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christinec19057934
christinec19057934
New Participant
April 22, 2023
Question

Open File not Visible

  • April 22, 2023
  • 4 replies
  • 692 views

When I open a file in Photoshop, the file is not visible. I know it's open, but can't see the image. I'm current on my updates and unistalled and reinstalled the Creative Cloud app. I'm on Windows 10 Pro.

 

Does anyone have any suggestions or fixes for this?

 

 

    This topic has been closed for replies.

    4 replies

    christinec19057934
    christinec19057934Author
    New Participant
    April 23, 2023

    Thank you! I ended up disabling one of my graphic cards and also followed your instructions. Thank you for the quick response and help. I can see my images once again. 

    jane-e
    jane-e
    Community Expert
    April 22, 2023

    You're welcome @SergioAraujo , I'm happy that it's fixed for you 😊

     

    Jane

    S
    SergioAraujo
    New Participant
    April 22, 2023
    Thanks again for "saving my life" 🙂
    jane-e
    jane-e
    Community Expert
    April 22, 2023

    Thanks again for "saving my life" 🙂

    By @SergioAraujo

     

    For that your are very welcome, Sergio!

     

    Jane

     

    S
    SergioAraujo
    New Participant
    April 22, 2023

    I had the same problem and this solution works fine. Problem solved. Thank you.

    jane-e
    jane-e
    Community Expert
    April 22, 2023

    @christinec19057934 

     

    Can you try this: Preferences > Technology Previews > Enable "Deactivate Native Canvas" > Restart Photoshop

     

    Jane

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