macOS BigSur 11.4 . That shouldn't be happening, let us make it right.

Which version of Photoshop are you using and are you using a Mac with the M1 processor?

Since the app is freezing at launch, please checkout the steps mentioned in this article https://helpx.adobe.com/photoshop/kb/freeze-on-launch.html and see if that helps.

If that does not help, could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?
 
You may also try the steps mentioned here and see how it goes: 

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

Thanks,

Akash

[Walter_H]

..

If that does not help, could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?
 ..

I'm kind of curious. If it does not launch, how do you make changes to Preferences? I'm a new PS user and I'd like to know more.

[pauls6764880]

Exactly the same issue here.

> Which version of Photoshop are you using and are you using a Mac with the M1 processor?

As the origional message said, the latest version, which is 22.4.2

> If that does not help, could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?

How can one do that if it hangs at startup?

[pauls6764880]

> Since the app is freezing at launch, please checkout the steps mentioned in this article https://helpx.adobe.com/photoshop/kb/freeze-on-launch.html and see if that helps.

I have no set any presets because I have never been able to run the app.

[pauls6764880]

Finally found out how to fix this. Must be an installer bug as the permissions are screwed up.

run this

https://helpx.adobe.com/content/dam/help/en/lightroom-classic/kb/lightroom-basic-troubleshooting-fix...

[Eugenio.NYC]

Hi, sorry about that

I don’t have a solution, but maybe if you try to reset the preferences will work, here the instructions:

https://helpx.adobe.com/photoshop/using/preferences.html

Another Option: You may try the Creative Cloud Cleaner Tool

https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

To remove the existing app installation & reinstall once done.

 

Another option: install a previous version of Photoshop

Go to the creative cloud app and click on the 3 dots next to Photoshop app to see more options and select other versions

you can install a previous version of Photoshop and maybe that will work, sometimes there are bugs and you have to update the system

Let me know if that works

There are a few issues with Photoshop that you can check here

https://helpx.adobe.com/photoshop/kb/known-issues.html

Regards

Eugenio