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Object Selection Tool causing crash PS 25.12.0

Forum|Forum|1 year ago
October 1, 2024
2 replies
630 views

Hi,

Every time when I select Object Selection Tools, PS crash. Can you help me please?

SYSTEM INFO:

- Core Sync Running: 7.2.0.58
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.4
OpenColorIO version: 2.3.2
C2PA library version: adobe_c2pa/0.12.2 c2pa-rs/0.32.5
NGL Version: 1.38.0.10
Chalkboard: Disabled.
Chalkboard Doc Create: Disabled.
D3D12Warp renderer: Disabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Large
HarfBuzz Version: 7.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
isGPUAllowed: 1
GPUName: NVIDIA RTX A4000
GPUVendor: NVIDIA
NVIDIA RTX A4000 UNKNOWN, NVIDIA
Intel(R) UHD Graphics 770 UNKNOWN, INTEL
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 16,169 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.2
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: (0, 0) -> (3440, 1440)
Display scale: 1
Main Display
Display Type: SDR
Display Profile: sRGB IEC61966-2.1
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"C:\\Program Files\\Adobe\\Adobe Photoshop 2024\\sniffer.exe" -baseTimeMS=1619811 -comment=Photoshop Version: Adobe Photoshop 25.12.0 20240903.r.806 055f5e9 x64

[1 ms]
Start GetSnifferResult

[634 ms]
Start sniffer 2024-10-01 14:44:24
# Photoshop Version: Adobe Photoshop 25.12.0 20240903.r.806 055f5e9 x64
C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe -baseTimeMS=1619811 -comment=Photoshop Version: Adobe Photoshop 25.12.0 20240903.r.806 055f5e9 x64

{42 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (3,440, 1,440)
Dimensions: (3,440 1,440)
Display scale: 1
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA RTX A4000 index=0)

# devices: 2
Device 0
Name: NVIDIA RTX A4000
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 16,169 MB
VRAM: 16,169 MB
Dedicated System RAM: 0 MB
Shared System RAM: 68,556 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver date: 2024-04-12 000000.000000-000
Driver age: 6 months
Driver version: 31.0.15.5223
Supports UMA: UNSUPPORTED
D3D-ID: 9392

Device 1
Name: Intel(R) UHD Graphics 770
Preferred: FALSE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 68,684 MB
VRAM: 128 MB
Dedicated System RAM: 0 MB
Shared System RAM: 68,556 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver date: 2023-11-07 000000.000000-000
Driver age: 11 months
Driver version: 31.0.101.4953
Supports UMA: SUPPORTED
D3D-ID: 42880
End platform native
{307 ms}

{307 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Intel(R) UHD Graphics 770
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 54,845 MB
VRAM: 54,845 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 )
Device version: 3.0 (OpenCL 3.0 NEO )
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 104 GB / s
Compute score: 352.927
Device name string: Intel(R) UHD Graphics 770
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL Graphics
Platform vendor string: Intel(R) Corporation
End platform OpenCL
{548 ms}

Exit code kExitNormal
End sniffer 2024-10-01 14:44:25
[kStatusNormal, kExitNormal]

[634 ms]
Finish RunAllAPIs

[637 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 94070778171698747888
GUIDBucket:
Composite Core GPU (comp_core_gpu): on
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (CompositingDocumentTabUI): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (DocumentGraph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2024\
Temporary file path: C:\Users\SM01\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 951,0G, 480,5G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2024\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\

Installed components:
ACE.dll ACE 2024/07/12-05:08:26 159.c09acae 159.c09acae
act_tracing.dll Copyright (c) 2021 Adobe. All Rights Reserved 1.0.58
AdobeLinguistic.dll Adobe Linguisitc Library 2d5dab2
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2024/07/12-05:08:26 159.7fc59be 159.7fc59be
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.bccf366 79.bccf366
AdobeXMP.dll Adobe XMP Core 2024/03/12-07:48:23 79.a6a6396 79.a6a6396
AdobeXMPFiles.dll Adobe XMP Files 2024/03/12-07:48:23 79.a6a6396 79.a6a6396
AdobeXMPScript.dll Adobe XMP Script 2024/03/12-07:48:23 79.a6a6396 79.a6a6396
AGM.dll AGM 2024/07/12-05:08:26 159.c09acae 159.c09acae
AID.dll AID DLL 1.0.0.58

CRASH ERROR:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="16.7.0.202408221003_c7c60a5" clientVersion="16.7.0.202408221003_c7c60a5" applicationName="Adobe Photoshop" applicationVersion="25.12.0" build="20240903.r.806" source="Windows-Client" crashType="n/a">
<time year="2024" month="10" day="1" hour="14" minute="19" second="43" timeoffset="120" timezone="GTB, orÄƒ de varÄƒ" crsessionduration="66"/>
<user guid="2796920a-1d90-4e46-bb2f-e2f9fbacc126"/>
<system platform="Windows 11 Pro" osversion="11.0" osbuild="22631" applicationlanguage="en-us" userlanguage="ro-RO" oslanguage="en-US" ram="130760" machine="13th Gen Intel(R) Core(TM) i9-13900K" model="Intel64 Family 6 Model 183 Stepping 1" cpuCount="32" cpuType="8664" cpuFreq="2995 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Off Line" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 770" description="Intel(R) UHD Graphics 770" driverDate="20231107000000.000000-000" driverVersion="31.0.101.4953" videoModeDescription="" pnpDeviceID="PCI\VEN_8086&DEV_A780&SUBSYS_0A9F1028&REV_04\3&11583659&1&10" installedDisplayDrivers="<>,igd10iumd64.dll,igd12umd64.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA RTX A4000" description="NVIDIA RTX A4000" driverDate="20240412000000.000000-000" driverVersion="31.0.15.5223" videoModeDescription="3440 x 1440 x 4294967296 colors" pnpDeviceID="PCI\VEN_10DE&DEV_24B0&SUBSYS_14AD1028&REV_A1\4&15AC9976&0&0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFF37CCB634">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFF37CCB634" symbolname="unknown"/>
<stackStatement index="1" address="0x00007FFF37CA17D2" symbolname="unknown"/>
<stackStatement index="2" address="0x00007FFF37CA22E2" symbolname="unknown"/>
<stackStatement index="3" address="0x00007FFF37CA283B" symbolname="unknown"/>
<stackStatement index="4" address="0x00007FF800AC877A" symbolname="NVAPI_DirectMethods"/>
<stackStatement index="5" address="0x00007FF800AC8ADA" symbolname="NVAPI_DirectMethods"/>
<stackStatement index="6" address="0x00007FF800A57296" symbolname="NVAPI_DirectMethods"/>
<stackStatement index="7" address="0x00007FF800AC314E" symbolname="NVAPI_DirectMethods"/>
<stackStatement index="8" address="0x00007FFF3852A522" symbolname="dxCaskGetExportTable"/>
<stackStatement index="9" address="0x00007FFF38517D4A" symbolname="dxCaskGetExportTable"/>
<stackStatement index="10" address="0x00007FFF38517F7E" symbolname="dxCaskGetExportTable"/>
<stackStatement index="11" address="0x00007FF800CFC4CE" symbolname="NVAPI_Thunk"/>
<stackStatement index="12" address="0x00007FF800BF5917" symbolname="NVENCODEAPI_Thunk"/>
<stackStatement index="13" address="0x00007FF80133E27F" symbolname="NVDEV_Thunk"/>
<stackStatement index="14" address="0x00007FF8010590A3" symbolname="OpenAdapter10"/>
<stackStatement index="15" address="0x00007FFF8C96290B" symbolname="D3D12GetInterface"/>
<stackStatement index="16" address="0x00007FFF40B02353" symbolname="DMLCreateDevice1"/>
<stackStatement index="17" address="0x00007FFF40B7F719" symbolname="DMLCreateDevice1"/>
<stackStatement index="18" address="0x00007FFF40AA846B" symbolname="DMLCreateDevice1"/>
<stackStatement index="19" address="0x00007FFF40A9F32B" symbolname="DMLCreateDevice1"/>
<stackStatement index="20" address="0x00007FFF40A97383" symbolname="DMLCreateDevice1"/>
<stackStatement index="21" address="0x00007FFF8CBD30B6" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="22" address="0x00007FFF8CAD7FA6" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="23" address="0x00007FFF8CBD4C55" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="24" address="0x00007FFF8CBD4A94" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="25" address="0x00007FFF8CBD6E57" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="26" address="0x00007FFF8CB5FE60" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="27" address="0x00007FFF8D13C61D" symbolname="OrtSessionOptionsAppendExecutionProvider_CPU"/>
<stackStatement index="28" address="0x00007FFF8D130C73" symbolname="OrtSessionOptionsAppendExecutionProvider_CPU"/>
<stackStatement index="29" address="0x00007FFF8D1375CD" symbolname="OrtSessionOptionsAppendExecutionProvider_CPU"/>
<stackStatement index="30" address="0x00007FFF8D13626C" symbolname="OrtSessionOptionsAppendExecutionProvider_CPU"/>
<stackStatement index="31" address="0x00007FFF8CA95612" symbolname="OrtGetApiBase"/>
<stackStatement index="32" address="0x00007FFF8CBEAC9C" symbolname="OrtGetWinMLAdapter"/>
<stackStatement index="33" address="0x00007FFF8D771675" symbolname="DllGetActivationFactory"/>
<stackStatement index="34" address="0x00007FFF8D757FFE" symbolname="DllGetActivationFactory"/>
<stackStatement index="35" address="0x00007FFF8D72D005" symbolname="DllGetActivationFactory"/>
<stackStatement index="36" address="0x00007FFF8D72C81B" symbolname="DllGetActivationFactory"/>
<stackStatement index="37" address="0x00007FFF8D6E3CC7" symbolname="DllCanUnloadNow"/>
<stackStatement index="38" address="0x00007FFF8D6E3D5D" symbolname="DllCanUnloadNow"/>
<stackStatement index="39" address="0x00007FF716B55A33" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
<stackStatement index="40" address="0x00007FF716B5CF01" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
<stackStatement index="41" address="0x00007FF716B4EBA8" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
<stackStatement index="42" address="0x00007FF716B4FA9C" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
<stackStatement index="43" address="0x00007FF716B43E3B" symbolname="acp::local::net::ACPLHttpTransferClientFactory::createHttpTransferClient"/>
<stackStatement index="44" address="0x00007FF7176ADDBC" symbolname="dunamis_http_setSendRequestCallback"/>
<stackStatement index="45" address="0x00007FF71767C3B9" symbolname="dunamis_http_setSendRequestCallback"/>
<stackStatement index="46" address="0x00007FF713437405" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="47" address="0x00007FF713437CBF" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="48" address="0x00007FF717594A17" symbolname="dunamis_http_setSendRequestCallback"/>
<stackStatement index="49" address="0x00007FF7124B4943" symbolname="boost::archive::codecvt_null<wchar_t>::do_max_length"/>
<stackStatement index="50" address="0x00007FF81A37287A" symbolname="RtlHashUnicodeString"/>
<stackStatement index="51" address="0x00007FF81A345E46" symbolname="RtlClearThreadWorkOnBehalfTicket"/>
<stackStatement index="52" address="0x00007FF8189E257D" symbolname="BaseThreadInitThunk"/>
<stackStatement index="53" address="0x00007FF81A36AF08" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x0000000000000003"/>
<register name="RCX" value="0x00007FFF3845B768"/>
<register name="RDX" value="0xFFFFFFFFFFFFFFFF"/>
<register name="RSI" value="0x0000008715FFB900"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x0000008715FFADE0"/>
<register name="RBP" value="0x0000000000000003"/>
<register name="RIP" value="0x00007FFF37CCB634"/>
<register name="EFL" value="0x0000000000010202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

</hbLogSessionDllStatus>
</crash>

This topic has been closed for replies.

Correct answer Sameer K

Hey, @PR01. Welcome to the Photoshop Community. Thanks for sharing the System info; it helps.

As a first step, before opening any image, go to Edit > Preferences > Image processing > Set Selection Process to More Stable & restart Photoshop.

Apart from this, here are the steps for a broader fix for this & any other underlying GPU-related issues:

Your machine has two GPUs: the power-saving Intel UHD 770 Graphics and the high-performance Nvidia RTX A4000 Laptop GPU. The Intel and Nvidia GPU drivers are 11 months and 06 months old, respectively.

Please try these two suggestions:

1 - Update the graphics drivers using Intel & Nvidia's auto-detect program. If you get stuck during this process, please seek assistance from Intel or Nvidia. After updating GPU drivers, please restart your machine.

2 - Follow step 6 in the content here to configure the default GPU for Photoshop: https://adobe.ly/49YQSCI

Some steps may be different.

Let me know how it goes. Thanks!
Sameer K

(Use '@mention' to tag me when you reply)

PR01Author

Participant

Hi, @Sameer K . Thanks for the advice. It was helpful!

Kind regards!

Sameer K

Correct answer

Community Manager

Hey, @PR01. Welcome to the Photoshop Community. Thanks for sharing the System info; it helps.

As a first step, before opening any image, go to Edit > Preferences > Image processing > Set Selection Process to More Stable & restart Photoshop.

Apart from this, here are the steps for a broader fix for this & any other underlying GPU-related issues:

Please try these two suggestions:

2 - Follow step 6 in the content here to configure the default GPU for Photoshop: https://adobe.ly/49YQSCI

Some steps may be different.

Let me know how it goes. Thanks!
Sameer K

(Use '@mention' to tag me when you reply)

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