• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
199

P: Photoshop 24.3 Strobes in Black and White when Opening files

New Here ,
Mar 13, 2023 Mar 13, 2023

Copy link to clipboard

Copied

when attempting to open a photo in Photoshop on my HP Laptop, details below, the photo appears in the layers tab bottom right, but not in the workspace /desktop: It is a constant Black / White strobe. The desktop /workspace flashes Black and white

.
Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz
Installed RAM 16.0 GB (15.9 GB usable)

System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro
Version 21H2
Installed on ‎24/‎03/‎2021
OS build 19044.2604
Experience Windows Feature Experience Pack 120.2212.4190.0

TOPICS
macOS , Windows

Views

286.5K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Mar 22, 2023 Mar 22, 2023

Hi All,

 

Apologies for the flashing/strobing you're experiencing when opening files, this tends to affect older graphics cards (GPU) that don't support all of the aspects of DirectX 12.

 

For Windows:

  1. Update Photoshop to version 24.5 or later
  2. Enable the Older GPU Mode option in Preferences > Technology Previews > “Use Older GPU Mode (pre 2016)"
  3. Check if there's a GPU driver update available and update if so

 

For macOS:

  1. Update Photoshop to version 24.5 or later
  2. Update to a newer or latest ma
...

Votes

Translate

Translate

correct answers 1 Pinned Reply

Adobe Employee , Mar 30, 2023 Mar 30, 2023

We would like to find out if there are any of you on Windows for whom:

 

A. Use Older GPU Mode is Checked, and

B. Deactivate Native canvas is Unchecked, and

C. are still experiencing this strobing issue with a GPU that supports DirectX 12?

 

If so, could you please provide Photoshop's Help > System Info dialog text in this thread?

Votes

Translate

Translate
Adobe
replies 1249 Replies 1249
Community Expert ,
May 22, 2023 May 22, 2023

Copy link to clipboard

Copied

@Elisa29995820fb2q you're welcome

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 22, 2023 May 22, 2023

Copy link to clipboard

Copied

Hello everyone! 

Since I've updated Adobe Photoshop to it's newest version, 24.4.1, everytime I open the program my screen glitches black to white and viceversa. 

I downgraded but I needed the latest version. I've checked the GPU, ecc. but everything seems okay.

Can someone help me? Right now I can't use the program and I really need it for work!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 22, 2023 May 22, 2023

Copy link to clipboard

Copied

@Milena29997239sdx6 go to Edit > Preferences > Technology Previews and enable this option, then restart Photoshop

2023-03-25 10_03_30-Preferences.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 22, 2023 May 22, 2023

Copy link to clipboard

Copied

It works! Thank you so much!!!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 22, 2023 May 22, 2023

Copy link to clipboard

Copied

@Milena29997239sdx6 you're welcome

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 20, 2023 May 20, 2023

Copy link to clipboard

Copied

English isn't my main language so I hope someone understand what I'm writing. 


Photoshop doesn't work all the time for me. Sometimes it works perfectly fine but most of the time the picture I want to edit only flashes (I don't know how to explain so I'll insert a link to show).

I've tried to search but can't find it. Any ideas? 


I used PS one week ago and it worked all ok. The time before that it flashed. And I've tried again today and one picture works without flashes but the rest does. Doesn't matter if I try to open one picture one by one.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 20, 2023 May 20, 2023

Copy link to clipboard

Copied

Hi

Go to Preferences > Technology Previews and check Deactivate Native Canvas. Then close and restart Photoshop.

 

Dave

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 23, 2023 May 23, 2023

Copy link to clipboard

Copied

This solved the stobing problem in my Dell Inspirion... 

I was just hinking I might need to buy a new pc... so good news for the bank balance, while dissapointing my inner child wanting a new toy!

thanks

Dave

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 30, 2023 Mar 30, 2023

Copy link to clipboard

Copied

When opening a file in photoshop 2023, the screen flashes rapidly alternating white and black screens and doesn't stop until I select file close, at which point photoshop offers to save the file. This happens on .nef files, .png files and on two different drives.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 30, 2023 Mar 30, 2023

Copy link to clipboard

Copied

open photoshop preferences>technology preview>check "disable native canvas"

restart photoshop

 

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from cc services >

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 31, 2023 Mar 31, 2023

Copy link to clipboard

Copied

thank you...very helpful

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 31, 2023 Mar 31, 2023

Copy link to clipboard

Copied

you're welcome, @Jake291777076nzh 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 31, 2023 Mar 31, 2023

Copy link to clipboard

Copied

Salve anche io con l' ultimo aggiornamento ho lo stesso problema, flash bianchi e neri , non riesco a fare nulla, software inutilizzabile. Ho seguito il consiglio : anteprima tecnologia disabilita tela nativa che qui si chiama area di lavoro nativa, penso sia un problema di traduzione in italiano, ma il problema rimane......che faccio? Il software mi serve urgentemente ma come si fa a lavorare così?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 31, 2023 Mar 31, 2023

Copy link to clipboard

Copied

@Riccardo Rossi ph © did you enable this option and restart Photoshop, to fine it, go to Edit > Preferences > Technology Previews

2023-03-31 13_32_42-Adobe Photoshop 2023.png

2023-03-31 14_45_10-© SFTW185Clogs.jpg @ 27.3% (Layer 1, RGB_8) _.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 31, 2023 Mar 31, 2023

Copy link to clipboard

Copied

@Riccardo Rossi ph © 

 

did you restart photoshop after "deactivating native canvas"?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 31, 2023 Mar 31, 2023

Copy link to clipboard

Copied

si fatto ma il problema rimaneva, ho risolto cercando ancora nel forum e ho trovato che devo spuntare modalità GPU precedenti (prima del 2016) adesso funziona, però non capisco tutte queste modifiche per un aggiornamento che dovrebbe migliorare, invece crea problemi. Comunque grazie mille.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 27, 2023 Mar 27, 2023

Copy link to clipboard

Copied

Seit dem letzten Update öffnet sich kein Foto mehr, der Bildschirm flackert ständig in weiß.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 27, 2023 Mar 27, 2023

Copy link to clipboard

Copied

@bernds54142754 

 

 

Do this: Preferences > Technology Previews > Enable "Deactivate Native Canvas" > Restart Photoshop

 

Jane

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 30, 2023 Mar 30, 2023

Copy link to clipboard

Copied

Bei mir auch!

"Do this: Preferences > Technology Previews > Enable "Deactivate Native Canvas" > Restart Photoshop"

Bitte auf deutsch! 

Screenshot 2023-03-31 070122.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 14, 2023 Jun 14, 2023

Copy link to clipboard

Copied

 

Bitte auf deutsch!

(Please in German.)

By @trebron

 

There is a translate button at the bottom of each message Trebon. This is an international forum that supports many languages. You can write in your preferrered language and translate any replies.

janee_0-1686743620790.png

 

Jane

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 31, 2023 Mar 31, 2023

Copy link to clipboard

Copied

perfekt, lieben Dank

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 24, 2023 Jul 24, 2023

Copy link to clipboard

Copied

I have the newest version of photoshop and I checked native canvas option but I dont have the “Older GPU mode (pre 2016)” option to check?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 24, 2023 Jul 24, 2023

Copy link to clipboard

Copied

HI @lasse98A1 if you are on a Mac that option is not available.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 15, 2024 Mar 15, 2024

Copy link to clipboard

Copied

Screenshot 2024-03-15 140642.pngScreenshot 2024-03-15 140651.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 15, 2024 Mar 15, 2024

Copy link to clipboard

Copied

LATEST

@STUDIO36097914a69x this is a completely unrelated issue to this post. Please start a new thread with details on your specific issue.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines