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Enversa
Enversa
Participant
Oct 20, 2020 3:55 AM UTC
Answered

P: Error at loading of ippCV library in Photoshop

I have updated photoshop to version 2021 but it won't open I get this message.
Can anyone help me with this?

Where can I find this missing file?

 

{Moderator Note: Edited the thread title, PS-57173}

    Akash Sharma
    Akash SharmaCorrect answer
    Legend
    Feb 24, 2021 10:36 AM UTC

    Hi there,

     

    Sorry that you're getting an error "Error at loading of ippCV library" while loading Photoshop.

     

    Photoshop 2021 (v22.x) requires a CPU that supports SSE 4.2 or later. See: https://helpx.adobe.com/photoshop/kb/known-issues.html#ErroratloadingofippCVlibrary

     

    To determine if your CPU meets this SSE version support requirement, see Photoshop's Help > System Info dialog and look in or near the 4th line.

    1. Adobe Photoshop Version: 22.0.0 20200921.m.1053 2020/09/21: 0fb66349f4  x64
    2. Number of Launches: 6
    3. Operating System: Mac OS 10.15.5
    4. ystem architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3,SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

     

    If after reviewing the above information, your CPU version isn't compatible with Photoshop 22.x. You should roll back to the previous version of Photoshop 21.2.4 and let us know if that helps.   Here's how you roll back to the previous version: https://helpx.adobe.com/download-install/using/install-previous-version.html

     

    Thanks,

    Akash

    View reply

    181 replies

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    Thiago Vinícius5FE2
    Participant
    Oct 21, 2020 1:34 AM UTC

    Same here.

    Translate
    Polacofede
    Participating Frequently
    Oct 21, 2020 4:37 AM UTC

    same issue here... what a deception

    Translate
      Jeff Arola
      Community Expert
      Jeff ArolaCommunity Expert
      Community Expert
      Oct 20, 2020 9:51 PM UTC

      Hi Mohit,

       

      If photoshop won't start because of this error, users won't be able to use Help>System Info in

      photoshop to check the CPU specs.

       

      There should also be methods given in the KB for windows and mac using the operating system

      tools to check the CPU specs.

       

      Also adobe should be able to check the system specs before installing.

      Translate
        Community Expert
        Manan JoshiCommunity Expert
        Community Expert
        Oct 21, 2020 3:06 AM UTC

        The following utility on Windows can help find this information

        https://docs.microsoft.com/en-gb/sysinternals/downloads/coreinfo

        -Manan

        Translate
        -Manan
        Jeff Arola
        Community Expert
        Jeff ArolaCommunity Expert
        Community Expert
        Oct 21, 2020 4:08 AM UTC

        On a mac use Terminal by pressing Cmd+Space (spotlight search) then type Terminal

        and in the Terminal window type or paste sysctl -a | grep machdep.cpu.features

        then press Enter.

         

         

        Or go to Applications>Utilities>Terminal.app

         

        For extened CPU info, type or paste sysctl -a | grep machdep.cpu in the Terminal window

        Translate
        Mohit Goyal
        Community Manager
        Mohit GoyalCommunity Manager
        Community Manager
        Oct 20, 2020 5:44 PM UTC

        Hi there,

         

        Looks like your CPU version isn't compatible with Photoshop 22.0. You should roll back to the previous version of Photoshop 21.2.4 and let us know if that helps.

         

        Here's how you roll back to the previous version: https://helpx.adobe.com/download-install/using/install-previous-version.html

         

        Thanks,

        Mohit

        Translate
          branislavv72962535
          Participating Frequently
          Oct 20, 2020 6:00 PM UTC

          My CPU:

          Intel Core 2 Quad Q9550, 2833 MHz (8.5 x 333)

          I know it's old, but maybe it could still work 😞

          Translate
          branislavv72962535
          Participating Frequently
          Oct 20, 2020 5:41 PM UTC

          I have the same problem 😞

           

          Please help!

          Translate
          Mohit Goyal
          Community Manager
          Mohit GoyalCommunity Manager
          Community Manager
          Oct 20, 2020 5:22 PM UTC

          Hi there,

           

          We're sorry for the trouble. Could you please check the minimum system requirements for Photoshop 22.0 here: https://helpx.adobe.com/photoshop/system-requirements.html

           

          Also, check the available workarounds to fix this issue for now: https://helpx.adobe.com/photoshop/kb/known-issues.html#ErroratloadingofippCVlibrary

           

           

          Let us know if that helps.

          Thanks,

          Mohit

          Translate
          Gabriel5D25
          Participant
          Oct 20, 2020 11:00 AM UTC

          I updated photoshop to the latest version and it can't run. Shows ippcvm7.dll missing

          Translate
          PECourtejoie
          Community Expert
          PECourtejoieCommunity Expert
          Community Expert
          Oct 20, 2020 11:06 AM UTC

          Hello, which latest version? V22? (check the installed version in your CC application)

           

          Translate
          bozape
          bozape
          Participant
          Oct 20, 2020 4:05 PM UTC

          Same here.

          I download the missing dll from Internet and placed at photoshop instalation folder by the error keep showing.

           
          Translate
          Polacofede
          Participating Frequently
          Oct 21, 2020 11:30 AM UTC

          it does not matter, is not the file but the CPU that does not have support for SSE 4.2

          Translate
          FSt0p
          Inspiring
          Oct 26, 2020 6:42 AM UTC

          What's the point to reply if you have no idea what you are talking about?
          Yes, CPU does not have SSE4.2 support.
          But library used by Photoshop (Intel Performance Primitives) actually have implementation which does not require SSE4.2 and would work - it just was not included in the Photoshop distribution.
          Thats why people get these error message.

          Here is description how this could be fixed by adding missing libraries: https://feedback.photoshop.com/conversations/photoshop/photoshop-error-at-loading-of-ippcv-library/5f8f06c2c17a06631eb72c7e?commentId=5f934590c17a060f8ebe929a

          Translate
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