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Open File not Visible

New Here ,
Apr 22, 2023 Apr 22, 2023

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When I open a file in Photoshop, the file is not visible. I know it's open, but can't see the image. I'm current on my updates and unistalled and reinstalled the Creative Cloud app. I'm on Windows 10 Pro.

 

Does anyone have any suggestions or fixes for this?

 

christinec19057934_0-1682168604591.png

 

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Adobe
Community Expert ,
Apr 22, 2023 Apr 22, 2023

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@christinec19057934 

 

Can you try this: Preferences > Technology Previews > Enable "Deactivate Native Canvas" > Restart Photoshop

 

Jane

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New Here ,
Apr 22, 2023 Apr 22, 2023

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I had the same problem and this solution works fine. Problem solved. Thank you.

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Community Expert ,
Apr 22, 2023 Apr 22, 2023

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You're welcome @SergioAraujo , I'm happy that it's fixed for you 😊

 

Jane

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New Here ,
Apr 22, 2023 Apr 22, 2023

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Thanks again for "saving my life" 🙂

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Community Expert ,
Apr 22, 2023 Apr 22, 2023

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Thanks again for "saving my life" 🙂

By @SergioAraujo

 

For that your are very welcome, Sergio!

 

Jane

 

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New Here ,
Apr 23, 2023 Apr 23, 2023

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Thank you! I ended up disabling one of my graphic cards and also followed your instructions. Thank you for the quick response and help. I can see my images once again. 

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