no "Beta Apps" menu in my creative cloud

Forum|Forum|2 years ago
May 23, 2023
2 답변들
5336 조회

Hi, I was introduced to generative fill by AI inside Photoshop and I have access to Adobe Firefly. But the menu of "Beta Apps" does not exist in my creative cloud to be able to download "Photoshop (Beta)", can someone help me to reach that? Thanks in advance, Hamex

Photoshop Beta

Windows

Adobe Firefly

K

KarenDeLongPhotography

Participant

Hello

I am having the same issue "Beta Apps" does not exist. Updated to today, but it only updated to 24.5 can you help with this?

Sameer K

Community Manager

Hey @KarenDeLongPhotography & @brentdebleser. Welcome to the Photoshop Community. I'll need more info to help you figure this out. I've reviewed both of your accounts & there shouldn't be an issue with getting to Beta apps. Your subscription isn't related to business/enterprise.

In the Creative Cloud desktop app, go to Menu button > Help > About Creative Cloud (shown below) & share a screenshot of the resulting screen.

For now, try this:

In the Creative Cloud app, press CTRL + ALT + T (Win) or CMD + OPT + T (macOS) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.
Windows - Press Windows + R to open Run Dialogue > enter %TEMP% > Click on OK > Delete any files or folders with 'NGL' in their names.
macOS - In spotlight search > find KeyChain > Clear all entries, certificated & secure notes related to Adobe.
Restart the computer.
Sign in to Creative Cloud again and let me know if the error persists.

Thanks!
Sameer K

erindanyele

Participant

I followed all of these steps and still nothing. I had support do remote and 2 agents couldnt fix it. I need beta to finish my work

Sameer K

Community Manager

Hey, @Hamex Rad. I've reviewed your account & you're part of an Enterprise subscription.

The Administrator of your subscription can configure the services you can utilize. Please check Creative Cloud using a personal account. Or reach out to the subscription Admin to enable the required services through the Admin console.

Thanks!
Sameer K