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OPening an image in Photoshop

Community Beginner ,
Dec 12, 2021 Dec 12, 2021

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When I try to open an image in Photoshop it only shows like this and does not open

Untitled.jpg

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Adobe
Adobe Employee ,
Dec 12, 2021 Dec 12, 2021

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Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?

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Community Beginner ,
Dec 13, 2021 Dec 13, 2021

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Photoshop 2020 0nly opens images into this page not so that I can edit it. Also for the money I am paying for Photoshop the Adobe support is piss poor, its they who should be helping me not others who are paying for photoshopUntitled.jpg

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Adobe Employee ,
Dec 13, 2021 Dec 13, 2021

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I replied to you yesterday. There is no need to create multiple posts for the same issue. Have you tried the troubleshooting steps I have provided?

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Community Beginner ,
Dec 14, 2021 Dec 14, 2021

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I have sent you a screen shot from 2020, nowhere does it show what you said, it does on 2021 but my main filter system does not work with 2021, have you seen the screen shot I sent to you

 

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Community Expert ,
Dec 14, 2021 Dec 14, 2021

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Hi, For Your Info, DXO updated the Nik filters 4 days ago, check if this version is compatible with the latest Photoshop.

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Community Beginner ,
Dec 14, 2021 Dec 14, 2021

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It means that I have to buy the latest version of DXO its not long ago I bought this version, but that does not answer my problem with 2020 not opening in full edit mode here again is a screen shot to show that your answer does not apply to 20202ff.jpg

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Community Expert ,
Dec 14, 2021 Dec 14, 2021

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Yes, it is clear that you are using 2020 and that there is no native canvas in that version. 

Hence why I asked about installing 2022, but you replied about Nik

 

Hence me posting this suggestion: 

"In 2020, I'd try to go to performance, and check the "Legacy Compositing" option.

Also, is it updated to the latest bug fix?"

 

Some report that older version of Nik (again, posting your system info would help us help you, as we do not know which dot version of Photoshop, or Nik, etc that you are using...) works if you disable the GPU acceleration in prefs: https://community.adobe.com/t5/photoshop-ecosystem-discussions/nik-collection-problems-with-photosho...

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Community Expert ,
Dec 13, 2021 Dec 13, 2021

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you do know an Adobe employee responded to you with a solution?  Have you tried the solution? 

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Community Beginner ,
Dec 14, 2021 Dec 14, 2021

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In 2020 you do not get what he said here is a photo to show what he said does not exist2ff.jpg

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Community Expert ,
Dec 14, 2021 Dec 14, 2021

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Hi, in your first post you did not state that you were two versions behind... and working on the product I think he expect their hard work to be put to use 😉

 

Did you try to install 2022 with said option? (make sure to keep 2020 in the CC options)

See "how to retain the previous version" in https://helpx.adobe.com/download-install/using/install-previous-version.html

 

In 2020, I'd try to go to performance, and check the "Legacy Compositing" option.

Also, is it updated to the latest bug fix?

 

I recall something about Nik causing issues, is it updated? 

Try also to start Ps while holding Shift, to disable plugins.

 

Also, please post the contents of help/System info... to have more info about your setup.

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