Open File not Visible

[christinec19057934]

When I open a file in Photoshop, the file is not visible. I know it's open, but can't see the image. I'm current on my updates and unistalled and reinstalled the Creative Cloud app. I'm on Windows 10 Pro.

Does anyone have any suggestions or fixes for this?

[jane-e]

@christinec19057934 

Can you try this: Preferences > Technology Previews > Enable "Deactivate Native Canvas" > Restart Photoshop

Jane

[SergioAraujo]

I had the same problem and this solution works fine. Problem solved. Thank you.

[jane-e]

You're welcome @SergioAraujo , I'm happy that it's fixed for you 😊

Jane

[SergioAraujo]

Thanks again for "saving my life" 🙂

[jane-e]

Thanks again for "saving my life" 🙂

By @SergioAraujo

For that your are very welcome, Sergio!

Jane

[christinec19057934]

Thank you! I ended up disabling one of my graphic cards and also followed your instructions. Thank you for the quick response and help. I can see my images once again.