No help from support whatsoever

Forum|Forum|1 year ago
May 29, 2024
3 replies
258 views

It would be great if I could get some assistance with my issues with the program that I PAY FOR EVERY MONTH. Instead of being passed around. After being upgraded to the newest version of PS and having it glitch all day, I was ghosted by no less than 4 agents tonight over a very simple fix. (Amit, Rahul, Ankit, Brian- none of whom helped me, they all asked what my issue was, then dumped out of the conversation and transferred me)

Windows

This topic has been closed for replies.

jane-e

Community Expert

@LAMcGinnis

As others have said, please tell us your issue if you want assistance from us.

If you contact Adobe Customer Care again, be sure to ask for a case number at the start. Ask for Tier 2 support or a supervisor since you were ghosted by four agents.

Jane

c.pfaffenbichler

Community Expert

Feature Requests (Idea) and Bug Reports (Bug) register at Adobe, otherwise this is essentially a user Forum, as @gener7 mentioned, though thankfully some Adobe employees do occasionally chime in.

Please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”) and post a meaningful description of the issue with screenshots:
https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td-p/11601738?page=1