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P: How to fix Photoshop Scratch Disks Full Error?

New Here ,
Jan 19, 2018 Jan 19, 2018

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I am running Photoshop CC on my MacBook Air with macOS Sierra. Every time I attempt to open Photoshop through any means, the following message appears: "Could not initialize Photoshop because the scratch disks are full", and Photoshop does not open. I tried clearing space from my Mac in general including several GB worth of apps and removing several cache files, but nothing seems to work. I also tried holding down the command and option keys to reveal the Scratch Disk Preferences, and it lets me select the Startup and MacIntosh HD. Again, nothing worked. Anyone know how to fix this message, and/or clear scratch disk space?Screen Shot 2018-01-19 at 8.36.51 PM.png

 

{Moderator note: Edited the thread title PS-65057}

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correct answers 2 Correct answers

New Here , Dec 02, 2017 Dec 02, 2017

This is super late, but for anyone else who runs into this issue...Similar thing happened to me. Do you make new files by pixel size or by inches? I usually go by pixels (ex: 2500x3000 or something like that), but I apparently I had accidentally switched to inches and it would only let me max the numbers to 1000. Went back to pixels and it all worked out!

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Adobe Employee , May 05, 2021 May 05, 2021

Hi all,

 

We're sorry for the scratch disk issue. Take a look at the following troubleshooting article which can help you to resolve the "Scratch disk is full" error: Troubleshoot scratch disk full errors in Photoshop

 

Please have a look and let us know if that helps.

 

Thanks,

Mohit

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New Here ,
Feb 23, 2021 Feb 23, 2021

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the new one. I had enough of this. I have deleted everything on my
computer, got 3 other drives on it, and its still pop back up . I'm done. I
asked for help on this issue 4 times. It was one person that helped me a
few nights back. but it started right back off. I'm sick of being told the
same crap that I already down. Its just time to get rid of photoshop.

Raquel L. DuBois

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New Here ,
May 04, 2021 May 04, 2021

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I'm having this same issue and PS won't let me change my scratch disk. I hold down "CMD and OPT" at launch. I get the notification below, but I can't "uncheck" the box nor add a new drive for scratch space.

 

Screen Shot 2021-05-04 at 7.37.07 PM.png

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Community Beginner ,
Mar 24, 2020 Mar 24, 2020

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For those who hasn't solved the problem try this!
1) Go to Mac icon on the upper left corner

2) Click on About this Mac > Storage > Manage > Documents

3) Click on "Incompatible Apps" or something like that (I have it in Spanish)

Captura de Pantalla 2020-03-24 a la(s) 13.12.23.png

4) Delete every file shown there. Most are from Adobe.

5) Now try to open Photoshop ad it must be solved.

 

For me it worked.

 

😄

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New Here ,
Oct 24, 2020 Oct 24, 2020

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So what do I do when that thing pops up

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New Here ,
Oct 27, 2020 Oct 27, 2020

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I am having the issue where it says I can't open up photoshop because of the scratch disks - but when I hold down CTRL + ALT this is all I get - so I can't even reset it.  Screenshot 2020-10-27 122730.jpg

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Community Beginner ,
Oct 27, 2020 Oct 27, 2020

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I had this as well - and the only way I could reset it was to uninstall the program and reinstall, and when I first opened it, I first plugged in an external hard drive and then hold down CTRL + ALT and I could select it.....

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New Here ,
Jun 27, 2018 Jun 27, 2018

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Photoshop keeps giving me the message "scratch disk full". The program will open, but it doesn't allow me to make any edits. I have searched and searched all over the web for a solution. I searched for temporary files to delete them, but I couldn't find any on my computer. I purged 'all'. I have about 90 gb of free space on my computer, but in the past I had about 20 gb of free space and photoshop still worked so I don't think that is the problem. I only have one scratch disk location so I can't just change scratch disks.

Does anyone have any advice? Am I just totally missing something?

Thanks!

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Guest
Jun 27, 2018 Jun 27, 2018

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Hi

What operating system and Photoshop versions do you have, is it just one document that's causing the issue or all documents

Have you try resetting Photoshop preferences

Reset Pref.jpg

To restore preferences quickly using a keyboard shortcut: Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop

Also take a look here

How to Fix Photoshop Scratch Disk Full Errors

If all that fails try using the Adobe cleaner tool

Use the Creative Cloud Cleaner Tool to solve installation problems

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New Here ,
Jun 27, 2018 Jun 27, 2018

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This helped, thank you!

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New Here ,
Aug 18, 2018 Aug 18, 2018

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Hi I am having the exact same problem. I've done what you said to do but my file is quite large as it's for a banner.

Any other suggestions

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Community Beginner ,
Nov 05, 2019 Nov 05, 2019

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(Mojave on macbook pro with 4tb drive) I have a terabyte free on my scratch drive, and I was getting the error with two files open, one an envelope at 300 dpi and the other a 5x7 image at 300 dpi. One just opened and the other just created and pasted into. I'm thinking that really ought to fit in a terabyte.

 

I have not gotten this error before updating to CC 2019, and I usually work with many really big (4000x3000) multiple layer files. I make a photo cartoon and frequently have 20-30 files open while assembling the art for it. This is new.

 

"Reset your preferences" is just a throw-some-chicken-entrails-at-it answer intended to make the "solution" so painful (having to re-setup your preferences every time you start the app) that you give up and stop bothering tech support. But this is a subscription serveice now. Those kind of answers are not good enough.

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New Here ,
Dec 11, 2019 Dec 11, 2019

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Hi, I tried the above commands (Option+Command+Shift) and got this message:Screen Shot 2019-12-12 at 6.09.16 pm.png

 

So I don't get the option to "reset preferences on quit".

Can you tell me if I should "delete the Adobe Photoshop Settings File?"

Thanks for your help.

Regards

Jo

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New Here ,
Sep 12, 2018 Sep 12, 2018

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I have the same problem but I closed Photoshop and now It won't open again because of that error. How do I empty my scratch disk if I cannot open photoshop?

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New Here ,
Dec 17, 2019 Dec 17, 2019

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I can't open Photoshop either! Just keep getting this "scratch disk full" message. I then have to force quit Photoshop and can't open it again.

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New Here ,
Oct 18, 2018 Oct 18, 2018

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PS won't even start

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New Here ,
Nov 08, 2018 Nov 08, 2018

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Mine won't start either...

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New Here ,
Nov 12, 2018 Nov 12, 2018

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Since this last update PS won't even start because of the error. My temp folder in Appdata doesn't have any PS files in it now, and the ALT+CTRL at splash screen doesn't work either.

Support​. please help.

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Community Expert ,
Nov 14, 2018 Nov 14, 2018

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Had the same issue. Opening with Control/Option and changing the disk didn't help.  I finally uninstalled PS completely removing prefs and reinstalled it. This seemed to get it to work.

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New Here ,
Sep 23, 2019 Sep 23, 2019

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my scratch disk is full, but I can't close photoshop until I save what I have. The thing is, I've done a fair amount and I'm not sure how much the autosave will help me or if it will fix my issue

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Community Expert ,
Nov 05, 2019 Nov 05, 2019

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I'm not sure if this will work while Photoshop is running, but if you know which drive is your scratch disk, you can move a few GB to a different drive. I don't think Auto save will be of any help, I think that's designed for crashes.

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New Here ,
Nov 20, 2019 Nov 20, 2019

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Yeah I have a question what if you can't get the program to even finish loading? So you can't change the preferences if the program won't load!...guess what pal you can't get here from here! Are you all even cognizant of the fact your relying on a community to answer your tech questions? My god it is totally up to Adobe to figure out that go figure people are using lager hard drives thanks to 4K, 9k, 18k (will it ever stop) video files that require massive amounts of storage!!! As a community I say the buck stops with Adobe and spend some of our harrd erned dineros to keep up with the technology! Not figuring out partion workarounds......What? For me I'm thinking of loading up my Photoshop 7 to get the work I need to get done....done! I've been using Adobe products for over probably 25 -30 years, when they really were an industry leader. But now they are relying on community bailouts to do their R&D. Well as a paying customer I say SCREW THAT! Just one mans opinion here ....Mine!

 

Jack LoPinto 

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New Here ,
Mar 09, 2020 Mar 09, 2020

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Hi

Photoshop 7 In Win10:

Problem with Photoshop 7 on a disc > 1 TB

Go to Discmanager and create a virtual Hard drive on your 2 TB C: disc, I created one with 1 GB space, got the name E:

Start Photoshop with CTRL ALT

Change scratch disk to E:

Worked here.

Best regards René

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Community Beginner ,
May 27, 2021 May 27, 2021

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Thank you very much for this.  I've been pulling my hair out trying to figure out why I couldn't start PS while I had plenty of space all over.  This fixed my issue perfectly.

 

Russ Peters

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New Here ,
Apr 08, 2018 Apr 08, 2018

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I've found several discussions on this but most have been for mac instead of windows and most are unanswered. I have a 128GB surface pro 3 with a 128GB micro SD card. Recently, I've been getting the pop-up that says my scratch disk is full, so I need to set up another one. However, my SD card isn't showing up as an option to use. Is there any possible way that I format my SD card to where I can use it as a scratch disk? Or is there anything I can do in photoshop to pick up the SD card?

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Community Expert ,
Apr 08, 2018 Apr 08, 2018

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It has to be formatted to the OS  HFS+ for Mac/NTFS for Windows. However I'm not sure Photoshop can "see" an SD card slot, so try a SD to USB adapter if Photoshop doesn't list it in your scratch options.

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