No Signal monitor with Quadro P4000

[cédricl67786023]

Hello !

Since few weeks I got a very strange behaviour with Photoshop CC 2018. Sometimes when I start the application the monitor totally looses video signal, which leads to a black screen with "no signal" in the middle of the screen. The only way to recover from this state, is to hard reset the computer with the power button .

It only happens with Photoshop, other Adobe apps seems to work correctly (Premiere, After Effects, Illustrator).

I am using a Dell UP2718Q 10bit monitor and a Quadro P4000 video card. I tried many different thing to solve the issue but.... none of the them is ok. The only one which seems to work is to install a very very old Quadro certified driver (377.11) but unfortunately this driver doesn't seem to support 10bit display correctly.

I tried to contact the nVidia support but nothing solved the issue (reinstall driver etc...).

Any idea ?

[cédricl67786023]

Today I try to recover by unplug/replug the display port cable after I got the "no signal" error (just few seconds after I've launched Photoshop CC 2018), and it was a success. I got a NVIDIA OpenGL driver error message about "Error code: 3(subcode2)" .

[cédricl67786023]

The Windows event viewer says that something went wrong with nvoglv64.dll:

Nom de l’application défaillante Photoshop.exe, version : 19.1.2.45971, horodatage : 0x5a990d5c

Nom du module défaillant : nvoglv64.dll, version : 23.21.13.9103, horodatage : 0x5a95c1c5

Code d’exception : 0xc0000409

Décalage d’erreur : 0x0000000000fdedb9

ID du processus défaillant : 0x3eb0

Heure de début de l’application défaillante : 0x01d3bbafb77aa994

Chemin d’accès de l’application défaillante : C:\Program Files\Adobe\Adobe Photoshop CC 2018\Photoshop.exe

Chemin d’accès du module défaillant: C:\Windows\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_9c2823b93b437820\nvoglv64.dll

ID de rapport : ff2d538b-c391-47d5-affa-a8bcd2ff31db

Nom complet du package défaillant :

ID de l’application relative au package défaillant :

[Akash Sharma]

Hi cédricl67786023,

The module that is failing and causing this crash is "nvoglv64.dll". This is a component your Nvidia video card driver. Make sure you have the latest version of the driver installed (as downloaded from the manufacturer web site, sometimes Windows update doesn't do this properly). Make sure you uninstall the current driver(s) that you have installed before installing the new version (verify the uninstall by checking whether the DLL file involved in this error has been removed from your system).

Please refer Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues for more information.

Let us know how it goes.

Thanks,

Akash

[jimsanderson]

How's the problem going.  I had the same error on my Window's 10 workstation.  The "Error Code: 3 (Subcode 2)  It's a kernel error.  It occurred as soon as I installed Photoshop CC 2019.1.1.  The computer would freeze and a hard shutdown was often required.  As soon as I reloaded the prior Photoshop CC edition, the computer would work fine.

Looking at Nvidia's drive info for the new 390 drivers, there is a known issue with Window's 10 with regard to:   [Assimilate Scratch]: The application may crash due to a kernel exception in the NVIDIA OpenGL driver.  Photoshop's new bug fix, CC 2019.1.2 helped the problem.  Then the computer would freeze only when I closed Photoshop.  I could open and use it, but once I closed the program, the computer would freeze. 

My solution was to use the latest Nvidia driver and Photoshop CC 2019.1 or earlier, or, use the latest Photoshop update and use driver R384 U8 (386.28), which just came out and does support the P4000.  The latter driver is not as smooth as the 390 series, but works sufficiently well and doesn't freeze the computer. 

Update: I just saw that there is a new driver that came out for the 390 a couple of days ago.  I also see that the {Assimilate Scratch} kernel problem has not been fixed yet.  It may or may not work.  I'm going to continue to use the R384 U8 (386.28) driver for the near future.

Hope this helps....

[cédricl67786023]

Hello jimsanderson !

Glad to see that I am not the only one with this f***ing issue !

I just did a clean uninstall and re-unstalled the way you explained with 384 U8. Wait and see ! I hope that Adobe/nVidia will fix the issue quickly .

Thank you for your help !

[cédricl67786023]

It's been 1 month that use the 384 U8 driver, I still have crashes but most of them don't require a complete reboot. But it is still a shame that everyone know there is a problem and no one fix it (Adobe / nVidia).

[cédricl67786023]

Hi again !

Does someone tested the new R390 U5 (391.58) ?

[cédricl67786023]

Hello,

Still nothing from nVidia.....

It seems that activation of the HDR and WCG in Windows 10 seems to solve the issue.... activated yesterday and still ok for now.