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Participant
March 10, 2021
Answered

P: Pen Tool Not Working as it should

  • March 10, 2021
  • 338 replies
  • 23203 views

I have just updated Photoshop to v22.3 (10 March 2021). When I try to use the Pen Tool it puts the nodes in but doesn't create a linking line. I have closed everything and re-started my PC but the error still there. I've been trying to find a way to report this to Adobe but this is the only feedback area I can find. I have been using Photoshop for over 20 years and using the Pen Tool all that time. I need to complete a job but I'm now stuck as I need this tool.

 

Can I uninstall this update?

 

Anyone else having this problem?

 

Do Adobe monitor this feed?

Correct answer nikunj.m

Hi,

 

We're happy to announce the release of Photoshop 22.4 which should include the fix for this issue. To update Photoshop to the latest version, you can check: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

 

For information on other issues fixed with this update, please check: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

 

Regards,

Nikunj

338 replies

jgraston
Participant
April 12, 2021

Agreed with *borky that the testing, automated or not - at the very least should be catching and flagging (subsequently preventing a release) ALL nuanced use cases of each tool that has existed within the IDE as of two previous versions. That is the least I expect for having paid out $50/m since 2012.

Which btw, comes out just shy of...

$5,000 !!

~ you’re never too old for a happy childhood
c.pfaffenbichler
Community Expert
Community Expert
April 12, 2021

First off: I deny any such obsession. 

I know that I have made mistakes in my own work sometimes. 

Luckily those mistakes usually don’t affect as many people as when some individual or team at Adobe makes a comparable blunder within the framework of their jobs. 

So I don’t want to criticize those individuals too harshly just for making mistakes. 

Whether those mistakes are addressed in a timely fashion is naturally another matter. 

And there is another point:

The people who process and assess the Reports and Requests from this site are in all likelihood neither the programming staff that might have introduced/overlooked a bug nor the managing staff that made allocation or strategic decisions that might have contributed to the problems. 

Through the »miracle« of division of labour it seems one is hardly likely to ever directly address the actual person/s one might like to criticise here – so it seems better to try and keep polite …  

Inspiring
April 12, 2021

@christoph_pfaffenbichler it should've been tested before rolling it out. there shouldn't have to be complicated incoherent work-arounds. stop bootlicking for a company that doesn't give a rats crusty butthole about you.

also, its not very obvious you DONT work for adobe when u defend everything they do. you're paying for a service, they aren't providing it. its as simple as that

c.pfaffenbichler
Community Expert
Community Expert
April 12, 2021

• Obviously I do not work for adobe. 

• Obviously we have to wait for, at least, the next Photoshop update. (edit: or roll back the Photoshop version)

With any luck the bug will be fixed there but there are no guarantees about that.

Bug-fixing in a program of the »size« of Photoshop cannot realistically be expected to happen instantaneously. 

And the Adobe employees who might actually know about the time-frame for any specific fixes are not at liberty to make announcements/promises to us here. 

Inspiring
April 12, 2021

@christoph_pfaffenbichler

why are you so obsessed with defending adobe; a company that doesn't know or care that you exist. to them you are nothing but a source of money.  

Inspiring
April 12, 2021

Listen here Christoph. There are so many people and businesses that rely on the tools that they are PAYING FOR to work properly. Why should WE have to wait. That's like saying we have to wait months for McDonalds' to give me the fries I paid for. Do you work for Adobe or something?

c.pfaffenbichler
Community Expert
Community Expert
April 12, 2021

The work-around has been explained again and again. 

For the actual fix we will have to wait … 

Known Participant
April 12, 2021

Yes! Absolutely. 

They keep putting new features in, destroying what was there before and what was considered reliable.

Like "frames". I mean: what? There are groups, layers, masks, why would you now need frames, too? Just an example… But the path tool, yea we can live without that. 

Known Participant
April 12, 2021

Hi, I’ve got the same problem. Please give us a fix!

Inspiring
April 10, 2021

Ctrl+H is my workaround.  Slows me down a lot.

Adobe engineers, we are losing money we use to pay YOUR subscription.  Why took so long (more than a month) to fix this?  Instead on bloating the software with help features.  You should focus on stability and fast bug solving.