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charliel12993001
Participant
May 4, 2018
Answered

No welcome screen/new file screen

  • May 4, 2018
  • 7 replies
  • 34820 views

Hey all,

Just tried getting into photoshop today and the screen came up blank - I can open files, and the app seems to function fairly normally. I checked my other apps, this is true across all my CC apps. I have photoshop set for legacy to create new files but this is obviously not an ideal work around, what makes this really odd is it was working fine yesterday. I have attached an image of the error for the new file screen. Any help with the issue is greatly appreciated.

This topic has been closed for replies.
Correct answer aurelienk19564712

Hi!

Problem solved (after trying everything listed here) by following one tip here: https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html

Rename the UXP folder

Rename the UXP folder to ~UXP.

  • (Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP
  • (macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

7 replies

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Daniel5C2E
Participant
December 1, 2020

THIS WAS SUPER HELPFUL! Thank you!

 

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charlesc80137923
Participant
October 8, 2020

Renaming the UXP folder foes nothing for me.

Neither does unselecting the "use GPU" box.

Neither does resetting preferences.

Neither does checking the "auto shoe home screen" box.

I still get nothing but a black screen.

    N
    nor111
    Participant
    October 6, 2020

    Hi ther, i made a fix for my class mates, sins we are on a school network and they downloade the adobe programs in bulk, they forgot to add Creative cloud, i instaled it from ther pages closed and opend photoshop again, and it worked all as intended by The Man Adobe.

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      charliel12993001Author
      Participant
      May 4, 2018

      Thank everyone for the advice, still having errors. It seems that this occurred after a windows update. I also updated my graphics drivers at the same time. I might try to wipe the hdd and re-install on a clean system.

      DutchieTom
      DutchieTom
      Participant
      February 9, 2020

      I had the same problem, this is what it solved for me!

      FOUND- SOLVED !!!!!!

      Finally I found the solution in the logfiles:. A  missing 2.JS file!
      I had an older com.adobe.ccx.start-3.1.0, so I copy and move the 2.js it too the com.adobe.ccx.start-3.2.0 map

      LOG FILE
      ------------------------------------------------------------

      [01/24/20 14:37:44][8264][Error] [general] Uncaught JS Exception: Error: Error: Failed to load script file: ././js/2.js Failed to invoke the stat. File Path: C:\Program Files\Common  files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.2.0\\js\2.js

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        Anonymous
        May 4, 2018

        Hi

        See if this helps

        The Start workspace is blank

        jbm007
        Community Expert
        jbm007Community Expert
        Community Expert
        May 4, 2018

        Try resetting your preferences

        Akash Sharma
        Akash Sharma
        Legend
        May 4, 2018

        Hi charliel12993001,

        Sorry that the Welcome screen in Photoshop does not display. Could you please let us know the version of Photoshop you're using?

        • The Welcome Screen doesn't display for people who are not signed into their Creative Cloud account with their Adobe ID. Instead, you see a dialog box that says "To use the Welcome dialog, please sign in to Creative Cloud."

        • The Welcome Screen also does not display if you have something other than English set for the user interface language in Photoshop.

        Also, a general approach to quickly fix issues like these is to restore Photoshop preference to default. See Preferences in Photoshop  and let us know if resetting the app preferences helps?

        Regards,

        Akash

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