P: Loading stuck at adding extension Halide Bottlenecks

New Here ,
Feb 08, 2021 Feb 08, 2021

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Since migrating to new Macbook with Apple silicon, I have had the frustrating issue of getting stuck at loading.  Specifically it gets stuck on "Adding extensions...Halide Bottlenecks".

 

I have read through numerous community support threads and none of the proposed solutions have worked.  
1. No files of any kind, large or small, in the settings folder.  In fact my settings folder is not where this thread, https://helpx.adobe.com/photoshop/kb/freeze-on-launch.html, mentions.  Maybe that info is old.
2. No font cache files at the location specified in this thread: https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html

 

I have done my best to remove PS and reinstall it.  I have used CC to remove and install multiple versions of the app, including the latest beta version.  Same problem everytime.

 

Again this is one the kinda new Macbook Pro 13" which has an Apple chip (non-intel).

I have been told by other designers to get off of Photoshop and move onto something like Figma and other tools.  I have resisted but I am now more tempted than ever.  I could have learned a new tool in the time I have spent trying to fix this issue.

 

{Thread title modified by a moderator, ACPLSUP-4204482)

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Crash or freeze

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correct answers 1 Correct answer

Adobe Employee , Feb 19, 2021 Feb 19, 2021
Hi All, This has been identified as a known issue by our product team, you may try the resolution steps mentioned here: https://helpx.adobe.com/photoshop/kb/known-issues.html#PhotoshopfreezesonlaunchmacOS Let us know how it goes. Regards, Sahil

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Most Valuable Participant ,
Feb 11, 2021 Feb 11, 2021

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解決して何よりです。

 

Adobeアプリのトラブルの原因で移行アシスタントを利用して移行した事例が、コミュニティーで何度か目にしたことがあります。

アプリのファイルが複数のフォルダーに分散しているので、インストーラーでインストールするのが良いと思います。

 

また、時間が立って調子が悪くなるようなら、アクティビティモニタのプロセスに「応答なし」の表示が出ていないか確認して下さい。

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Community Beginner ,
Feb 11, 2021 Feb 11, 2021

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ご丁寧にありがとうございます!

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New Here ,
Feb 09, 2021 Feb 09, 2021

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The Photoshop 22.2 freezes in starup on my new Mac Mini with the new M1 Apple chip.

Have any of you had the same problem or knowledge of how to solve the problem?

It would be nice to hear from you.

 

From Iceland,

Magnús V. G.

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Adobe Employee ,
Feb 10, 2021 Feb 10, 2021

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Hi,

 

We're sorry about the trouble with Photoshop. Would you mind telling us which macOS version are you working on? Have you tried re-installing the application to check if that helps? If not, please try that to check if that helps. Also, does the app freeze while loading a specific component on the splash screen?

 

You can also try resetting the Preferences of Photoshop manually to check if that helps. You can check out the steps suggested here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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New Here ,
Feb 11, 2021 Feb 11, 2021

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Hi and thanks for qick reply.

 

After looking for some solutions on Google I managed to create a new Administrator on my new Mac Mini M1 (system version 11.2.1), reloaded PS from Adobe Creative Cloud and then it opened. This was as sugested a way to make a new pref. file for PS. A long way but it worked. I see in our post another way to delite and make a new pref. file for PS as well but I think I will keep it as it is at the moment. I can even open PS edit from LR. If the pref. file corrupts later on I will look into sugestions in link in your post. 

 

Thanks, Magnús V. G.

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New Here ,
Feb 12, 2021 Feb 12, 2021

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Following advice i have uninstalled photoshop from my new MacBook Pro - M1 chip - Big Sur 11.2.1 - and installed Photoshop Beta. It is not loading. 

Help please. 

Thank you 

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Adobe Community Professional ,
Feb 12, 2021 Feb 12, 2021

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why did you uninstall the latest photoshop release?

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New Here ,
Feb 13, 2021 Feb 13, 2021

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I have the M1 and the latest photoshop does not work on it so was advised to install the Beta version. I have done this but it does not work. 

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Adobe Community Professional ,
Feb 13, 2021 Feb 13, 2021

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New Here ,
Feb 13, 2021 Feb 13, 2021

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I will follow this link and read. thank you 

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Adobe Community Professional ,
Feb 13, 2021 Feb 13, 2021

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you're welcome.

 

p.s. if you have more ps specific questions, the ps forum would probably be the best place to post.

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New Here ,
Feb 13, 2021 Feb 13, 2021

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Thanks I will hunt that down. I am currently uninstalling all and reinstalling cloud. Hopefully I will resolve this issue. Thanks again for your help 🙂 

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Adobe Community Professional ,
Feb 13, 2021 Feb 13, 2021

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you should do a clean install then:

 


uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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New Here ,
Feb 13, 2021 Feb 13, 2021

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Thank you have done this now. Thank you. Only issue I have is when photoshop beta loads it opens twice ! Not a problem as I only use one but is a bit odd 

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Adobe Community Professional ,
Feb 13, 2021 Feb 13, 2021

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you're welcome 

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New Here ,
Feb 23, 2021 Feb 23, 2021

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Thank you, kglad. You're a lifesaver. curiousworld, I have the same issue with Photoshop loading twice. Were you able to resolve that?

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New Here ,
Feb 12, 2021 Feb 12, 2021

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i have a mac book pro with m1 chip, and the photoshop beta version installed, but i can't find the obtion extensions to display pannels.

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Adobe Community Professional ,
Feb 12, 2021 Feb 12, 2021

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What do you mean by Photoshop beta – where did you obtain this version ?

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Guest
Feb 12, 2021 Feb 12, 2021

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It's available for Mac users via the Creative Cloud with a M1 chip

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Guest
Feb 12, 2021 Feb 12, 2021

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Hi

For issues/bugs with Photoshop beta you can post on the Photoshop beta feedback forum

https://feedback.photoshop.com/topics/photoshop-beta/5fb2d2db8eb4db34ff8f67b7

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New Here ,
Feb 12, 2021 Feb 12, 2021

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I have send the Question in Photoshop beta Forum

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New Here ,
Feb 13, 2021 Feb 13, 2021

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I have successfully installed Photoshop Beta on my Mac (M1 Chip) but when I load the software it opens photoshop twice. Can I stop it doing this? 

Thanks 

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Adobe Community Professional ,
Feb 14, 2021 Feb 14, 2021

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I don’t think this is the proper place to discuss beta software. 

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New Here ,
Feb 23, 2021 Feb 23, 2021

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I have this issue on the non beta version as well as beta.

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Community Beginner ,
Feb 16, 2021 Feb 16, 2021

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I am unable to right-click an image in LR classic and have the image open for editing in Photoshop 2021 v 22.2
Photoshop opens but the image does not.

I can however right-click and open the image as a smart object.
Cmd E also doesn't work.

Reverting back to PS v22.1.1 solves the problem.

Using Macbook Air M1 and LR v 10.1.1

 

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