Participant

Answered

P: Photoshop 22.3.1 freezes when using the Crop Tool

Forum|Forum|5 years ago
March 11, 2021
61 replies
43570 views

Can not crop an image in PS 2021. Whole program freezes.

{Moderator note: Edited the thread title, PS-64819}

Crash or freeze

This topic has been closed for replies.

Correct answer nikunj.m

Hi,

We're happy to announce the release of Photoshop 22.4 which should include the fix for this issue. To update Photoshop to the latest version, you can check: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

For information on other issues fixed with this update, please check: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

Regards,

Nikunj

Show previous replies

A

Anonymous

I am experiencing the same problem. I have updated the driver for my NVIDIA GeForce GT 720 graphics card, tried all the trouble shooting options and nothing. The graphics processor settings are grayed out with the message "Photoshop detected and error......update graphics processor......". Previous version of Photoshop works fine. Rediculous, especially since I pay a monthly fee for the software.

Chiefs420

Inspiring

The crazy part is that they don't seem to care about fixing it. This thread was started over a month and a half ago.

P

Patrycja5CCB

Participant

Hi. Have a look at mine solution about sniffer file. Not sure what does it do but it worked for me. Just relocate to different file and it should work.

S

Saljoni

Participant

Hi there - I've got a pretty huge problem for a couple of days now. I cannot trim any picture - already opening the crop tool makes photoshop freeze immediatly. I haven't found any other malfunctions, but this one drives me crazy! It definetly worked 5 days ago, and the newest Photoshop update was automatically done 3 days ago. I guess it's since then it is not working. Anybody else having the same issue?

I use Photoshop CC, version 22.3.1, Windows 10.

An error like this has never occured before, I also did not install any new program for a while.

nikunj.m

Community Manager

Hi,

We're sorry about the trouble with Photoshop while trying to use the crop tool. Please go to the Preferences for Photoshop, then Performance & ensure that the option to Use Graphics Processor is enabled. If it is not, please enable it & then relaunch Photoshop to check if that helps.

If the option to Use Graphics Processor is greyed out, please check out the steps suggested here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

If the issue persists, you can roll back to the previous version of Photoshop using the steps suggested here: https://adobe.ly/2wH0JjE

Please uninstall the latest version of Photoshop first & select the option to Keep Preferences prior to installing the previous version.

Regards,

Nikunj

P

Patrycja5CCB

Participant

Nothing worked for me... but i found solution on you tube. One of the file needs to be moved out of ps file folder and everything is working 🙂

T

thomask25544399

Participating Frequently

Do you want to share this with us?

P

Patrycja5CCB

Participant

right click on photoshop, find file called 'sniffer' and move it out to different file. it should solve the issue.

Ž

Žížala

Participant

Thanks everyone for your replies and help. Going back to the previous version helped (solution "use graphics processor" did not). I will stick with version 22.3 until the next update, hopefully Adobe will fix it by then.

D

default5mseni44awzd

Participating Frequently

To Mohit Goyal | Adobe Employee

Hi there,I find the information given by you to fix the crop problem pretty useless as I have tried everything and nothing works just fix the problem or remove the latest,useless upgrade,why should we as your customer fix your problem ? at present I'm using the 2020 version to crop my images which has no problems but that is no solution.

How long will it take to fix this problem ??

J

Jackimanh

Known Participant

Revert to 22.3 to totally solved the graphic card problem. Don't waste your time solving the issue. It will not work.

B

Bob Evangelista

Participant

Same problem (Windows 10). Checking "use graphics processor" didn't work. Re-installed previous version. Hard to believe such a common tool wasn't checked before release.

U

UKArchaeology

Participant

This has just started happening to me also.

As a company we pay huge amunts of money for Adobe software and for this to happen - not being able to use the basic crop tool, which has started after updating yesterday - is unforgivable of Adobe. There should be an immediate fix for this released. I'm strugging to get this sorted. I'll be in contact with our rep.

U

UKArchaeology

Participant

Have now downgraded to earlier version via Adobe Crative Cloud. Nvidia not updating to fix Photoshop.

Adobe need to fix this pronto.

T

thomask25544399

Participating Frequently

I found a setting in PS that works better. You can use the former crop tool - see attached screenshot. This works better than the original not working tool. I will use this setting until Adobe releases a new update. Sorry that the screenshot is only in German language.

Regards,

Thomas

T

thomask25544399

Participating Frequently

This screenshot is better. You can find this setting under "Preferences".

F

frankg3234193

Participant

I too have a similar problem with crop tool and adding text. when I try using either of these Photoshop stops working and freezes up. I have tried going to Graphics Processor but that is Greyed out and is unresponsive.

T

thomask25544399

Participating Frequently

I have the same problem with PS 22.3.1. I use PhotoShop since V3.0 and had never any problems - until the latest update.

I use the crop tool very often that´s why I ask you to solve the problem immediately and provide us with a new update without errors! It is not a problem of my soft- or hardware as all older versions were working without any problems.

Thanks,

Thomas

D

default5mseni44awzd

Participating Frequently

Don’t know why PS admin is not responding to this problem never had a problem with PS till now is a pain in the neck using the old 2020 version but paying for the latest version they should remove the latest version 22.3.1 and reset it to 22.3.
Have tried to reset it to 22.3 but system does not respond.

Sent from Mail for Windows 10

Arbitro95

Participating Frequently

Its been at least 14 days for me. I’d feel better about the issue if Adobe
recognized the problem and started working on it.

Bb Canavan
--
Sent from My stupid phone,

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded