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P: Photoshop 24.3 Strobes in Black and White when Opening files

New Here ,
Mar 13, 2023 Mar 13, 2023

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when attempting to open a photo in Photoshop on my HP Laptop, details below, the photo appears in the layers tab bottom right, but not in the workspace /desktop: It is a constant Black / White strobe. The desktop /workspace flashes Black and white

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Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz
Installed RAM 16.0 GB (15.9 GB usable)

System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro
Version 21H2
Installed on ‎24/‎03/‎2021
OS build 19044.2604
Experience Windows Feature Experience Pack 120.2212.4190.0

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macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Mar 22, 2023 Mar 22, 2023

Hi All,

 

Apologies for the flashing/strobing you're experiencing when opening files, this tends to affect older graphics cards (GPU) that don't support all of the aspects of DirectX 12.

 

For Windows:

  1. Update Photoshop to version 24.5 or later
  2. Enable the Older GPU Mode option in Preferences > Technology Previews > “Use Older GPU Mode (pre 2016)"
  3. Check if there's a GPU driver update available and update if so

 

For macOS:

  1. Update Photoshop to version 24.5 or later
  2. Update to a newer or latest ma
...

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correct answers 1 Pinned Reply

Adobe Employee , Mar 30, 2023 Mar 30, 2023

We would like to find out if there are any of you on Windows for whom:

 

A. Use Older GPU Mode is Checked, and

B. Deactivate Native canvas is Unchecked, and

C. are still experiencing this strobing issue with a GPU that supports DirectX 12?

 

If so, could you please provide Photoshop's Help > System Info dialog text in this thread?

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replies 1249 Replies 1249
New Here ,
Mar 25, 2023 Mar 25, 2023

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Since an automatic Photoshop update of today 25/03/2023 I can't open any jpg file I've been using without problems in Photoshop before. All images open with an eternal black and white flicker. I can save the files under another name and the windows image seems correct, but Photoshop is unable to visualize it correctly. And no, the files are not corrupt, they open in any program except Photoshop. Sad quality control.

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Community Expert ,
Mar 25, 2023 Mar 25, 2023

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open photoshop>edit>preferences>technology preview>check "disable native canvas" restart photoshop

 

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from cc desktop bugs>

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Community Beginner ,
Mar 25, 2023 Mar 25, 2023

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The new update 24.3 for Photoshop causes my screen to flicker terrbily.  I can't use it.  I'm using Windows 10.  I've never had this issue before.  

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Community Expert ,
Mar 25, 2023 Mar 25, 2023

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open photoshop preferences>technology preview>check "disable native canvas"

restart photoshop

 

<moved from cc desktop >

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Community Beginner ,
Mar 25, 2023 Mar 25, 2023

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Thank you!

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Community Expert ,
Mar 25, 2023 Mar 25, 2023

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you're welcome.

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New Here ,
Mar 25, 2023 Mar 25, 2023

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I had the same issue. Now it works, thank you so much !!!

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Community Expert ,
Mar 26, 2023 Mar 26, 2023

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@osscrat 

 

you're welcome, too

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New Here ,
Mar 26, 2023 Mar 26, 2023

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Same hapend to me and thankyou for the advice  

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Community Expert ,
Mar 26, 2023 Mar 26, 2023

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@paul290749266j28 

 

you're welcome.

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New Here ,
Mar 26, 2023 Mar 26, 2023

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Thank you so much!!! 🙂

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Community Expert ,
Mar 26, 2023 Mar 26, 2023

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@Mer25131487onyf 

 

you're welcome.

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New Here ,
Mar 13, 2023 Mar 13, 2023

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Hi,

My Photoshop 2020 is flickering, so I did as written and turned off the Graphics Processor in the Preferences. 

But now, I can't use the rotation option, which is impossible to draw without it - the only way to fix it is to check back the Graphics Processor - then it blinks again - HELP. 

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Community Beginner ,
Mar 27, 2023 Mar 27, 2023

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Until Adobe fixes the problem, I would suggest rolling back to the previous
update that worked. For me it was the 24.2.1 release.

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Community Expert ,
Mar 27, 2023 Mar 27, 2023

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@devious no reason to downgrade - there is an accepted answer for this issue.

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Community Beginner ,
Mar 27, 2023 Mar 27, 2023

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The solution doesn't work for everyone, as it can cause other issues, I
experienced a lag with brush tools and found it better to roll back to the
previous upgrade ,which worked perfectly.. Until Adobe sort it out, I'll
stick with 24.2.1 release.

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Community Beginner ,
Mar 20, 2023 Mar 20, 2023

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I had the same problem and turned off the Graphic Processor - problem solved!

 

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Participant ,
Mar 21, 2023 Mar 21, 2023

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As I said above, none of the fixes mentioned here do anything. The flickering continues.

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Guide ,
Mar 29, 2023 Mar 29, 2023

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System: Windows

PS version: latest (24.3.x)

What happened? See video. Updated to latest PS today, had this effect. Basically two things. A) crazy flickering and b) setting from New dialog were not saved

Solution: removed 24.3.x and installed 24.0.0 again, which I had before, and the problem was gone.

 

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Explorer ,
Mar 29, 2023 Mar 29, 2023

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This is totally screwed - I updated last nght and now any image I load into Photoshop is not displayed, just a black and white flashing screen. I cannot use Photoshop at all. What's going on?

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Explorer ,
Mar 29, 2023 Mar 29, 2023

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Phew - I found the fix in Preferences to disable the Native Canvas.

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Community Expert ,
Mar 29, 2023 Mar 29, 2023

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@Doc Maik enable this option in preferences and restart Photoshop

2023-03-25 10_03_30-Preferences.png

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Guide ,
Mar 29, 2023 Mar 29, 2023

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What's a native canvas and why this is now in PS and wasn't before?

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Guide ,
Mar 29, 2023 Mar 29, 2023

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"Technology previews"? Holy crap! Adobe, spare us from being test guinea pigs.

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Community Expert ,
Mar 29, 2023 Mar 29, 2023

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@Doc Maik deactivate native canvas has been there for quite a while, the last view versions of Photoshop at least, I'll just post a screenshot from @D Fosse to explain what it is

2023-03-29 11_00_48-Solved_ What is native canvas and what happens when I disa... - Adobe Support Co.png

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