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Now I can not use Adobe, but I have paid for it every month.

New Here ,
Mar 10, 2018 Mar 10, 2018

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Now I can not use Adobe, but I have paid for it every month.

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correct answers 1 Correct answer

Community Expert , Mar 10, 2018 Mar 10, 2018

Hi

You may find the steps at the link below helpful:

Stop Adobe Creative Cloud from opening in trial mode after purchase

Dave

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LEGEND ,
Mar 10, 2018 Mar 10, 2018

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Hello, as a first information: In my library I found these hints:

Does your Cloud subscription properly show on your account page?

If you have more than one email, are you sure you are using the correct Adobe ID?

https://www.adobe.com/account.html for subscriptions on your Adobe page

.

If yes

Some general information for a Cloud subscription

Cloud programs do not use serial numbers >>> you log in to your paid Cloud account to download & install & activate >>> you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work

Log out of your Cloud account >>> Restart your computer >>> Log in to your paid Cloud account

-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

.

If no

This is an open forum, not Adobe support >>> you need Adobe staff to help

Adobe contact information - http://helpx.adobe.com/contact.html

Please come back if it does noot work.

Hans-Günter

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Community Expert ,
Mar 10, 2018 Mar 10, 2018

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Hi

You may find the steps at the link below helpful:

Stop Adobe Creative Cloud from opening in trial mode after purchase

Dave

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New Here ,
Mar 22, 2023 Mar 22, 2023

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Hello , just stop taking money from me and give me the money back . It didn't work .

I kept paying more than 7 mont , $80 each.

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