No welcome screen/new file screen

[charliel12993001]

Hey all,

Just tried getting into photoshop today and the screen came up blank - I can open files, and the app seems to function fairly normally. I checked my other apps, this is true across all my CC apps. I have photoshop set for legacy to create new files but this is obviously not an ideal work around, what makes this really odd is it was working fine yesterday. I have attached an image of the error for the new file screen. Any help with the issue is greatly appreciated.

[Akash Sharma · Accepted solution]

Hi charliel12993001,

Sorry that the Welcome screen in Photoshop does not display. Could you please let us know the version of Photoshop you're using?

• The Welcome Screen doesn't display for people who are not signed into their Creative Cloud account with their Adobe ID. Instead, you see a dialog box that says "To use the Welcome dialog, please sign in to Creative Cloud."

• The Welcome Screen also does not display if you have something other than English set for the user interface language in Photoshop.

Also, a general approach to quickly fix issues like these is to restore Photoshop preference to default. See Preferences in Photoshop  and let us know if resetting the app preferences helps?

Regards,

Akash

[jbm007]

Try resetting your preferences

[Guest]

Hi

See if this helps

The Start workspace is blank

[charliel12993001]

Thank everyone for the advice, still having errors. It seems that this occurred after a windows update. I also updated my graphics drivers at the same time. I might try to wipe the hdd and re-install on a clean system.

[DutchieTom]

I had the same problem, this is what it solved for me!

FOUND- SOLVED !!!!!!

Finally I found the solution in the logfiles:. A  missing 2.JS file!
I had an older com.adobe.ccx.start-3.1.0, so I copy and move the 2.js it too the com.adobe.ccx.start-3.2.0 map

LOG FILE
------------------------------------------------------------

[01/24/20 14:37:44][8264][Error] [general] Uncaught JS Exception: Error: Error: Failed to load script file: ././js/2.js Failed to invoke the stat. File Path: C:\Program Files\Common  files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.2.0\\js\2.js

[aurelienk19564712 · Accepted solution]

Hi!

Problem solved (after trying everything listed here) by following one tip here: https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html

Rename the UXP folder

Rename the UXP folder to ~UXP.

• (Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP
• (macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

[jesspdolby]

Thankyou so much I've had this issue for days now and this worked!! Thankyou!

[Gheorghe5C22]

PERFECT! IT WORKS!!!

Thank You SOOOOO MUCH!

[christianl3786635]

This worked, thanks!

[default26007363yq6o22]

Thank youuuu!!!!!!!! 

[Rebecca32365165abmt]

I cannot find the UXP folder on a newer Mac Book. 
how can i search for it? 

[faiv]

mmmNope. Brand-new MacBook Air M3, Pshop 2024 latest.

[nor111]

Hi ther, i made a fix for my class mates, sins we are on a school network and they downloade the adobe programs in bulk, they forgot to add Creative cloud, i instaled it from ther pages closed and opend photoshop again, and it worked all as intended by The Man Adobe.

[charlesc80137923]

Renaming the UXP folder foes nothing for me.

Neither does unselecting the "use GPU" box.

Neither does resetting preferences.

Neither does checking the "auto shoe home screen" box.

I still get nothing but a black screen.

[Daniel5C2E]

THIS WAS SUPER HELPFUL! Thank you!