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Answered

P: Photoshop 22.3.1 freezes when using the Crop Tool

Forum|Forum|5 years ago
March 11, 2021
61 replies
43570 views

Can not crop an image in PS 2021. Whole program freezes.

{Moderator note: Edited the thread title, PS-64819}

Crash or freeze

This topic has been closed for replies.

Correct answer nikunj.m

Hi,

We're happy to announce the release of Photoshop 22.4 which should include the fix for this issue. To update Photoshop to the latest version, you can check: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

For information on other issues fixed with this update, please check: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

Regards,

Nikunj

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jerryt21340754

Known Participant

This issue started yesterday. I found that if I create a duplicate layer first and then crop, everything works normally after that, even on subsequent images without creating the duplicate layer. I can't use the GEForce graphics processor as it conflicts with Photoshop and Adobe hasn't been able to resolve the issue.

D

defaulttqb06oxzpcle

Participant

Thanks, after trying many of the solutions suggested, none worked except create duplicate layer. I am not even able to check / uncheck GPU because it is greyed out

D

DiegoCatanese

Participating Frequently

What I like best about this issue -- which I am having as well -- is that we who pay hundreds of dollars for this software have to search for a solution so we can dick around with settings. It's not very efficient or productive. Thank you, Adobe, for treating us like interns who are paying you for the privilege of fixing your mistakes. XOXOXO!

martinm72381472

Participant

Checking "use graphics processor" worked for me too to stop Crop Tool freezing Photoshop.

V

velanoble

Participant

Photoshop 22.3.0 freezes when I use crop tool. I select it then boom. Won't work. I just tried to use text tool too. Freezes entire program.

Yes, I chose to uninstall past versions, didn't think that would be an issue. I saw another post where OP was attacked for uninstalling past apps. Well not everyone has piles of storage for doubling up on Adobe apps so why would that make a difference?

Someone will probably call me out for not giving the right info but......we are paying a ridiculous amount for this garbage software. I never had this happen before this update.

Info idk I don't post on tech forums so.

Operating System
Windows 10 Pro 64-bit
CPU
Intel Core i7 7200U @ 2.50GHz 52 °C
Kaby Lake-U/Y 14nm Technology
RAM
16.0GB Dual-Channel DDR3 (14-17-17-40)
Motherboard
Microsoft Corporation Surface Pro (U3E1)
Graphics
Surface Display (2736x1824@59Hz)
Intel Iris Plus Graphics 640 (Microsoft)
Storage
476GB SAMSUNG KUS040202M-B000 (Unknown (SSD))
Optical Drives
No optical disk drives detected
Audio
Realtek High Definition Audio(SST)

c.pfaffenbichler

Community Expert

»I saw another post where OP was attacked for uninstalling past apps.«

Please post a link to that thread, I am curious to see what you consider »attacking«.

»Well not everyone has piles of storage for doubling up on Adobe apps so why would that make a difference?«

The difference would not be that the new version performs differently depending on whether the old version has been uninstalled but that, if the new version should turn out to contain a bug that makes it unusable to you, you can easily go back to using the old version. (That it contains bugs seems undebatable but only you can really figure out whether they matter to your individual workflow.)

What have you done for all-purpose trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html
https://helpx.adobe.com/photoshop/using/preferences.html

If you should find it necessary to toll back Photoshop make sure to back-up all your customized presets first.

F

fantastic_multitalent5EFA

Participant

I'm having a similar issue with a reinstalled version of Photoshop 2021 v22.3. Cropping freezes the program to the point I have to use Task Manager to close it. I've tried going into Preferences-Performance and get an error message saying that "Could not complete the Performance Command becasue of a program error. I've uninstalled PS 2021 made sure all my Windows 10 updates have been ran and reinstalled the software. Same issue. I did find that in Lightroom the option to turn turn off the graphcis processor was unchecked. Lightroom and Lightroom Classic both seem to work just fine. Any more ideas?

D

defaultsvisu5ixdf9f

Participant

You need to revert to Photoshop 22.2 That version doesn't have this bug with the crop tool.

Nebur

Participating Frequently

This problem is happening to me too, started today, the last time I used it that was working fine was Monday but after an update with windows 10 started happening, well at least that is my suspicion since I did nothing else different to my system

Nebur

Participating Frequently

Ok, I just went to preferences>performance and saw that that "use graphics processor" was unchecked so I just checked it back, and now is working again. 🙂

Raul Mourão

Participant

This worked for me. Thanks Nebur.

Akash Sharma

Legend

Hi All,

Thanks for providing the details.

Would you mind restoring the preferences for Photoshop & see if it helps? See this article for reference: https://t.co/ulJI7cGn1G You may want to backup your settings beforehand: https://t.co/4dX7gkr36D

Thanks,

Akash

D

defaultozedk0dwtat8

Participant

I have gone back to 22.2 which is working perfectly for me

D

defaultsvisu5ixdf9f

Participant

Just spent an hour plus on a chat with Adobe suuport who advised to go back to 22.0.1. I also went back to 22.2 from 22.3 and all is working again. Adobe support blaming the graphics card for the issue. it's the easy option.

E

Externalized Photography

Participant

Hi having same issues here. Crop is freezing entirely. Just updated.

jerrym74414974

Participating Frequently

This issue is driving me nuts. Come on Adobe. Fix the bloody thing....

Photoshop v23.5.1

i7-6700 CPU 3.40Mhz

32GB Ram

Windows 10 v

.20H2

OS Build 19042.1706

D

defaultozedk0dwtat8

Participant

I have the same problem, since the latest update the crop tool locks up Photoshop and I have to do a Ctrl+Alt+Delete to close it.

Yes I have checked that Use Graphics Processor is un-checked.

Gary

D

defaultozedk0dwtat8

Participant

My system is

CPU - i9 - 9900K @ 3.60 GHz

Ram - 32 GB

Windows 10

nVidia GeForce RTX 2080Ti

C

ChristianD80

Participating Frequently

Since I installed the latest update of Photoshop I cant use the crop tool anymore.

I select the tool but when I want to change the crop area size, photoshop freeze and I must close it with CTRL+ALT+DEL.

All was working fine with previous version...

Akash Sharma

Legend

Hi there,

Sorry that the Crop tool is crashing Photoshop 2021 v 22.3. That shouldn't be happening, let us make it right.

What is your computer's OS and if you're on a Mac, are you using the one with M1 processor?

Could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?

You may also try the steps mentioned here and see how it goes:

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

Thanks,

Akash

C

ChristianD80

Participating Frequently

Hello,

Here is my config

Intel Core I7 4790

16 GB RAM

SSD Drive for Photoshop and System

Windows 10 20H2 (French)

NVidia GeForce 960 GT 2GB (Drivers version 461.72)

Graphic processor was already disabled in photoshop

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