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Participant
May 23, 2023
질문

no "Beta Apps" menu in my creative cloud

  • May 23, 2023
  • 2 답변들
  • 5336 조회

Hi, I was introduced to generative fill by AI inside Photoshop and I have access to Adobe Firefly. But the menu of "Beta Apps" does not exist in my creative cloud to be able to download "Photoshop (Beta)", can someone help me to reach that? Thanks in advance, Hamex

Photoshop Beta

Windows

Adobe Firefly

2 답변

Participant
June 13, 2023

Hello

I am having the same issue "Beta Apps" does not exist.  Updated to today, but it only updated to 24.5  can you help with this?

Sameer K
Community Manager
Community Manager
June 13, 2023

Hey @KarenDeLongPhotography & @brentdebleser. Welcome to the Photoshop Community. I'll need more info to help you figure this out. I've reviewed both of your accounts & there shouldn't be an issue with getting to Beta apps. Your subscription isn't related to business/enterprise.

 

In the Creative Cloud desktop app, go to Menu button > Help > About Creative Cloud (shown below) & share a screenshot of the resulting screen.

 

 

For now, try this:

  • In the Creative Cloud app, press CTRL + ALT + T (Win) or CMD + OPT + T (macOS) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.
  • Windows - Press Windows + R to open Run Dialogue > enter %TEMP% > Click on OK > Delete any files or folders with 'NGL' in their names.
  • macOS - In spotlight search > find KeyChain > Clear all entries, certificated & secure notes related to Adobe.
  • Restart the computer.
  • Sign in to Creative Cloud again and let me know if the error persists.

 

Thanks!
Sameer K

erindanyele
Participant
December 10, 2023

I followed all of these steps and still nothing. I had support do remote and 2 agents couldnt fix it. I need beta to finish my work

Sameer K
Community Manager
Community Manager
May 23, 2023

Hey, @Hamex Rad. I've reviewed your account & you're part of an Enterprise subscription.

 

The Administrator of your subscription can configure the services you can utilize. Please check Creative Cloud using a personal account. Or reach out to the subscription Admin to enable the required services through the Admin console.

 

Thanks!
Sameer K

Participant
May 31, 2023

Hello, how does the admin enable the Beta Apps tab?

Sameer K
Community Manager
Community Manager
June 13, 2023

Hey @Emma30188608zpm4, Sorry for the delay in getting back to you.


Here are the steps you can share with the Admin of the subscription: https://helpx.adobe.com/enterprise/using/customize-creative-cloud-app.html#enable-beta-app-install

 

This should help. Let me know if it does. Thanks!
Sameer K.